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Unexpected VPS Reinstallation after Requesting CPU Host Passthrough (SolidVPS)
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Comments
ohhh
Stupid fuck, that's when you paid, payments don't always arrive at the recipient in real time.
So Solid may have gotten a notification that a payment was made, but there could be a delay before they get confirmation of funds.
Is this your first credit card? The fact that you're ignoring the response is why people are so annoyed with you. Fucking acting deaf.
To be honest, I think you're the one being impatient here. You've ordered the VPS less than 24 hours ago, so everything happened within 24 hours. You declare yourself a "responsibe white-hat hacker", act like one.
Flagged, please close this thread
I request others to also flag, so the mods can see how the community feels.
Yeh but from what I read they did make a 'mistake' (debatable though, op timestamp issues, timeline issues and more not going into that, but I'll give him that) and here's the thing.... he endlessly bugged them about it so they decided it's better to part.
It's an attitude thing. Host Lives Matter. Don't be a dick and 99.999% of the time you'll be fine.
The way Solid handled this is perfectly fine in my book. Straight to the point, no BS.
Can't run a business when you have Mjjs giving you unjustified shit over a $15/y promo.
That's the kind of clients you don't want, and all for the better. Your 'serious' clients will appreciate you for that.
I currently have 30+ VPS from different providers, some of them for years.
Never — not once — have I seen a VPS get auto-reprovisioned without any action from the user.
This isn’t “payment delay”, it’s a system issue.
And just because you may be new to this doesn’t mean everyone else is.
My goal was to get the bug fixed, not a refund. I never asked for one.
I even provided screenshots as evidence, but the provider ignored them and just refunded me.
Where did you get the idea that I wanted a refund? Do you always assume things like that?
Exactly, but that just means that the client's, or we can say ex-client's, claim was correct.
It seems like he paid, the payment went through, the system got payment notification, the VPS was created, but for some reason, the host hasn't seen the payment yet, so they terminated the VPS. How is this the client's fault?
But you were wrong multiple times if that's the case, as he obviously paid and your system got a notification about it and provisioned the VPS. The deployment wasn't accidental, not just like that, you just haven’t seen the payment yet.
I don’t think this has anything to do with how much the bill was.
This bug happened on my $15/year VPS, but it could just as easily happen on someone’s $10,000/year server.
A bug is a bug — it can cause data loss.
In my case, the VPS was automatically reset five hours after payment, without me doing anything. If I didn’t report it and the provider didn’t fix it, what happens when this bug triggers after two weeks or three months? Someone could be running production workloads, and suddenly everything gets wiped.
I reported this because it’s serious. That’s called being responsible.
Yeah, it's obvious a glitch which would not be a big deal for about 99.999% of users. Reporting it is fine, what happens after and the way things are worded is another thing.
I don't see those transcripts so...
Btw... In a perfect world yes. All clients are treated equally... In reality, if you spend 10K with me I will give you some priority over a $15 loss leader... Just saying.
As you can see in the thread, the provider has been insisting that the VPS was initially unpaid and was only reset after the payment went through. In reality, that’s not the case. They’ve consistently ignored what I’ve pointed out—perhaps they’ve been overwhelmed by too many spammy orders? I don’t think this issue is hard to investigate; it could probably be resolved just by checking the PayPal backend.
Haha, I’m pretty sure bugs don’t care whether it’s a $15 VPS or a $10K one.
Timestamps don't mean shit. Just because PP said payment was made doesn't mean the host got the payment at the same time.
Look, there could be multiple things that went wrong. No biggie.
You seem to be eager to drag this on so indulge us and post your support tickets.
Trust me, they do.
At the end i believe everyone already know that the provider "possibly" as a bug on the system.
Of course this should be taken first into DMs or Ticket. I think that the provider had the right to cancel the service/account and refund.
I hope there was some learning involved with this case.
Also flagging to close!
Me: hey what going on? My vm got reprovisioned.
Host: yeah sorry about that. Payment wasn't confirmed and we needed to do some checks, it was automatically reprovisioned. Sorry about that.
Me: ok, thanks for clearing that up.
We live happily ever after.
I can't login, i can't see my ticket
Email?
Not have the full on email, only can see he's reply
The provider didn’t actually show any real apology, nor did they investigate the exact issue. They kept insisting that the reset of my VPS was normal. How would you handle it if you ran into something like this?
Depends on the clients attitude towards the issue. Depends on what he's paying. Is he new, is he a returning client.
Generally hosts welcome any business. When they choose to part ways that never is their preferred outcome (bar some nuggets type hosts).
By deduction there has to be something that! triggered your parting. Imo, host explained clearly why they decided to part.
Also, you make a claim. If you want to support a claim and want to drag it out. Make sure you have documented proof.
So far, I just see a payment screenshot and a backup screenshot. Not much to work with.
when you make a claim, providing the proof is on you.
Your ticket has been doubled! Thank you for your business!
Bro the button on LET called "New Discussion" not "Bug Report"
In my view, this provider is both technically incompetent and has a bad attitude. They couldn’t even figure out such a simple case and went ahead and terminated my account. For them, user data is basically worthless. Solving the problem clearly isn’t important—they just want me to shut up: “Fine, you got your refund, now go away.”
You're entitled to your opinion. Would be nice to be able to back that up as those are bold claims.
At UTC+8 12:40, I logged into this server and took a screenshot, which I shared on my TG: https://t.me/lowend_offer/1159
“Ghetto behavior”? Seriously?
Reporting a bug that wipes a VPS is now considered bad manners?
That’s some wild logic, man.
A provider nukes someone’s server without warning, and you’re out here defending it like that’s normal.
Maybe check your standards before throwing labels around.