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DeluxHost.net | K Series VPS Launch | From ONLY €4/yr!! | Free BGP Session | INSTANT DELIVERY | AMS

123468

Comments

  • DeluxHostDeluxHost Member, Patron Provider

    All of our services are back fully operational, sorry again for the inconvenience.

    We are still monitoring the situation to prevent these things to happen again.

  • masamasa Member

    No.
    IPv6 is still DOWN.
    Default gateway does not respond.

    Thanked by 1Nekopara
  • NekoparaNekopara Member

    @DeluxHost said:
    I would like to thank everyone for your understanding.

    Unfortunately, since yesterday we have found ourselves in a dire situation where our main upstream network has ceased to exist, causing us no small amount of problems, and I repeat, this without any kind of warning. However, as usual, we will do everything we can to resolve the issue as quickly as possible.

    after you changed your upstream away from neoprotect, my ping to your servers in amsterdam is 15ms lower (almost halfed). i hope you stay away from them and keep gtt

    Thanked by 1DeluxHost
  • DeluxHostDeluxHost Member, Patron Provider

    @Nekopara said:

    @DeluxHost said:
    I would like to thank everyone for your understanding.

    Unfortunately, since yesterday we have found ourselves in a dire situation where our main upstream network has ceased to exist, causing us no small amount of problems, and I repeat, this without any kind of warning. However, as usual, we will do everything we can to resolve the issue as quickly as possible.

    after you changed your upstream away from neoprotect, my ping to your servers in amsterdam is 15ms lower (almost halfed). i hope you stay away from them and keep gtt

    Thanks for the feedback, we've now made the switch permanently and won't be going back. Our new protection provider will be GSL.

    Thanked by 2amsaal klaus
  • DeluxHostDeluxHost Member, Patron Provider

    @masa said:
    No.
    IPv6 is still DOWN.
    Default gateway does not respond.

    Can you please open a ticket sir?

    Thanked by 1amsaal
  • KeyGenMeKeyGenMe Member
    edited November 2025

    @DeluxHost said:

    @masa said:
    No.
    IPv6 is still DOWN.
    Default gateway does not respond.

    Can you please open a ticket sir?

    Same, on my 3 Servers…

    Which upstream provider are you using now?

  • ws6895ws6895 Member

    @DeluxHost said:

    @Nekopara said:

    @DeluxHost said:
    I would like to thank everyone for your understanding.

    Unfortunately, since yesterday we have found ourselves in a dire situation where our main upstream network has ceased to exist, causing us no small amount of problems, and I repeat, this without any kind of warning. However, as usual, we will do everything we can to resolve the issue as quickly as possible.

    after you changed your upstream away from neoprotect, my ping to your servers in amsterdam is 15ms lower (almost halfed). i hope you stay away from them and keep gtt

    Thanks for the feedback, we've now made the switch permanently and won't be going back. Our new protection provider will be GSL.

    What protection is the M line using now? Gluetun container is working with way better speed. Don't change it, please! :smiley:

  • DeluxHostDeluxHost Member, Patron Provider

    @KeyGenMe said:

    @DeluxHost said:

    @masa said:
    No.
    IPv6 is still DOWN.
    Default gateway does not respond.

    Can you please open a ticket sir?

    Same, on my 3 Servers…

    Which upstream provider are you using now?

    This should be solved.

    Our upstream is AS50917

  • DeluxHostDeluxHost Member, Patron Provider

    @ws6895 said:

    @DeluxHost said:

    @Nekopara said:

    @DeluxHost said:
    I would like to thank everyone for your understanding.

    Unfortunately, since yesterday we have found ourselves in a dire situation where our main upstream network has ceased to exist, causing us no small amount of problems, and I repeat, this without any kind of warning. However, as usual, we will do everything we can to resolve the issue as quickly as possible.

    after you changed your upstream away from neoprotect, my ping to your servers in amsterdam is 15ms lower (almost halfed). i hope you stay away from them and keep gtt

    Thanks for the feedback, we've now made the switch permanently and won't be going back. Our new protection provider will be GSL.

    What protection is the M line using now? Gluetun container is working with way better speed. Don't change it, please! :smiley:

    Our protection provider is GSL + AS50917

    Thanked by 1ws6895
  • DeluxHostDeluxHost Member, Patron Provider

    https://cdn.deluxhost.net/incidents/incident_report-01-11-2025.pdf

    this is a report of what happened yesterday.

