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OuiHeberg Security Breach

245

Comments

  • @virtualizor said:

    @loay said:

    @OhJohn said:

    @xHosts said: What Virtualizor vector

    This is probably just my insufficient use of English (as a second lang): I meant that by their statement someone seems to have broken into their systems via their Virtualizor installation:

    @loay said: now considered to be the entry point of the attack

    and from there one move around in the internal systems of the provider.

    Virtualizor is almost always the problem.

    We would just like to add that this security breach is not caused by Virtualizor as per the details shared by the Ouiheberg team.

    I have no skin in the game, but I wonder how you can so confidently state that. Have you seen the complete results of their investigation into the breach? Have you had access to their systems / logs to know for sure that your products wasn't involved in the breach? Or do you just believe that it's impossible for your product to have any vulnerabilities? Because almost every company believes that until they're wrong.

    Thanked by 1JohnnySac
  • NeoonNeoon Community Contributor, Veteran

    @virtualizor said:

    @loay said:

    @OhJohn said:

    @xHosts said: What Virtualizor vector

    This is probably just my insufficient use of English (as a second lang): I meant that by their statement someone seems to have broken into their systems via their Virtualizor installation:

    @loay said: now considered to be the entry point of the attack

    and from there one move around in the internal systems of the provider.

    Virtualizor is almost always the problem.

    We would just like to add that this security breach is not caused by Virtualizor as per the details shared by the Ouiheberg team.

  • 3K333K33 Member, Host Rep

    I just want to share few of my things. I have recently seen some weird login attempts from our old account’s (failed login attempts) that we have only once shared with Virtualizor when we were configuring it few years ago (back when it was only a dev infrastructure). It seems like some insider is on their support system. Same IP also tried using „virtualizorsupport” account that never existed in the first place, that’s why we think they are the source of the attack.

  • ouihebergouiheberg Member, Host Rep

    @malignify said:

    @virtualizor said:

    @loay said:

    @OhJohn said:

    @xHosts said: What Virtualizor vector

    This is probably just my insufficient use of English (as a second lang): I meant that by their statement someone seems to have broken into their systems via their Virtualizor installation:

    @loay said: now considered to be the entry point of the attack

    and from there one move around in the internal systems of the provider.

    Virtualizor is almost always the problem.

    We would just like to add that this security breach is not caused by Virtualizor as per the details shared by the Ouiheberg team.

    comments @ouiheberg ?

    Hello,
    Yes, we can comment without any problem.
    Our internal teams have successfully reproduced the attack by executing a payload via their WHMCS add-on in communication with their API. Virtualizor denies this attack vector and has asked us to deny it as well to avoid "damaging" their brand image. The result is that the attacker did indeed go through Virtualizor via the WHMCS add-on.
    Best regards

  • And who is the provider of the virtualizor-whmcs-addon? Is that Virtualizor itself or a third party?

  • MannDudeMannDude Patron Provider, Veteran

    @ouiheberg said:

    @malignify said:

    @virtualizor said:

    @loay said:

    @OhJohn said:

    @xHosts said: What Virtualizor vector

    This is probably just my insufficient use of English (as a second lang): I meant that by their statement someone seems to have broken into their systems via their Virtualizor installation:

    @loay said: now considered to be the entry point of the attack

    and from there one move around in the internal systems of the provider.

    Virtualizor is almost always the problem.

    We would just like to add that this security breach is not caused by Virtualizor as per the details shared by the Ouiheberg team.

    comments @ouiheberg ?

    Hello,
    Yes, we can comment without any problem.
    Our internal teams have successfully reproduced the attack by executing a payload via their WHMCS add-on in communication with their API. Virtualizor denies this attack vector and has asked us to deny it as well to avoid "damaging" their brand image. The result is that the attacker did indeed go through Virtualizor via the WHMCS add-on.
    Best regards

    Can you share the email / communication?

    @OhJohn said:
    And who is the provider of the virtualizor-whmcs-addon? Is that Virtualizor itself or a third party?

