New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Unexpected VPS Reinstallation after Requesting CPU Host Passthrough (SolidVPS)
This discussion has been closed.
Comments
Why are you still banging on about it. You got the explanation. You have been refunded.
What else are you expecting from carrying on.
confirm it
I just want to report this bug. So?
it s korrekt posibel ful fix up to the grade 1 gb to 2 gb free of charge for loyality bonus credit card point ?
No, user notices and doesn't wait for an explanation but speaks bad of the provider straight away on a public forum → “the problem.”
And no, I'm not fine with what happened at provider side, but it can happen. Just give them the benefit of the doubt at first, which you didn't do by posting here almost straightaway. The choice of terminating after you've posted is theirs, you get a full refund so you're compensated. Not every provider is as patient with LET customers as some of my providers with me [Yes, I can be a pain in the *ss, I know]
I first reported the issue through a support ticket, but they didn’t acknowledge a system problem. I’m sharing this to warn others in case this bug affects important data.
I’ve used Solid’s products for over a year and like them, but the way this was handled wasn’t logical. As a responsible white-hat hacker, I report bugs immediately, and their impatience left me no choice but to share this publicly.
What you are doing here is making assumptions about the worst-case scenario you have developed to fit your narrative.
You dont actually know that if a server was setup - data placed onto it - that they would do the same thing.
The response from the provider was a bit aggressive to be honest considering the whole drama started due to mistake from one of their employees perhaps or due to bug in automation.
Just apologise and ether refund or let the OP continue. The tone was a bit rough unnecessarily in my opinion considering the fact that it was a mistake from the providers end (I am not even considering the pov of OP right now which will bring more blame towards the providers side)
Thank you, everyone we truly appreciate your feedback. We’re never happy about having to terminate and refund a client; no one wants to end up in that situation. Before this reached the forum, we had already explained everything multiple times through tickets. The case went on for about an hour, with four different team members reviewing the account.
We genuinely did our best to satisfy the client, but as you can see, it kept escalating. At some point, as a provider, there aren’t many options left and we even refunded a promotional deal, which we normally don’t do. Still, the client didn’t want it to end there; we’re always patient and go the extra mile for our clients.
From years of experience, though, sometimes the best course is simply to refund and we are making this as our final statement to clarify why this decision was made..
Bro, I work in remote support all day long. At least in my country, people have gone completely crazy. I explain, I repeat, I ask if there's anything they didn't get, and often it doesn't help at all. It's like people's minds are stuck on Instagram or linkdisney.
From what I could tell, the guy didn't mean to harm Solid by making that post. I don't know what happened with the tickets, but closing the account and refunding the money just like that? Okay, fair enough, but where's the emotional intelligence? Let's slow down, take it easy, and use our heads.
I'd be pissed if this happened to me, damn. I'm gonna rent a VPS to put what? Trash? And if I'm putting something reliable there and some shit like this happens?
I live both sides of this situation every day. Even when I'm frustrated, I really need to use my head to keep from exploding. It's part of life – we're all human. Let's take it easy.
So, could you explain about my screenshot of my payment?
I’m going to blindly side with @SolidVPS
Their support team is very responsive and already goes above and beyond.
@6wvy5ipw you should try another host to learn what you’re missing out on, you’re just repeating yourself blindly and you never posted all your support tickets transparently so you’re not being honest entirely maybe.
@SolidVPS
My screenshots clearly show I paid at 11/06/2025 23:31.
So why did your system act like I paid again at 11/07/2025 04:49? That’s on your side.
Shouldn’t there be some kind of public apology and a fix for this bug?
Have you thought about restoring my service?
My account has been ban, I can't login.
Public apology bwahahahahaha grow up kid
You have been refunded why would they restore your service
Perhaps it was still pending? Some systems for new clients don't auto deploy when it's pending.
unrespectful reply, it's just a community to communicate already @solidvps explain everything
if you have any report about the @6wvy5ipw you can politely ask any mod to close the thread
@FAT32 or @DP
Why are you still whining about this?
He doesn't want you as customer, have refunded in full. It's not his headache anymore to deal with you.
Move on, and trouble someone else?
The Solidvps had told us, he will do it.
This is exactly the bug I found. I paid and got my VPS, but later it got reactivated on its own and my data was lost. Luckily, I hadn’t started transferring anything yet.
Imagine if someone had already moved important data — this bug could destroy it all.
I don’t get why people are mocking me. Is it just because the amount was small? If so, there’s not much I can do.
I’m not whining. I’m warning others about a bug that could destroy real data.
Refunds don’t make the bug disappear.
It is futile expect that every question you asked, should be answered also. The other party is not obligated to do so.
He doesn't want you, you got the refund. Move on.
So, everyone’s watching, then.
How can i get untagged from a quote btw
No idea!
No way
Noice. Try hosthatch. Also be pretentious diva and come here to wine. Expect good result.
Looks like yet another “MJJ”. After purchasing the server, they ran all sorts of scripts, tested various networks and ping times, only to find it didn't meet their “jailbreak” requirements. They then initiated a refund request using a disposable email address, with payment details potentially mismatching their PayPal account. All personal information was fabricated. They're always like this – swarming like locusts, inventing countless excuses to demand refunds.
At this point in the thread, it certainly seems like OP was right (and I don't read the initial post as a complaint. He clearly says "maybe it helps someone or someone has seen something similar" and is far from outraged about it).
The PayPal receipt matching is very convincing, too. The whole "cancel and refund"/post here seems a little extreme.
So, while a lot of people are "OP was ____" and "provider was ____", I think it's important to note that an opinion about OP has no real consequences, but providers' responses to situation like this matter. SolidVPS's comments here are giving me pause about purchasing because, in my opinion, OP clearly paid, it was deployed, and then something went wrong.
Whatever went wrong, the best course would've been to apologize and say "we'll investigate it" or something like that... and again, I don't think this post was trashing SolidVPS. It was just saying "heads up, this happened to me".
By getting tagged in a new quote?