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OVH whole server (- disks) replaced by support
A dedi I have for the past years was down and after ~2h I got an email from support that the action taken was to replace with a spare that was recently tested and just the disks were migrated from the old one.
I am kinda surprised the whole thing was swapped. Is that a normal approach for OVH? I am aware they are big in automation but that seems a bit drastic.
Comments
Yes, not very uncommon depending on the error.
It's normal, if you didn't change it by default your server allow them to take action when it's down (as they did)
Did you use a software RAID, and have all the data been lost?
It reads like his disks were migrated so no data loss I suppose.
Correct, the disks were migrated by support. System was using software RAID and it worked fine with the new? hardware.
I have had in the past OVH support take actions on a server but it was the first time the did a whole server switcharoo
Well they do some test and if it shows risk they act, it's the same If I request them to change hardware they are gonna do some test before
It can sometimes be the quickest solution, we've done the same before for problems that couldn't be isolated to any particular component.
For example, unexplained server crashing that isn't logged can indicate bad CPU, motherboard, memory, or PSU. At that point, it's best to just swap the disks into a new server and test the components later.
Often done outside of datacenters too, for industrial systems. It's more comfortable to just swap the problematic server with a spare, and then try and find the fault on a testbench. With proper redundancy this is transparent to the end user, and you only lose the redundancy for a short while. You wouldn't swap the drives though. Just reinstall the spare or even better, have In Place spares ready to go.
Makes sense, just felt over the top. Thank you all!