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Ticaga - The modern help-desk software
Good morning LETers,
I'm excited to introduce my company Ticaga to you. Ticaga is a self-hosted help desk software, and our aim is to modernise and improve the supporting world.
We have a live demo at: https://demo.ticaga.com and a free 30 day trial is issued to every installation: https://ticaga.com/latest.zip
Features:
- Ticketing system: Your customers can open tickets, you can limit priorities per department.
- Announcements: You can update customers with an announcement.
- Public Ticket: Customers, Employees and Guests can view a ticket by the public hash and ID or search with their Email address and public hash.
- Account Managers: Assign customers to employees, then all future tickets from that customer will get automatically assigned to the employee. If you want to, when assigning you can transfer all the current tickets to the employee as-well.
Upcoming:
- Email Piping: Pipe ticket replies and new tickets from emails.
- Blesta plugin upgrade to the new API.
- Two Factor Authentication.
Planned:
- WHMCS Module
- ClientExec Snapin
Requirements:
- PHP 8.4
- MariaDB 10.5.27 or MySQL 15.1
- Ioncube loaders 14 (For licensing files)
- Composer
- Laravel 12
- LetsEncrypt SSL.
All the requirements are installed via the installation documentation:
- Ubuntu: Click here
- AlmaLinux: Click here
Pricing:
Leased license
- ALL basic features
- Re-issue from our client area
- Monthly Contract
- Unlimited Standard Support
- Unlimited access to releases
Retail Price: £10
Introductory Price: £5
LowEndTalk Forever Price: £4
Owned license
- ALL basic features
- Re-issue from our client area
- You own the license
- 6 months of Standard Support
- 6 months access to releases
Retail Price: £190
Introductory Price: £95
LowEndTalk Forever Price: £76
Owned Updates:
6 Months: £39 recurring
1 Year: £60 recurring
Owned Standard Support:
6 Months: £39 recurring
1 Year: £60 recurring
Owned Premium Support:
6 Months: £90 recurring
1 Year: £170 recurring
One-Time Update: Only £10 once.
Why try Ticaga?
I know we're new, but my focus is on Ticaga and I want to make it my full time career, I've got so much planned, I've put in so much time, hard work and care that I'm happy with it as it is now to introduce the world to my software and company.
What happened to version 1?
I started Ticaga in 2018/2019, and I coded it myself from scratch. Through looking at competitors and how I could improve the software they use, I made the decision to use Laravel.
This was a great move! When Laravel 12 came out, I loved the design and I changed it to Laravel 12, this became version 2.
I did this because I re-wrote the base code to implement roles. I removed the Jetstream Teams feature that I was trying to get set-up as companies because it wasn't used. However as Jetstream is EOL, I need to implement 2FA and the API Hash again. (This is a priority for me to do in 2.1.0.)
Are you going to get rid of the Owned licenses like other competitors?
Other companies such as SupportPal and Kayako have abolished their owned licenses, I will not be doing that. I believe if you purchase an Owned license, you have put your trust in my business and you will always be able to use your copy of Ticaga.
Premium Support?.
With Premium support, you get an assigned Account Manager who you will have a direct line to. You can contact your account manager whenever you need, either by phone or opening a ticket. Premium support also offers you support outside of the standard opening hours, giving you a bit more of a personal touch.
Any questions or feedback please leave them below, or contact us on social media:
Twitter / X: https://x.com/tryticaga
Facebook: https://facebook.com/ticaga
Discord: https://discord.gg/SSTTMe3Erb
Comments
I feeeel modernized, good luck with sales.
You might want to post the demo credentials somewhere. And also populate it with some sample data. There are no departments, announcements, etc. If I was a potential purchaser, I'd want to see the admin interface, demo tickets, etc.
Is the demo hosted in the UK? Each page has a small delay, but that is probably because I'm on the US west coast.
I see you're planning a WHMCS plugin...? I don't understand why I would want a separate help desk system if I already own WHMCS.
Good luck with your project!
First of all, congratulations. It is always nice to see build something on top of laravel 12. A big laravel fan here since I first tried it when it was 3.0
Now coming to the point, the demo site seems to be sluggish a bit and feels like it struggles to make under the hood computations if there is any.
Are you intentionally putting some sleep function in order to check the delays or somewhere it is actually struggling?
Because it is very noticeable and without any data, it shouldn't have been like that.
demo.ticaga.com points to 74.118.135.41 & it's partially not reachable globally: https://ping.pe/74.118.135.41 @Ticaga can you check what the issue is ?
Thank you mate.
Thank you, I will pop them on the login page as-well, I'll sort out some test data today mate thank you for the feedback.
The demo is in the USA and I think I'll move the demo.
Agreed, I do think billing systems are limited to functionality a little which is good because they can focus on the billing side of the market
.
Thank you mate, yeah I love Laravel, I was very hesitant at first, I think I'm going to move the demo to a different sever due to the feedback.
We can't have the demo unreachable, so I'll change that today and move it to another server mate.
So... no hostbill integration...
