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DediRock.com: non-working VPS, no promised subnets, pressure to close PayPal dispute
I purchased 22 VPS from DediRock on November 12 with the condition of multiple subnets. DediRock initially promised me 4 subnets (screenshot 1).
After payment they delivered a mixed set of IPs, but none of the servers worked — passwords were invalid and the control panel was down.
Support then replaced everything with a single sequential subnet, which finally made them accessible. I told them this was not what we agreed on. They changed the IPs again, promised more subnets, but the VPS were still not working.
Later they admitted they had no free subnets at all. They gave me two and promised a third “next week”. While I started configuring, all VPS went down for 6+ hours.
Ten days passed and the service was still not delivered. I requested a refund. The CEO said he would refund me only if I close the PayPal dispute. He refuses to refund through PayPal directly.
Closing the dispute removes my protection, so I’m warning others: DediRock sold something they didn’t have, repeatedly provided non-working servers, and is now pressuring me to close the dispute instead of issuing a proper refund.
I am writing for people who need a large number of cheap VPSs and are choosing a partner. DediRock is definitely not your friend. You simply won't have any working VPSs after paying, but you will have Danny in the chat room promising you everything possible and impossible.
**I attached screenshots of the correspondence, but for some reason they are not displayed. Moderators, if you know why, please let me know.
Comments
use any site to upload the photo
i am using
https://catbox.moe
@DediRock hook this issue up
PayPal disputes are intended as a last resort when a refund is denied. If you think filing a dispute without nicely asking the provider for refund first gives you 'leverage,' you are mistaken—it hurts the provider so they will treat you the same way, and actually puts you at a disadvantage: if the provider submits some compelling evidences, PayPal is unlikely to rule in your favor.
Sorry, I will still support DediRock.
You may not have read my post carefully. I repeatedly asked Danny to return the money. For 11 days, he promised me that he would set up a VPS or return the money.
Three times I received a bunch of non-working VPSs (none of which could be accessed via their web interface or ssh), and after another promise that he would return everything, I realized that it would be better to go through official channels. However, PayPal is not the final authority in this matter, I assure you.
That's your right. I wrote this post to warn future buyers, not DediRock fans.
This.
And @DediRock was extremely friendly despite that.
He agreed to a refund, why insist on going through the PayPal dispute?
Well we only see you saying it was 11 days, you don't actually show you were asking for a refund for 11 days.
Anyway, he's already failed on delivery for 11 days so there's zero chance I'd expect him to deliver on a refund if you close the dispute. Fool me once, etc.
If you feel like you can prove he didn't deliver continue the dispute.
If not, take a gamble on him coming thru this time, finally.
I suspect he meant well but didn't realize he couldn't actually provide what you required as he comes across as sort of a well-meaning bumbling idiot here on the forum.
Opinions, etc.
Just out of curiosity how much/specs was those servers?
Are those the 7$ per year things and they said they will do a lot of manual work for those or those were some better specs and this makes any kind of sense? Lol
Because he's was extremely friendly and promised to return the money every day, but for some reason he didn't return it every day, convenient, isn't it? By the way, he wrote this - he doesn't know when he'll return the money. Are we in school?
*Moderators, what am I doing wrong? Why aren't the screenshots loading?
Nice try for gaslighting, I did read your post carefully, from what I can see from your original post and screenshots, it didn't not contain the information that you are asking the provider for refund before opening Paypal dispute
Your original post didn't include the info you added later — specifically, that the provider promised functional VPSs or a refund. But they haven't explicitly refused a refund yet, right?
If I were you, I would offer the provider a specific deadline — if I could not get what I want before a date, I would like a full refund, if a refund is not possible then I will open Paypal dispute. I belive this would most likely avoided this drama.
Also, the missing context of your original post really makes it looks like you are opening a PayPal dispute first as a substitute for a asking refund. I apologize if this is not the case.
