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Storage box down hostbrr

Our storage box purchased at hostbrr is down for past 10 days due to server upgrade still my website running nextcloud not accessible? No support from the hostbrr team

Comments

  • How many percent of helpful do you think this post added to your case?

    Thanked by 1COLBYLICIOUS
  • did you clicked the start button?

    Thanked by 1COLBYLICIOUS
  • PHP version is wrong and nextcloud installation is broken after migration (some .ncdata problem). Not sure how to fix it yet; no time for it at the moment.

  • labzelabze Member, Patron Provider

    I am only aware of a single ticket with Nextcloud issues and that is a configuration issue in Nextcloud.

    There have been a few issues overall that are easily solvable. As stated above, DirectAdmin hasn't copied the PHP settings so you may need to update this again. One of the storageboxes used /home2 as a location, and if your config uses absolute paths then you need to change this to /home.

  • Found the issue. The error is caused by an incorrect file path in /domains/yourdomain/public_html/config/config.php. The file contains a reference to the /home2 directory. Please update this path to /home to resolve the issue.

    Before:
    /home2/...

    After:
    /home/...

    Thanked by 1Frameworks
  • itachikonohaitachikonoha Member
    edited October 2025

    Mines are down too.

    Interestingly, those sites which existed prior to migration doesn't work. Forbidden error. Even if I delete the whole sub Doman and start from scratch , it stays the same.(403 error).

    But If I create new sub domain, it works without any hiccups.

  • The same thing happened to me with the Nextcloud path. I solved it by updating the path in the Nextcloud configuration file, without contacting support.

    Thanked by 1nghialele
  • bozolover99bozolover99 Member
    edited October 2025

    @mp11 said:
    did you clicked the start button?

    I see the problem

    Thanked by 1TimboJones
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