    Also curious.

    Thanked by 2OhJohn oloke
  • @ouiheberg said:

    @malignify said:

    @virtualizor said:

    @loay said:

    @OhJohn said:

    @xHosts said: What Virtualizor vector

    This is probably just my insufficient use of English (as a second lang): I meant that by their statement someone seems to have broken into their systems via their Virtualizor installation:

    @loay said: now considered to be the entry point of the attack

    and from there one move around in the internal systems of the provider.

    Virtualizor is almost always the problem.

    We would just like to add that this security breach is not caused by Virtualizor as per the details shared by the Ouiheberg team.

    comments @ouiheberg ?

    Hello,
    Yes, we can comment without any problem.
    Our internal teams have successfully reproduced the attack by executing a payload via their WHMCS add-on in communication with their API. Virtualizor denies this attack vector and has asked us to deny it as well to avoid "damaging" their brand image. The result is that the attacker did indeed go through Virtualizor via the WHMCS add-on.
    Best regards

    This is a very serious . To be clear, does this mean there's an unpatched security risk affecting other providers who are completely unaware of the threat?

    Thanked by 2OhJohn oloke
  • @ouiheberg said:

    @malignify said:

    @virtualizor said:

    @loay said:

    @OhJohn said:

    @xHosts said: What Virtualizor vector

    This is probably just my insufficient use of English (as a second lang): I meant that by their statement someone seems to have broken into their systems via their Virtualizor installation:

    @loay said: now considered to be the entry point of the attack

    and from there one move around in the internal systems of the provider.

    Virtualizor is almost always the problem.

    We would just like to add that this security breach is not caused by Virtualizor as per the details shared by the Ouiheberg team.

    comments @ouiheberg ?

    Hello,
    Yes, we can comment without any problem.
    Our internal teams have successfully reproduced the attack by executing a payload via their WHMCS add-on in communication with their API. Virtualizor denies this attack vector and has asked us to deny it as well to avoid "damaging" their brand image. The result is that the attacker did indeed go through Virtualizor via the WHMCS add-on.
    Best regards

    comments @virtualizor ?

    Thanked by 1oloke
  • ouihebergouiheberg Member, Host Rep

    We will communicate exactly how to exploit the vulnerability to Virtualizor in a video so that they can 'try' to patch this type of attack.

  • NeoonNeoon Community Contributor, Veteran
    edited November 2025

    @3K33 said:
    I just want to share few of my things. I have recently seen some weird login attempts from our old account’s (failed login attempts) that we have only once shared with Virtualizor when we were configuring it few years ago (back when it was only a dev infrastructure). It seems like some insider is on their support system. Same IP also tried using „virtualizorsupport” account that never existed in the first place, that’s why we think they are the source of the attack.

    @virtualizor any comment?

    Thanked by 2oloke plumberg
  • @OhJohn said:
    And who is the provider of the virtualizor-whmcs-addon? Is that Virtualizor itself or a third party?

    Id assume they are using the stock Virtualizor addon, present on their site (which seems to be down as of now).

    https://web.archive.org/web/20251002195438/https://www.virtualizor.com/docs/billing/whmcs-module/

  • virtualizor / softaculous page is down now

  • ezethezeth Member, Host Rep

    Virtualizor getting hacked I can understand SSO is risky done wrong but would not worry about softaculous

  • @silicomnet said:
    virtualizor / softaculous page is down now

    It’s been down since at least two hours now.

  • ezethezeth Member, Host Rep
    edited November 2025

    @ouiheberg said:
    We will communicate exactly how to exploit the vulnerability to Virtualizor in a video so that they can 'try' to patch this type of attack.

    Just leaking this info is enough for everyone to replicate it sorry to say it. They put code into AI agent and ask it to find the problem. Would recommend all hosting providers to disable it for now..

    It's also best to keep quiet about issue to avoid spread of the trouble.

