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AVSISP New Panel
fluffernutter
Member
just got this email, looks like they did a site redesign.
We are pleased to inform you that our old WHMCS system has been decommissioned, and our new custom customer panel is now live.
Please note that we are still in the process of transferring some customer data. If you do not see your virtual machines (VMs) yet, there is no need to worry, they will appear in your account later tonight.
We strongly recommend that you add credit to your account as soon as possible to cover any upcoming renewals. The new system operates entirely on a credit basis:
- If there is no credit at the time of renewal, services will be automatically suspended.
- If there is insufficient credit within 72 hours after the due date, services will be permanently deleted without any possibility of data recovery.
- The system will send notifications 48 hours and 24 hours before the due date, at the time of suspension, and daily for 72 hours thereafter. Deleted VMs cannot be restored.
- Auto-top-up is not currently available. You are responsible for maintaining sufficient credit to cover renewals.
At this time, the system only accepts PayPal. We are working on enabling card payments via Stripe once our PCI-DSS certification is approved. Crypto and bank transfer options are also planned and will be implemented shortly.
We are aware that certain pages in the new panel are marked as coming soon. Our team is actively working to complete these features. If you need to perform an action that is not yet available, please submit a support ticket or email [email protected].
All VM pricing for non-monthly packages has been converted to equivalent monthly prices without changing the total cost. For example, a 12 EUR yearly plan now shows as 1 EUR per month. This allows you to extend services in increments of 1, 3, 6, or 12 months using the extend button next to each VM.
Ordering new VMs is not yet implemented but remains a top priority. Our initial focus was ensuring existing customers can fully access and manage their services. The ordering feature will be available shortly.
Old invoices are now available in the new panel for download. New invoices are generated when credit is added, rather than automatically for panel actions such as renewals. Usage of this credit will be logged in future updates.
Some of you may wonder why we switched before the system was fully complete. The answer is data integrity. Moving customer data to the new system was necessary to ensure that all information—services, due dates, and invoices—is accurate. Developing on the new panel while maintaining the old system would have risked data loss.
Additionally, WHMCS did not meet our requirements for automation and flexibility. Our custom solution allows us to provide a more efficient and reliable experience.
If you require assistance, please contact us via ticket or email at [email protected].
Thank you for your patience and understanding as we continue to improve our services.
Sincerely,
The AVS ISP Team
Comments
Oh yeah you dirty girl @avsisp
Just to note: the email is genuine and it's true. AVS ISP got a facelift. Over the coming days, new features will be rolled out and everything perfected piece by piece. Stay tuned for new panel deals shortly. ❤️
Post a few screenshots
Yea, slam dat pre-alpha release in prod. That’s how we roll! We going live!
As was mentioned in email, we had to move it live to prevent it becoming out of sync with old system as people were paying, cancel, order, etc in old one which would have been a nightmare to go back and find only what change and get it back into sync, risking data loss.
We don't actually develop on the live site. We develop in the testbed and then sync it after testing and making the config change to live version of config.
The small features that are missing will be added extremely quickly - and this was the better option out of 2:
1) hold off on release to finish everything, people continue making changes since last sync, as the database format is entirely different and nowhere near close to whmcs and requires manual data entry, risk losing any changed data at switchover or start over, freeze old in state letting nobody do anything, and spend days reinserting all data from scratch
Or
2) go live and prevent data loss but with some features not yet ready -> no data loss, existing clients everything works, we just can't accept new orders for a few days.
Obviously option 2 was chosen as the best option.
You finish stable version. Develop migration tool. Use that tool to periodically sync data. You never develop in prod and test with live customers. Especially if you save any sensitive data. As vibe coded mess can introduce a lot of “oops” moments.
They just don’t care these days
This is gonna be interesting if (as it implies?) the previous system was not credit-based.
Good luck @avsisp to your team and congratulations moving away from whmcs!
Panel screenshot for those who are dying to see it