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My ticket number is 9235230
The whole story goes like this: I intended to purchase a VPS for $9.99, but mistakenly recharged it for $9.9 instead. Later, I applied for a ticket to resolve the issue, but the resolution was relatively slow. So, I thought it might be faster to apply for a refund and recharge again.
However, after I applied for a refund, I found that the processing of the work order was very slow, so even when the VPS was sold out, I still hadn't received my refund.
Later, I found that the 9.9$ VPS was restocked, so I registered another account to purchase. However, I was not allowed to use the same payment method. I submitted a work order, but it has not been processed after several days, including the work order for the previous account.
That's why I found lowendtalk.com and realized that I might be able to purchase a more optimized VPS, such as one priced at 7$/year. By the way, will there be a similar package for this year's Black Friday?
Sorry, I made a mistake in my previous description. I used the same payment method for recharge, but after recharging, my account was restricted, so I couldn't make any purchases
Coupon not working
Closer to BF the more crazier the deals, keep subscribed to our marketing emails. Trust me you don't want to miss out any. 😉
Hello good sir, we have clearly mentioned: Coupon expires in 48 Hours. 😅
I hope you now understand we 'do not allow multiple accounts to be created with the same payment' method.
Please open a Sales Ticket, I will see what we can do for you. No promises.
Got it, I understand the rule now. Since the $9.9 VPS is no longer available, please help me refund both account and remove one of my accounts. I’ll buy again later if there are new deals. Thanks!
Sure, we can take care of that for you. We appreciate you considering us again in the future! 😊
However, up to now, I still haven't received any reply. I don't know why the response to the work order is so slow
Avoid them. I've also have no any reponse over +2 days. I gave up my monoey.
I don't understand why the provider ask dm number on the forum. They can see their ticket with Open status.
The ticket has been acknowledged. Once processed, the refund will be credited back to your original payment method within 7–14 business days.
Since multiple accounts were created, our team may need a little extra time to complete the review. We restrict multiple accounts to prevent abuse and to ensure fair support for all users.
We appreciate your patience and understanding.
We ask for a DM of the ticket number to verify ownership, as we can’t share/talk about any account details. In turn, I can flag this for our team to review ASAP. Hope this clears it out.
OK. Let's see how long it takes to get any response without your flag.
@Cloudcone Can I get more RAM for PRE-BF-25-SSD-VPS-3 please?
6 vCPU + 4 GB RAM looks wierd to me. 6vCPU + 8GB would be much more reasonable.
Lifetime Recurring Offer
$
30.49
/Year
6 vCPU Cores
4 GB Dedicated RAM
60 GB of SSD Disk
On RAID-10 Configuration
5 TB/Mo Bandwidth at 1 Gb/s
1x IPv4 and 3x IPv6
Datacenter: Virginia, USA
Multiple Locations Available
I would definitely buy one for that price if it is 6c8g.
Hello everyone,
I’m currently exploring new server providers for my business. Initially, I was interested in Crunchbits, but they have been out of stock on virtually all plans for a considerable time. Recently, I came across CloudCone and am eager to hear some firsthand experiences.
@CloudCone, I’ve noticed some concerns raised in reviews, so I’d appreciate your perspective on the following feedback. At the same time, I welcome positive testimonials from anyone who’s had a good experience. I’m planning a major migration of many applications and websites to a single host in 2026, so I’m looking for a reliable, long-term partner.
Here are some recurring concerns I’ve seen mentioned:
I’m truly hoping to build a strong, trustworthy relationship with my host, so any insights—both positive and negative—would be invaluable in helping me make an informed decision.
Thanks in advance!
Hi @mrapino,
Thanks for laying everything out. I’ll address each point clearly and directly.
Some of the negative feedback you might see is from older periods when we were scaling faster than expected. Since then, we’ve made structural improvements in support, compliance, and network operations.
Support Response Times
Our technical support team is available 24/7 and typically gives an initial response within 15–30 minutes. Downtime or service outage tickets get priority. Many of the delays you may read about are related to refunds, TOS violations, or compliance reviews, not general technical issues. Those cases naturally take longer depending on complexity, but support tickets themselves are handled promptly.
Suspensions / Abuse Handling
We no longer rely on automated suspensions for non-response abuse alerts. Every report is now reviewed manually by a trained compliance team. Users are contacted first, and accounts are only suspended if no response is received or the abuse is confirmed.
Refunds
Refunds are processed back to the original payment method within 7–14 business days. High-volume or seasonal periods may extend this slightly, but approved refunds are always completed. Refunds are only declined when covered by our updated billing terms; we no longer offer a 7-day money-back guarantee. If you experience a genuine service issue, support will work to resolve it and may offer service credits if redeployment is needed.
IP / Regional Access
If a new server’s IP isn’t reachable in a specific region, we offer two options:
1. Redeploy to get a new random IP (may require a few tries).
2. Pay a $2 one-time admin fee to assign and test a guaranteed-working IP for that region.
For older servers, option 2 is the only option. The fee covers the manual allocation and verification work.
Network Performance
Our network is generally stable. If region-specific latency or packet loss occurs, we usually offer the option to move your VM to a different node. Temporary issues caused by upstream carriers are addressed quickly, with updates and compensation provided according to our SLA.
Port Restrictions
Some ports may be blocked by default as a preventative measure, which is standard across providers. If you need a port opened, just let us know; we’ll enable it at no cost.
We’re not saying there were never issues, but we’ve invested heavily in fixing them and improving processes long-term. Our focus is on fast support response, proactive communication, stable performance, and listening to user feedback.
If you’re considering a major migration, we’d be happy to set up a trial instance or routing test so you can see the performance before committing.
Feel free to reach out anytime; we’re happy to help you evaluate us properly!
We welcome you to take part in our Black Friday Challenge, where you can complete a list of challenges/tasks to earn points & claim exciting prizes this season! 🎁
Each time you finish a task, you’ll earn BFC points that you can use to claim your favorite prizes for free. Climb the leaderboard, compete with other players, and keep pushing for the top.
Can you give us an idea of the BF deals you'll have? I'm shopping around and am hoping to zero in on something soon.
You can view our BF Mega Sale here: https://hello.cloudcone.com/bf-mega-sale-2025/
@Cloudcone I see that your Reston IP data shows a California location. Do you have plans to update your ASN info? I'd like to use this as a personal VPN but I'd need to look like I'm from the DC/VA area.
Which CPU model do you have in MO, E5v1, v2, v3 or v4?
Thanks.
A mix of Intel® Dual E5s v2 to v4, depending on which node a user gets assigned.