    Thanked by 6655 loremipsum zed KeyGenMe lovelyserver Icke
  • DeluxHostDeluxHost Member, Patron Provider

    Another little restock done :)

    Thanked by 2lovelyserver seyed
  • rezrizrezriz Member

    Please activate my order. #2814146462

  • rezrizrezriz Member

    hello please folow up invoice number 0211-6173-2025 Sunday, November 2nd, 2025 Sunday, November 2nd, 2025 €12.00EUR
    Paid

    Thanked by 1DeluxHost
  • eezizyeezizy Member

    @DeluxHost Please activate my Offer K-3 AMS VPS order #2J256136JD193972G (invoice #14144, purchased Nov 2). Still pending after ~20h—no email/SolusVM yet. Could you follow up? Thanks!

  • SteamUSASteamUSA Member
    edited November 2025

    Offer K - K-3
    2 vCore 2x Intel Xeon Platinum 8173M
    4GB DDR4
    60GB SSD
    10Gbit/s Connectivity
    Unlimited Traffic (fair usage)
    Basic DDoS Protection
    Linux & Windows
    Amsterdam Location

    If I use qBittorrent to download movies on the K-3 with 500T-1PB per month, will you restrict me?

  • nekomikoreimunekomikoreimu Member
    edited November 2025

    @SteamUSA said:
    Offer K - K-3
    2 vCore 2x Intel Xeon Platinum 8173M
    4GB DDR4
    60GB SSD
    10Gbit/s Connectivity
    Unlimited Traffic (fair usage)
    Basic DDoS Protection
    Linux & Windows
    Amsterdam Location

    If I use qBittorrent to download movies on the K-3 with 500T-1PB per month, will you restrict me?

    https://deluxhost.net/legal/fair-use

    2.1 – Bandwidth Guidelines by Service Type

    To provide more transparency, we offer indicative monthly traffic ranges based on the type of service:

    VPS/VDS Services: 15TB to 25TB
Dedicated Servers: 50TB to 70TB
Special Offers (Plans X, Z, T, F, BF, …): 10TB to 20TB

    These limits serve as guidelines and are not enforced as hard caps. Exceeding them does not necessarily result in automatic penalties but may trigger actions if the usage negatively impacts the performance of shared infrastructure or the overall quality of service.

    Thanked by 1DeluxHost
  • DeluxHostDeluxHost Member, Patron Provider

    @eezizy said:
    @DeluxHost Please activate my Offer K-3 AMS VPS order #2J256136JD193972G (invoice #14144, purchased Nov 2). Still pending after ~20h—no email/SolusVM yet. Could you follow up? Thanks!

    Everything should have been resolved, sorry for the delay, it seems there was a problem.

  • DeluxHostDeluxHost Member, Patron Provider

    @SteamUSA said:
    Offer K - K-3
    2 vCore 2x Intel Xeon Platinum 8173M
    4GB DDR4
    60GB SSD
    10Gbit/s Connectivity
    Unlimited Traffic (fair usage)
    Basic DDoS Protection
    Linux & Windows
    Amsterdam Location

    If I use qBittorrent to download movies on the K-3 with 500T-1PB per month, will you restrict me?

    This bandwidth at this price is unfortunately not a totally realistic thing, so it is not possible, i’m sorry.

  • DeluxHostDeluxHost Member, Patron Provider

    @rezriz said:
    hello please folow up invoice number 0211-6173-2025 Sunday, November 2nd, 2025 Sunday, November 2nd, 2025 €12.00EUR
    Paid

    Thanks for the order, done!

  • NekoparaNekopara Member

    @DeluxHost any restock for K-3 or up? :*

  • alipayalipay Member

    Very good hosting

  • hawkvanhawkvan Member

    Ticket #EUW-084344 - Requesting a migration to NVMe hard drives and fixing the inaccessibility issue.

    I wait for days to migration to nvme, but now it’s still in progress,I’m so sad

  • xwinuxxwinux Member

    @DeluxHost any restock for K-4 ?

