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Reliablesite NYC PDU replacements - Oct 20th
We received the following notification from Reliablesite and wondering if any other customers with servers in NYC got the same:
Detail: This notification is to inform you of scheduled maintenance that may affect your ReliableSite service. Please review the details of this notification to determine how it will affect your service.
Event Type: PDU Replacement
Start: 2025-10-20 12:00:00 Eastern
End: 2025-10-20 13:00:00 Eastern
Location(s): New York City Metro (NY1)
Client Affecting: Yes
Device(s):
All 18 servers we have with them in NYCWe are issuing this notification to inform you of mandatory, planned maintenance to proactively replace a failing component within the Power Distribution Unit (PDU) that powers your server(s) (listed above).
We have detected signs of failure on a critical circuit breaker attached to the PDU and are scheduling its replacement before it fails completely. This is a preventative measure to eliminate the risk of an unexpected, extended outage.
We have 18 servers with them in NYC spread across different racks and apparently all 18 servers are impacted by this, which for me, doesn't add up. I assume if all our 18 servers are impacted then a huge section of the DC is going to have to be hard powered down due to a single circuit breaker?
I've been in touch with tech support but they are being very vague and are adamant that all of our servers are impacted by this.
Anyone got any idea what could be going on?
Comments
I've had a few outages lately due to failing PDUs with servers hosted at Dataforest. Apparently it seems like there is a defective batch that needs replacing there.
May be the same case for Reliablesite that multiple PDUs needs replacement and they just worded their e-mail for people with fewer servers.
Just heard from the NYC datacenter manager and it turns out the maintenance notification email was sent in error. The work only applies to one PDU in a cabinet and we don't have any servers in it. Panic averted.
Hm, so now I'll have to find out if my servers are in that cabinet or not. (Also got one with all NJ servers listed).
Yep, submit a ticket and ask it to be escalated to Sean (NYC DC manager). The front line staff don't know whats going on but he clarified it for us as soon as he came on shift.
As all my systems are fault tolerant with failovers I won't bother them as they probably have enough on their plate already, but thank you for the idea.