  • @ezeth said:

    @ouiheberg said:
    We will communicate exactly how to exploit the vulnerability to Virtualizor in a video so that they can 'try' to patch this type of attack.

    Just leaking this info is enough for everyone to replicate it sorry to say it. They put code into AI agent and ask it to find the problem. Would recommend all hosting providers to disable it for now..

    It's also best to keep quiet about issue to avoid spread of the trouble.

    Maybe the problem was using AI agent to code this addon in the first place.

    Thanked by 1quicksilver03
  • Virtualizor was crap even before the breach :)
    And it's even worse now given their reaction in this thread.

  • borkedasciiborkedascii Member
    edited November 2025

    You've got to admit that for a small team at @ouiheberg, they reacted fairly well to the breach and shutdown their infrastructure immediately upon detecting the intrusion. If anyone remembers how poorly the colocrossing breach this year was handled, where the hacker was allowed to wreck havoc on the VMs and hold users data to ransom over the course of a few days.

    @ezeth said:

    @ouiheberg said:
    We will communicate exactly how to exploit the vulnerability to Virtualizor in a video so that they can 'try' to patch this type of attack.

    Just leaking this info is enough for everyone to replicate it sorry to say it. They put code into AI agent and ask it to find the problem. Would recommend all hosting providers to disable it for now..

    It's also best to keep quiet about issue to avoid spread of the trouble.

    Isn't it best not to keep quiet at this point and to raise awareness so that others who have anything to do with virtualizor can take the precautions right away? What makes you think the same attacker that targeted @ouiheberg won't go on to take down other hosts?

  • @ouiheberg said:

    Hello,
    Yes, we can comment without any problem.
    Our internal teams have successfully reproduced the attack by executing a payload via their WHMCS add-on in communication with their API. Virtualizor denies this attack vector and has asked us to deny it as well to avoid "damaging" their brand image. The result is that the attacker did indeed go through Virtualizor via the WHMCS add-on.
    Best regards

  • Kudos to @ouiheberg for thorough investigation, handled like pros.

    Thanked by 2loay borkedascii
  • ouihebergouiheberg Member, Host Rep

    @vailiernits said:
    Kudos to @ouiheberg for thorough investigation, handled like pros.

    Thank you for your feedback. Our teams are trying to reproduce the attack, but we are having difficulty contacting Virtualizor, so we are waiting before we can show them the flaw on video so that they can try to patch it to prevent other hosts from being attacked by this vulnerability.

    Thanked by 1borkedascii
  • @ezeth said:

    @ouiheberg said:
    We will communicate exactly how to exploit the vulnerability to Virtualizor in a video so that they can 'try' to patch this type of attack.

    Just leaking this info is enough for everyone to replicate it sorry to say it. They put code into AI agent and ask it to find the problem. Would recommend all hosting providers to disable it for now..

    It's also best to keep quiet about issue to avoid spread of the trouble.

    There's some truth to this, but as with most things it's not that simple. Also:

    @virtualizor said: We would just like to add that this security breach is not caused by Virtualizor as per the details shared by the Ouiheberg team.

    Welp.

    Thanked by 1jnd
  • virtualizorvirtualizor Member, Host Rep
    edited November 2025

    @ouiheberg said:

    @vailiernits said:
    Kudos to @ouiheberg for thorough investigation, handled like pros.

    Thank you for your feedback. Our teams are trying to reproduce the attack, but we are having difficulty contacting Virtualizor, so we are waiting before we can show them the flaw on video so that they can try to patch it to prevent other hosts from being attacked by this vulnerability.

    You can PM us. Or email us at [email protected] / [email protected]
    Also you just seem to have mentioned that you are trying to reproduce the matter.
    As mentioned in our PM exchange with you, we have been waiting for a POC for the same.
    We await details from you. Please PM us or email us.

  • virtualizorvirtualizor Member, Host Rep

    @borkedascii said:
    You've got to admit that for a small team at @ouiheberg, they reacted fairly well to the breach and shutdown their infrastructure immediately upon detecting the intrusion. If anyone remembers how poorly the colocrossing breach this year was handled, where the hacker was allowed to wreck havoc on the VMs and hold users data to ransom over the course of a few days.