  • FentyFoldFentyFold Member

    @DeluxHost My VPS was recently migrated to NVMe SSD Node, However when I ran a YABS disk speed test, The results were miserable especially with 4K filesizes. Is the node severely degraded due to overselling? I have in fact never seen someone posted a YABS getting as low as my disk read/write speed particularly 4k block size.

    Raised a ticket UHS-707979 but your support told me that is normal and within expected range? Considering this is NVMe SSD I don't think it is anywhere normal for 4k block size read/write to be a mere crawling speed of 5MB/s

    Please investigate and help me out.

    Mon Nov 10 14:52:41 +08 2025

    Basic System Information:

    Uptime : 0 days, 1 hours, 25 minutes
    Processor : Intel(R) Xeon(R) Platinum 8173M CPU @ 2.00GHz
    CPU cores : 1 @ 1995.312 MHz
    AES-NI : ✔ Enabled
    VM-x/AMD-V : ✔ Enabled
    RAM : 913.2 MiB
    Swap : 0.0 KiB
    Disk : 19.3 GiB
    Distro : Ubuntu 24.04.3 LTS
    Kernel : 6.8.0-87-generic
    VM Type : KVM
    IPv4/IPv6 : ✔ Online / ❌ Offline

    IPv4 Network Information:

    ISP : Matteo Martelloni trading as DELUXHOST
    ASN : AS214677 Matteo Martelloni trading as DELUXHOST
    Host : DELUXHOST
    Location : Amsterdam, North Holland (NH)
    Country : The Netherlands

    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):

    Block Size 4k (IOPS) 64k (IOPS)
    Read 5.07 MB/s (1.2k) 214.83 MB/s (3.3k)
    Write 5.08 MB/s (1.2k) 215.96 MB/s (3.3k)
    Total 10.15 MB/s (2.5k) 430.80 MB/s (6.7k)
    Block Size 512k (IOPS) 1m (IOPS)
    ------ --- ---- ---- ----
    Read 392.63 MB/s (766) 24.79 MB/s (24)
    Write 413.49 MB/s (807) 27.36 MB/s (26)
    Total 806.13 MB/s (1.5k) 52.15 MB/s (50)

    iperf3 Network Speed Tests (IPv4):

    Provider Location (Link) Send Speed Recv Speed Ping
    Clouvider London, UK (10G) 1.09 Gbits/sec 11.6 Mbits/sec 8.17 ms
    Eranium Amsterdam, NL (100G) 1.09 Gbits/sec 608 Mbits/sec 11.8 ms
    Uztelecom Tashkent, UZ (10G) busy 21.0 Mbits/sec 90.4 ms
    Leaseweb Singapore, SG (10G) 956 Mbits/sec 13.4 Mbits/sec 161 ms
    Clouvider Los Angeles, CA, US (10G) 928 Mbits/sec 20.8 Mbits/sec 132 ms
    Leaseweb NYC, NY, US (10G) 1.03 Gbits/sec 25.5 Mbits/sec 79.3 ms
    Edgoo Sao Paulo, BR (1G) 925 Mbits/sec 505 Kbits/sec 185 ms

    Geekbench 4 Benchmark Test:

    Test | Value
    |
    Single Core | 2093
    Multi Core | 1978
    Full Test | https://browser.geekbench.com/v4/cpu/19147011

    YABS completed in 13 min 24 sec

  • masamasa Member

    @FentyFold said:
    IPv4/IPv6 : ✔ Online / ❌ Offline

    The control panel instructs me to use 2a12:bec4:1821:: as IPv6 gateway. But it does not work. It should be 2a12:bec4:1821::1.

  • JohnnySacJohnnySac Member

    @masa said:

    @FentyFold said:
    IPv4/IPv6 : ✔ Online / ❌ Offline

    The control panel instructs me to use 2a12:bec4:1821:: as IPv6 gateway. But it does not work. It should be 2a12:bec4:1821::1.

    My IPv6 hasn't worked for a month or two. I have same gateway of 2a12:bec4:1821::.

  • DeluxHostDeluxHost Member, Patron Provider

    @masa said:

    @FentyFold said:
    IPv4/IPv6 : ✔ Online / ❌ Offline

    The control panel instructs me to use 2a12:bec4:1821:: as IPv6 gateway. But it does not work. It should be 2a12:bec4:1821::1.

    Do you have an open ticket I can check on? I'll check with our technicians shortly.

