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Axushost server down from last 2 days
SoulKingPanties
Member
I’ve honestly reached my breaking point with AxusHost’s customer support. My dedicated server went down on October 29th, and as of November 1st, it’s still not back online that’s over two full days of downtime with no clear resolution or ETA.
Here’s a summary of what happened:
Oct 29 (15:18) – I reported that my server was down.
Oct 29 (16:06) – Support said they couldn’t reach IPMI and were waiting on “remote hands” at the datacenter. No ETA.
Oct 30 (07:53) – They confirmed a server failure and said they were “working with DC.”
Oct 30 (12:54) – Support admitted they couldn’t confirm if my data was recoverable.
Oct 31 (10:12) – They said they had to order replacement parts and didn’t have any spare servers to transfer my drives into.
Since then — radio silence or vague replies, while my sites and business remain offline.
Throughout this period, I repeatedly asked for updates, timelines, and data recovery info often waiting hours (sometimes almost a full day) for minimal or copy paste replies.
At this point, I’ve lost two full days of traffic and revenue, and the support team still can’t give a straight answer about when service will be restored.
If this is how AxusHost handles hardware failures and communication, I honestly cannot recommend them to anyone running anything business critical. A hosting provider should have redundant hardware, spare parts, and responsive support not a multiday blackout and vague excuses.
TL;DR:
My server with AxusHost has been down since Oct 29 due to a hardware failure. After multiple messages over three days, they still can’t confirm data recovery or provide a concrete ETA. Support has been painfully slow and unhelpful.
Owner of Axushost: @djunior
Comments
Hi @SoulKingPanties,
I'm really sorry this situation has caused you so much trouble. I understand why you’re upset, and I want to explain what’s been happening on our end.
You reported your server was down on October 29 at 15:18. We responded a minute later, confirmed your ticket, and started investigating right away. By 16:06, we let you know that remote hands were working on it.
We usually keep a good supply of spare parts; RAID-controllers, drives, RAM, CPUs, NICs, you name it. But your motherboard we didn't, and unfortunately, we don’t have it in stock. That’s why your server won’t boot right now; everything indicates a motherboard failure. We’ve already ordered a replacement and are doing everything we can to get your server running again as soon as possible.
Earlier today, we offered you a refund so you could rent another server elsewhere and get your sites back online without waiting.
Regarding your question about data recovery: you’re correct, we couldn’t promise anything about your data. Our records show your drives were configured in RAID 0, which unfortunately means there’s no guarantee of recovery if the hardware fails.
We’re really sorry for the inconvenience and downtime this has caused.
Mentally strong people do Raid-0 for anything business critical.
@djunior I appreciate the clarification, but the main issue for me has always been data recovery, not just the downtime. If there’s even a small chance that my data can be recovered, that’s what matters most, that’s honestly the only reason I’ve been waiting instead of switching providers right away.
What really made this situation worse for me was the extremely slow and inconsistent communication. If I had received timely updates or clearer answers, I could’ve been more patient and understanding, even through hardware failure. But waiting hours or an entire day between responses when my server and data were down made things so much more stressful.
I admit my mistake in that but i cannot afford double server cost and now because of that i am on the the verge of losing all data.
Backups and redundancy is only your responsibility as an customer, especially for a dedicated server. So if it's lost you can blame only yourself. If you cannot afford double cost, setup "replication".
Yeah, I know I messed up this time. From now on, I’m definitely setting up regular server replication, not taking this risk again.
@djunior My server is still down, no ETA, parts were supposed to come by Monday (today).
You ran RAID-0 on business critical data because you "couldn't afford" redundancy. Now you're losing everything and want sympathy?
Hardware fails. That's why backups exist.
AxusHost's support is slow? Sure. But data protection was YOUR responsibility, not theirs. You gambled to save a few bucks per month and lost.
You had options: offsite backups to object storage, rsync to a $3/month VPS, literally any replication strategy, hell even periodic dumps to Google Drive but instead you rolled the dice and lost, and now you're learning the hard way.
No Backup, no Mercy.
Oh, totally! You figured it out losing my data was clearly my genius strategy to get everyone to feel sorry for me online.
Yeah, I totally messed up with RAID-0. Thanks for the life lesson, Professor “No Backup, No Mercy.” But I was just saying that the host’s support was slower than dial-up, not asking for a whole lecture on data recovery.
I had to customize the server it’s not something I can just whip up in a night. I can definitely rebuild the data, no problem but can I just express my frustration about having to wait days for a response?
Fair enough.
Venting about garbage support is absolutely valid. Days of silence when your server's toast is unacceptable, especially when you're bleeding revenue.
The RAID-0 thing? You already know. The rebuild pain? That sucks, and custom setups make it worse.
But here's the thing: you came to LET complaining about potentially losing data on an unmanaged dedi with no backups. That's going to get the "no backup, no mercy" response every time. It's like walking into a biker bar and complaining your moped got stolen because you left it unlocked.
Complain about AxusHost's support being slower than a geriatric sloth? Hell yes, roast them. That's legitimate. Multiple days with vague non-answers is inexcusable for any host.
But the moment you said "I'm on the verge of losing all data" without backups, you handed the internet a softball.
For next time: If you're running production and can't afford downtime, keep a warm standby. A second cheap VPS or dedi that's a 1:1 copy, synced nightly (or hourly with something like Lsyncd). When the primary dies, you just flip DNS and you're back online in minutes, not days. Yeah it costs more, but so does rebuilding everything from scratch while your revenue flatlines.
Good luck with the rebuild. And maybe set up that rsync script while you're at it.
I understand your mention of the response times. That said, we did provide updates whenever there was something new to share, he never waited more than 24 hours for a reply. The initial check started < 1 hour, and the first response went out in under 60 seconds.
There’s definitely room to improve our overall response speed, but I wouldn’t say it’s been terrible.
If the motherboard fails, just move the drives to a different server and boot. why the drama and lecture about raid-0.
Yeah, you’re right technically replying in 23 hours does count as “under 24,” so top-tier support there. 🏆
Here’s a clip for reference: https://streamable.com/i7kfzf
But sure, let’s pretend everything’s fine. I must’ve imagined the silence until I tagged you here. My bad clearly, your support is lightning fast and flawless. 🙄
Good to know Axushost still has long support response times. When I started using them back in March, it took around a month to a month and a half to deliver the servers I ordered, when the estimated delivery time was 2-3 weeks. Then, I had packet loss every few months, which took up to a week to fix. In August, I decided to migrate to a different provider for obvious reasons.
I'm pretty sure the whole company is run by one or two people. There's no problem with that if that's the case, but if support response times are really long, it becomes an issue.
I'm not one to bash providers, there are already enough posts here with bad experiences. I'd rather praise them if they've provided good service. But the service I had with Axushost was anything but good, in all aspects except price. I hope they can improve on that in the future, as well as make delivery times shorter and fully eliminate packet loss on their network.