No need, project will be over as soon as school hits the ground.
I will be looking into a HostBill integration after I've managed to get the WHMCS and ClientExec sorted. I think I may be mistaken now, but they used to be very strict at letting third-party developers make extensions.
That will be something I'll have to look into when we get there
Nah... I was just teasing you. Hostbill has a totally different approach on development and integration.
You are not allowed to develop hostbill integration, just hostbill itself, so they can sell it to you afterwards as an add-on to your license.
Even if you get the SDK addon, you are (by license) not allowed to use that outside of your organization.
So, technically you should pay hostbillapp.com to develop the integration for you, which they can sell later (or wait until they're interested enough in you so that can develop that on their own expense) or ask every user to develop their own integration after they bought the 999USD hostbill SDK.
Thank you again mate, I've added the credentials on the login page, and I've created Laravel seeders and factories to automate the sample data.
Updates:
Since the launch of Ticaga 2, I've done a few improvements to the core.
->uncompromised()function, I've also upped the minimum length from 8 to 15 for passwords to corresponding to the NIST requirements, I want to try and encourage good security methods.--
I've updated the Blesta plugin to support the new Ticaga 2.0.0 API, I rewrote the API to simplify the progress if we release a version 3 of the API. All you'd need to do is change the .env value from v2 to v3.
As-well as supporting the new API, I've also done the following improvements to the Blesta Plugin:
Download from: https://github.com/ticaga/ticaga_blesta/tree/stable
The WHMCS add-on is in development by WHMCSolution.com for us and will hopefully be available before the new year.
The next thing's I want to get done is the Piping into Ticaga, a ClientExec Snapin extension and more features.
I am so sorry to say this, but I'd seriously reconsider the project name.
Your brand name is actually slang in Italian ("ma chi ti caga!", for example), Portuguese (verbo "cagar", English for "to shit") and Spanish ("me cago en la leche", among others)...
Toyota all over again
Thanks for the lols
Keep the branding.
Blimey haha thanks for letting me know maybe have to have a different name eventually in Europe 🤭
We've released a WHMCS Addon Module for Ticaga:
https://github.com/ticaga/ticaga-whmcs
Documentation: https://docs.ticaga.com/books/whmcs
You could improve your WHMCS integration by using the ability to override support functionality using a support module rather than replacing files in the WHMCS root.
modules/support/ticketsystemname
After doing this under WHMCS general settings -> support, you can select to override the WHMCS built-in system with your own.
The way you have it setup right now if you update WHMCS, you'll also need to re-upload the Ticaga integration.
Expensive as "self hosted app"
Oh that’s neat to know, I’ll have to look into that, it sounds like that would make life easier if we did it that way.
How come? I do appreciate your feedback.
If i pay 4 bucks, i get license version X i can use forever?
What happens if you go out of business and lets say ALL of your domains etc dont exist? Will the software still work fine?
Im thinking of using this for family lol, anything from fixing a bike to doing something else...
It's a leased license so 4 bucks per month, just to clarify.
As Rcy026 explained, the leased prices are monthly, however the Owned licenses are yours and ever expire, however the Support and Updates are renewable. They're separate packages to make it easier for people who don't want to pay for both.
It calls home for licensing purposes but we won't go out of business, I've spent too much money and time into Ticaga Ltd
but if the worst comes and I get killed, our source is on Github with my team who can make it public.
Ticaga 2.1.0 has now been released to the public.
You can now install our 30 day trial and use Ticaga 2.1.0 for your new help-desk. https://ticaga.com/latest.ziphttps://ticaga.com/latest.zip to get started.
For the installation guide visit: https://docs.ticaga.com/books/installation
Any problems or questions please don't hesitate to contact us on our help-desk: https://support.ticaga.com/ or via community-support
Change log: https://feedback.ticaga.com/updates/ticaga-2-1-0-has-been-released
Ticaga 2.2.0 has now been released to the public.
You can now install our 30 day trial and use Ticaga 2.2.0 for your new help-desk.
Download https://ticaga.com/latest.zip or run one command in the installation documentation to get started straight away.
Change log: https://feedback.ticaga.com/updates/ticaga-2-2-0-has-been-released
Documentation: https://docs.ticaga.com/
Install Docs: https://docs.ticaga.com/books/installation/page/installing-ticaga
Any problems or questions please don't hesitate to contact us on our help-desk: https://support.ticaga.com/ of the community-support channel.
Why should we choose this product over ServiceNow?
You wouldn’t, that’s a totally different beast. I would also consider other enterprise products over service now.
What am I looking at?
To be honest that’s the first time I’ve heard about them.
Sorry mate I need to update the demo to 2.2.0, I must have broken that, https://installer.ticaga.com is the latest at the moment that’s just what I’ve been developing on.
ServiceNow is the most famous IT help desk platform, used by 85% of Fortune 500 companies.
If you are unaware of existing products in the market, you obviously haven’t studied the solution space sufficiently.
Very for point, I’ve only dealt with the hosting market but I understand your feedback.