It's fine "Joined June 21" (new member)... Welcome to your first rodeo :-) cheapo citizen
you need to use the .ext file (e.g. for your screenshot: https://i.ibb.co/RpFJ7Bqj/prooof.jpg) (right click, copy image address)
If paypal dispute is already open, there should be an option for a provider to refund within that dispute and the dispute will be automatically closed. This is how I remember it but I dealt with this many years ago, paypal may have changed something.
Provided it has not changed, I do not really understand why OP needs to close the dispute, sounds like a gamble to me.
Yes, I understand that opening a dispute is a matter of last resort but it is open already, so closing it now means it will not be possible to re-open it again, so risky.
You’re not alone — I’m facing the same issue with my VPS. Till now, nothing has worked. Initially, there was a hard disk problem, then it wouldn’t start. I managed to fix it myself, but now the hard disk issue is back again. The reason I’m not posting about it here is that it’s just a $7 per year deal, so for such a small amount, it’s really not worth the effort to complain.
That's still the case today.
Yes I believe there is an option to do this through PayPal.
Excellent! So, in this case Mr Dedi can refund via paypal and case will be permanently closed. Not sure why he does not want to do it.
So, all that willy nilly dedirocky hides immature businessman with false promises? Such a reminder of some daddy which gone for the milk and never came back…
Hey Serg,
How are you, man? I definitely just want to start out by saying we definitely could have done a lot better for you on this one, and I understand any frustration. I could tell our service would not be up to par with what you needed so please accept my apology for that, we are getting better though so that is the good news. With that said I did want to highlight the times I offered a refund, not because you did anything wrong, but I didn’t feel our service met your standards and it’s something we needed to work on (but I think well get there soon😊)
As for the dispute, once it plays out, whether it's in your favor or mine, I am cool either way. If it goes in my favor, I will refund 100%. Also my offer still stands to spin up some free servers to see if all is well, then scale from there. Hopefully we can continue business with one another. Looking forward to the best solution.
And I fully understand if you need to file any complaints, I am here to help with that as well.
I am confident a good solution will present itself.
Thanks
hey @mans_xd working on it!!
I think we can get good resolution here.
From my short 15days xp with NY location, i would not recommand production here.
Half the time vps in faillure, never know why and very often AI style reply to gain clock. For the moment my 2 vps, perf is good work but how long? I can't bet on this
Hey @reimuao ya that is the challenge, PayPal does not like the dispute etc. I have def refunded customers before because our service did not meet the standard, and it always worked out great. Just actually did one yesterday cuz we had an outage, customer was chill about it and it's easy going,
Hey @pinandan thank you for your comment. I am confident it will work out great and all will be happy with it. Learning alot on this
Hey @yabl0ky I am very sorry for the confusion on any of this. I can say on this side, each time I offered a refund, it seemed you wanted to keep pushing to get the servers working?
That communication was actually just 12 hours before the chargeback? I think we can definitely get this all worked out
I have 3 nodes in LA coming up shortly with many subnets. Would be willing to send you 5 free ones to see if they work, we run that for a month (for free) to make sure all is well, and maybe scale up.
Hoping for the best!
Why wait if you can just refund straight away?
hey @matey0 I dunno
I think we should even through in a few The DediRock Trifectas™ for @yabl0ky once we get this all sorted out 
SLWSLD™
Hey @zed ya I looked through it, I see the first refund request on the 19th.
Which was actually just a few hours before I offered a refund myself.
We did send 2 batches, my guys could not replicate the problem he was expirencing. There was def an issue somewhere.
Ya its gamble, however its gonna all work out
Lol can I take the bumbling idiot part as a compliment
What's your favorite energy drink......
Hey @jabjab ya it was the $7 year offers. Ya it was a lot of manual work
What I learned though is just need a write a script for these types of orders.
Well get the help from
DediRock AI™
Hey @m3th3lesh sorry about that man, we had servers go down
but working through it.
You have a ticket number? Have new nodes come up, see what I can do for you. Thanks for your patience.