New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Cloudcone suspended my VPS
thomasmüller
Member
in General
Cloudcone suspended my VPS without anay notification before. Support told me it's just because I used SMTP to send emails. I just send normal emails (Not junk mail). The same system runs well by another VPS provider since many years. If it's not allowed, Cloudcone can warned me firstly, but they didn't.
Comments
By "normal emails" do you mean personal emails or "bulk commercial email" which requires their approval?
General rule of thumb, always reach out to hosts and get written consent for operating a mail-server. Assume that you're not allowed to even-if not explicitly stated.
That said not with CloudCone specifically, yet I've learned this the hard way too. Ask permission, get everything in writing from the getgo and your life will be much much easier.
Just Personal emails.
I already asked permission before and explained my using. Evenso Cloudcone suspended my VPS without any notification. That's why I am so angry.
@Cloudcone
subscribe
just search their TOS, it said: Under no circumstance may any CloudCone services be used to send unsolicited Email.... Any user found to be in violation of this policy will have their service suspended or terminated without notice.
He said he did not send unsolicited e-mail, or junk e-mail. He later stated he did not send commercial e-mail either.
@cloudcone needs to put more light on this one.
Meanwhile, can you @thomasmüller please share some screenshots of ticket? I am guessing you did open a ticket before coming here.
If you have it in writing (meaning before signing up for service) and got clearance for your use case, then this will be as easy as showing them your records for cross-reference and linking them the original ticket / inquiry. Just try to keep your cool and be polite as you can.
This has happened to me before with plenty of other providers (as in, it's extremely common for automated systems to flag and suspend accounts), usually an easy-fix to get un-suspended with a reminder of your approval. Get a note added onto the account afterwards if their support system permits so that it doesn't happen again.
Now if they wiped your data, then of course that's another story and you can get mad at that point. But yes, sadly common. Email hosting requires finess and is a big no go on most providers.
If its working on other providers vps, stick to them and forget it. But i think, if you have many, then its possible you spam anyway, or why need that much servers for sending. For backups it would be understandable, but not smtp over every vps.
Not related to OP's experienced but...
I have a weird experience with Cloudcone too. I tried their service and after 30 minutes plus my VPS got suspended. I was doing some updates and upgrade then later on I cannot connect to my vps. I asked support and found that it got suspended because my ip address is blacklisted for spamming. No notification or warning, automatic block. I'd never ordered from them again.
They said that the owner of the IP address before me was sending spam. I can't blame them though.
That falls under any email you send can be unsolicitated.
What does the service provider want? Written consent from each other party getting the mail?
Absurd and stupid.
yeah, but it's better to ban the smtp port totally. but anyway this TOS is prepared before the order made.
Let the dust settle then we can see what really happened.
Hey @thomasmüller Sorry to hear what happened, could you share a ticket ID so we can check and shed some light on this?
My ticket (#0774944) has not received any response for over 24 hours.
You should get a response soon from our compliance team
Impressive, an entire team for compliance!
Dear Cloudcone, it seems your team doesn't understand what VPS suspending for customer means. My web already 9 days offline!!! Your support only works a little bit if I push it in the forum.
Did you send any unsolicited emails? Either share the ticket or chill. You're currently sus.
You need to read my posts, which I posts several days before. I already sent ticket No. to Cloudcone in private message.
I wasn't clear. Post tickets here in the thread.
1: Do not expect you can get quick response from cloudcone and Contabo,most of case,1-3 days.
2: Check your abuse tickets,most of the case,they receive spam report from your VPS IP.
3: If you need quick response,you can try greencloudvps or RackNerd
This user had received a few abuse reports and Spamhaus SBL listings related to spam activity. We temporarily unsuspended the VPS and allowed time for them to review and resolve the issue. However, after the server was unsuspended, no updates were provided for over 48 hours, so it was suspended again until the requested information is shared.
Again to anyone reading, in general, the response “delays” some users mention here are related to abuse or security investigations, which naturally take more time to verify. Regular support tickets are handled promptly.
We’d also like to remind users that posting here DOES NOT speed up responses. We do not prioritize requests made here to keep things fair for everyone. And our tickets are handled according to a queue system.
If there’s an urgent concern, feel free to DM us on LET so we can take a look.
"normal emails" comes with abuse reports
Maybe you could design a block of outgoing connections to port 25 by default in the firewall of client area, something like a checkbox with a warning sign that if people disable that, they take responsibility for any spam which might occur for not taking care of their server.