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Another great service from RareCloud. Excellent provider!
We truly appreciate your trust and the number of servers you’ve chosen to host with us. It means a lot, and we’ll keep making sure everything runs smoothly on your side.
@ToucheROAR, I was explaining how the system works, and I am not surprised. I knew it would cancel. I unstuck the service because it was the technical option and duty for me to do for you and yours was to request the cancelation request otherwise it will get canceled for sure, I offered to restore the service as a curtoaise because you're still within your billinb period and if you want I can do that but I can't just remove cancellation request, restore service after being cancelled at your request, unless you specify this. So I told you the possible options, how you imagined, I don't know how the system works, it's far out of my reasonable understanding. I keep trying to help you here, and you keep trying to find something negative to say. For that reason, your further forum posts will be ignored, and if you have an issue, request, or complaint, you can open a ticket because this forum is meant for something else, for sure, and that something else does not include us chatting about your service back and forth here. It's a shame you are unable to realize that I have the best intentions regarding you and the need for you to be up and running. If you have any further messages to send, please open a ticket and ask to be assigned to Sorin so I can see your ticket immediately, because I am not the one answering the tickets on a regular basis.
I am still waiting for refund . This wait times is too much I understand you are busy though. But if it can be process by today will be appreciated sir.
Thanks,
Order Number: 1266675912 thanks
Please let me know your ticket id
I applied for a refund on October 25 and the service has already been suspended. However, I haven’t received any update regarding the refund, and my support ticket remains unanswered.
This is my invoice: Invoice #V4V-7660
Could you please let me know the status of my refund?
Even I waiting for refund
Ticket ID: RSQ-165814
Please process the refund today. Thanks.
I got your ticket, and it seems you just filed for cancellation yesterday, so how could you of waited for a refund? Refunds also need to be valid and legitimate because we have a lot of people all over the internet who will purchase and try to refund. Based on your tickets, your real problem was that you wanted some upgrades that were not possible to include, to finally say you have lag. Refunds need to be valid.
Please give me an order number or email to identify you and check your request.
i will add screenshot here shortly .
https://prnt.sc/XHFx4tEv6eeA (You agreed for refund once i do cancellation)
https://prnt.sc/2zI_h7C48vlT (Cancellation done) after you said me on ticket and now you say that i asked for upgrade ? did not you see the update on previous ticket that i need refund due to the lag? i close that ticket and open under billing RSQ-165814 on yesterday where you said first cancel it and confirm which was done and here we are you denying the refund .
It is said you give 14 days refund it is not mentioned anything which say it has to be valid . https://prnt.sc/vE6jiEluR7SA
There is one more person whom you say cancel he did and he lost his vps too like me.
Invoice #V4V-7477 Buy 2 VPS, Get 1 FREE and+1GB RAM US Phoenix, AZ
Order Number: 1649622540
Hi @rarecloud, i have a Pro VPS with you, and wondered if it was possible to upgrade to the Elite VPS? And if so, what offers / price this would be? Happy to lock in for a year, but see no option to upgrade in my userpanel. Thanks
The bandwidth there is very expensive, and you already have a lot of BW for the amount you paid, I don't think there is any other provider that offers so much BW in Asia for their plans.
OK,I got it.
have i nice day
@wangdeng , I processed and solved your ticket.
@amsaal, all valid cancellation requests were processed. As you can see, the person responding said he needs to send you to a higher admin to check, and the same person responded saying he will cancel. This is on us and is our mistake. Please kindly put the entire history of your tickets available on the forum. If you must claim we are unreasonable, I will refund your service, even though you don't have a valid refund request, but as I said, someone did tell you that, and it's our mistake, since you are hitting our company name here. Please show the entire ticket development if you feel you are not being treated right. People should stop taking things out of context and constructing scenarios, ok? And thanks for keeping track of what is going on where, who is getting or who if not getting refunds but unless you're seeking for employment with rarecloud because we clearly need staff that can better track this issues, I would kindly suggest to better keep track of your claim development because as I am sure everyone here knows on this forums you can only see this type of situations, if we issue 100 clients today, you will not see 100 clients posting on the forum saying: "I received a refund from rarecloud." Some situations are indeed different, and people decide to come here to open them to the public, as this will somehow bend reality or facts. When we are late, we admit and process or solve problems; when we make mistakes, we admit it and pay for them, as is your case, where one of our guys replied to you with the wrong message. So again, if you find yourself needing a side or full-time employment, please let me know in a DM.
Alright, I have received the refund.
@rarecloud please kindly follow-up with my ticket too #QAO-066764
It has been on-hold for several days after I did what was told. Many thanks!
Hello,
Thanks for responding and releasing refund . And as promised will give a good review in trustpilot.
Order #11879
Double storage please!
Fabulous offer !
tiket ID #DYT-058094
wait so long!
Please process the refund today. Thanks.
@rarecloud I paid for a Pro VPS for a year which I signed up for last month, is there any chance I can upgrade it to this? What is the best way to do it?
Elite VPS — Original: €345.00/year → Now: €172.50/year with SLICEDHALF50
@sdo888 , your ticket was solved.
4023046156
+1TB 🚀
GLWS