  • DeluxHostDeluxHost Member, Patron Provider

    @FentyFold said:
    @DeluxHost My VPS was recently migrated to NVMe SSD Node, However when I ran a YABS disk speed test, The results were miserable especially with 4K filesizes. Is the node severely degraded due to overselling? I have in fact never seen someone posted a YABS getting as low as my disk read/write speed particularly 4k block size.

    Raised a ticket UHS-707979 but your support told me that is normal and within expected range? Considering this is NVMe SSD I don't think it is anywhere normal for 4k block size read/write to be a mere crawling speed of 5MB/s

    Please investigate and help me out.

    Hello,

    I’ve reviewed your YABS benchmark results. The disk performance looks consistent with an NVMe backend on large block sizes (64k–512k), while the 4k results are a bit lower than what you’d expect from bare-metal NVMe.
    This doesn’t indicate a faulty drive, it’s usually related to how the virtual machine handles I/O queues (virtio drivers, cache mode, or I/O scheduler).

    We’re currently working on optimizing the disk I/O configuration across our NVMe infrastructure, as the platform is still in a testing and fine-tuning phase.

    I’ll personally review your support ticket and do my best to assist you and help you get the maximum possible performance from your VPS.

    Thank you for your patience and for bringing this to our attention! 🙏

  • masamasa Member

    @DeluxHost said:
    Do you have an open ticket I can check on? I'll check with our technicians shortly.

    No, I need no tickets. My IPv6 is online. It works through 2a12:bec4:1821::1, the correct gateway.

  • FentyFoldFentyFold Member

    @DeluxHost said:

    @FentyFold said:
    @DeluxHost My VPS was recently migrated to NVMe SSD Node, However when I ran a YABS disk speed test, The results were miserable especially with 4K filesizes. Is the node severely degraded due to overselling? I have in fact never seen someone posted a YABS getting as low as my disk read/write speed particularly 4k block size.

    Raised a ticket UHS-707979 but your support told me that is normal and within expected range? Considering this is NVMe SSD I don't think it is anywhere normal for 4k block size read/write to be a mere crawling speed of 5MB/s

    Please investigate and help me out.

    Hello,

    I’ve reviewed your YABS benchmark results. The disk performance looks consistent with an NVMe backend on large block sizes (64k–512k), while the 4k results are a bit lower than what you’d expect from bare-metal NVMe.
    This doesn’t indicate a faulty drive, it’s usually related to how the virtual machine handles I/O queues (virtio drivers, cache mode, or I/O scheduler).

    We’re currently working on optimizing the disk I/O configuration across our NVMe infrastructure, as the platform is still in a testing and fine-tuning phase.

    I’ll personally review your support ticket and do my best to assist you and help you get the maximum possible performance from your VPS.

    Thank you for your patience and for bringing this to our attention! 🙏

    Hi @DeluxHost,

    That is not the only issue. After the migration to NVMe SSD I started encountering many I/O errors restarting doesn't help it will always come back. I have also reported it under same ticket UHS-707979 I need assistance ASAP on the I/O issues, It rendered my VPS in an unusable and unstable state.

    Error encountered:

    [27016.112446] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.115429] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.134364] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.133205] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.210424] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.215395] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.498554] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.504181] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.511383] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27016.517212] I/O error, dev vda, sector 10670000 op 0x0:(READ) flags 0x3000 phys_seg 1 prio class 0
    [27214.647775] systemd[1]: sysstat-collect.service: Failed to spawn executor: Input/output error
    [27214.651102] systemd[1]: Failed to start sysstat-collect.service - system activity accounting tool.

    A quick ChatGPT shows
    Your system is experiencing critical disk I/O errors indicating hardware failure or severe disk corruption, combined with a secondary systemd service failure.​​

    Primary Issue: Disk I/O Errors on /dev/vda
The repeated "I/O error, dev vda, sector 10670000 op 0x0:(READ)" messages indicate the disk cannot read from specific sectors. This is a serious hardware-level failure where:​

The virtual disk /dev/vda is experiencing read failures on sector 10670000

The flags 0x3000 phys_seg 1 prio class 0 indicate physical segment errors during read operations​

Multiple consecutive errors at the same sector suggest permanent bad sectors or disk corruption
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