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I use them. Very good. Best in class, even.
Currently hosting 2-3 sites(not including services hosted on subdomain).
1 WordPress, 1 custom + WordPress.
If you configure it well, its quite decent and fast.
So much so that they landed in my signature.
I use their web hosting service, and I am satisfied with it.
@Francisco always give the best
i think their webhosting services is solid
Using it for a few websites and it works very well. No complaints.
I think the whole lowend community uses namecrane, I registered like a month ago & amazed to see namecrane's having huge fan base here.
For the price you pay, they are very good. I have reseller, cranemail and offload database with them.
Pros:
The best part, their jailed ssh allows composer to run on the reseller users. This makes it easy to manage Drupal and other sites that uses composer. Other shared hosting providers that I tried either don't allow ssh or has restrictions that makes it useless.
And shared hosting + Offload DB makes sites noticeably faster..
Their cons - Mainly their inhouse developed tools. Its good when it works
So in short, don't trust their inhouse tools.. Just depend on Directadmin etc and you should be OK.
what about namecrane domains? @Francisco
soon?
Offload SQL backups have been hit/miss in some locations. Get me your ticket and I'll look through it. Sometimes its related to SSL certs on SQL, sometimes supervisor yeets itself and systemd doesn't fix it. Annoying for sure.
Almost any time Migration center has an issue its because of firewalls on the other side. Imunify, hard firewalls on ports, or the other end doesn't have backups enabled. Imunify is probably the #1 problem and there isn't much we can do since the copying comes from the node IP's themselves.
Francisco
soon?
>
Actually.... yes? I've spent the better part of this week rewriting our EPP system to integrate better with billing. At this point we can do all the standard domain actions (transfer in/out, contact details, nameservers, glue records, etc). Whats left is:
The progress we've made in the past week on the domain side has been incredible.
Francisco
An amateur operation, not suitable for prod. Bugs that could be easily spot while testing - missed. Domain registration is still not implemented despite “NAMEcrane”.
Just look for provider which has decades experience in the field and sleep well.
>
CRANE-16413
The issue is that your tool does not quit on error. It ran for 2 days for a migration that was just around 1 GB . I manually aborted it later.
And weird part is, at https://namecrane.com/index.php?m=migration_center, where you list all migration tasks, It shows the aborted task as completed and in green. But opening that migration task shows the real status aborted.
And Other than these tool issues, I should say I am generally happy with Namecrane..
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File size doesn't matter on our end much. File size can be an issue on the remote side if there isn't enough spare space on the account. If you have hard enforced quotas on the remote account you should try to be < 50% total usage otherwise the backup will probably fail to generate.
The way the migration center works is it talks to the cPanel/DA API's and requests it generates a full account backup. In cPanel's case they have an API that tells you if the backup is complete, but for DA we have to monitor the 'backups' folder and watch the permissions change. I wish DA had an API endpoint for it.
Thanks
Let me take a peak.
Francisco
Despite being low-end, they’re pretty solid compared to other providers here. Half of my personal and client sites are hosted on Namecheap.
Their customer support could use some improvement, though.
If you have a ticket that needs to be reviewed on their side, there’s a chance they might forget and leave it unattended until you remind them the next day. I personally don’t like how they automatically close tickets instead of marking them as stale so someone can follow up, instead of waiting to be reminded by customers.
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Working on hiring more
You got me there.
Francisco
Francisco has decades of experience providing VDS and shared hosting. He has a track record of over 15 years now, and is known for his quality services which he develops in-house.
That's why I didn't hesitate to get a lifetime email/storage offer when he launched Namecrane, since I trust the stability and longevity of his services more than most other companies. My only regret is not getting a larger lifetime storage plan.
I also use them. Highly recommended.
Right now I am enjoying a glass of wine... cheers @NameCrane and @Francisco 🍷
I'd trade it all for a little more.
Francisco
Personally Francisco is top notch, I remember I was there the first day he moved into Fiberhub, I actually helped him carry in servers. Great man, a great company, and more. You will be in good hands if you choose Namecrane.
Anthony
Excellent for the league that is playing to. Really good and generous in specs shared hosting, excellent mail provider via mailcrane. But do not expect to pay their price and getting an aws large dedicated server. A 3$p/m shared hosting is not viable for a busy site with hundreds of thousands visitors per day.
Great services, i have a crate reseller and i can tell you its fast, just try them out for a month and see it by you're self.
I have no complaints about support they are fast and got always respond within 24h.
Fly
i use them, reseller hosting & managed database.
I think you can help the current CS staff by adding a feature to detect stale tickets and a mark feature that requires a reply from them, so they won't forget to respond (have no idea how WHMCS tickets work). The current condition was understandable why it can happen.
Didn't know grammarly was gonna auto correct me here, it should be namecrane
Use crates instead shared hosting plan, it's way much faster
No idea how they manage it with thousands of users yet still maintain its performance in a non-dedicated environment, so far never have complaints about site slowness, even though there's a time my client site eats a lot of their database resources 
they are good.
I once created a low priority billing ticket. Francisco resolved it within four minutes 😅
I'm using them services. Everything is good and stable.
I have a bunch of sites, including 3 WP sites, on their cheapest reseller plan. No issues. Uptime this past month has been 99.97%. Also outbound emails get delivered.
Big improvement over BuyShared back in the day.
Moved a few sites after myw shut down. Uptime went from 100% to 99.2-99.8%. It was pretty rough for a few months (just checked Hetrix and the average load time increased 50% for 2-3 months before coming back down to historical average) with September being 99.2% and tech support saying they don't see any issue when I opened a ticket (the host uptime was good, the website reachability was not, so their monitoring isn't going to catch poor performing servers).
They did a hardware upgrade last month and it was still crappy shortly after, but I just checked and October has been much better. I was close to moving out at the end of September but didn't find the time. Seeing the improvement in October I'll likely live with this performance until I get complaints.
So no, can't recommend.
Last year I moved my website from MyW to Namecrane and I had the same problems.
Instead of paying Namecrane for another year, I moved my website to another host over the summer.
I have NameCrane for cPanel / DA shared hosting, OffloadSQL and CraneMail.
cPanel / DA shared hosting: noticed sub-minute outage once in a while w/ UptimeKuma, probably caused by reload/restart or Oracle networking. Love their resource limits are way gracious than NameCheap, Hostgator. Better bang for the buck. The other things "just works" and the redis cache is very nice.
OffloadSQL: Worked great, no complaints so far.
Maybe a integration issue would be for cPanel / DA hosting, Softaculus would always assume the database is on server instead of offloaded. I think it is expected since Offload aren't a cPanel / DirectAdmin native feature.
Also wondering when/if PostgreSQL offload would be available??
CraneMail: No complaints so far.
Also wondering when/if PostgreSQL offload would be available??
Yeah, deep integtration wouldn't be possible unless we moved everyone to offload. There's been discussion about automating SQL migrations, which would be cool, but will have to happen after we get domains to market.
Postgres has been asked for but I need to learn how to handle permissions properly so I don't botch it. I have so little experience with postgres that I don't want to botch things.
Francisco