    @ezeth said:

    @ouiheberg said:
    We will communicate exactly how to exploit the vulnerability to Virtualizor in a video so that they can 'try' to patch this type of attack.

    Just leaking this info is enough for everyone to replicate it sorry to say it. They put code into AI agent and ask it to find the problem. Would recommend all hosting providers to disable it for now..

    It's also best to keep quiet about issue to avoid spread of the trouble.

    Isn't it best not to keep quiet at this point and to raise awareness so that others who have anything to do with virtualizor can take the precautions right away? What makes you think the same attacker that targeted @ouiheberg won't go on to take down other hosts?

    When we first posted that the attack was not carried out via Virtualizor, we had already been in communication with @ouiheberg. We were unable to reproduce the claimed attack scenario. We requested further data, but received no reply from @ouiheberg for two days, even after a follow-up. Consequently, we posted that the claim of the attack being conducted via Virtualizor could not be substantiated at that time.

    Following our post, we are still awaiting the attack video that @ouiheberg is expected to share. If a genuine Proof-of-Concept (POC) existed, we would have issued a patch by now.

    Thanked by 1cu_olly
  • I guess Ouiheberg was busy with the results of the attack and this is why they did not respond, if this was the case. It is going very interesting direction, waiting for more details.

  • @virtualizor said:

    @ouiheberg said:

    @vailiernits said:
    Kudos to @ouiheberg for thorough investigation, handled like pros.

    Thank you for your feedback. Our teams are trying to reproduce the attack, but we are having difficulty contacting Virtualizor, so we are waiting before we can show them the flaw on video so that they can try to patch it to prevent other hosts from being attacked by this vulnerability.

    You can PM us. Or email us at [email protected] / [email protected]
    Also you just seem to have mentioned that you are trying to reproduce the matter.
    As mentioned in our PM exchange with you, we have been waiting for a POC for the same.
    We await details from you. Please PM us or email us.

    So you're simultaneously waiting for a PoC of the exploit, whilst also claiming that this hack has nothing to do with your product? Seems legit... 🙄

  • ouihebergouiheberg Member, Host Rep

    @JohnFilch123 said:
    I guess Ouiheberg was busy with the results of the attack and this is why they did not respond, if this was the case. It is going very interesting direction, waiting for more details.

    Yes, our top priority is to repair our entire infrastructure so that our customers can use the service they pay for. Last night, our teams tried to reproduce the attack, but we had to stop because we were unable to deploy VMs as Virtualizor was no longer online (you'll have to explain to me how that's possible).

  • virtualizorvirtualizor Member, Host Rep

    @CloudHopper said:
    @virtualizor said:

    @ouiheberg said:

    @vailiernits said:
    Kudos to @ouiheberg for thorough investigation, handled like pros.

    Thank you for your feedback. Our teams are trying to reproduce the attack, but we are having difficulty contacting Virtualizor, so we are waiting before we can show them the flaw on video so that they can try to patch it to prevent other hosts from being attacked by this vulnerability.

    You can PM us. Or email us at [email protected] / [email protected]
    Also you just seem to have mentioned that you are trying to reproduce the matter.
    As mentioned in our PM exchange with you, we have been waiting for a POC for the same.
    We await details from you. Please PM us or email us.

    So you're simultaneously waiting for a PoC of the exploit, whilst also claiming that this hack has nothing to do with your product? Seems legit... 🙄

    We had verified what was given and could not reproduce it as it was not a full POC or substantive proof. And after passage of time and no response we had to make the post stating this fact that for the current details provided by the OuiHeberg team, this was not a Virtualizor exploit.
    We still await further details from the OuiHeberg team.

  • Lots of facts getting thrown around up in here.

  • MannDudeMannDude Patron Provider, Veteran

    Any additional updates?

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