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Proton removed a cluster of accounts after CERT request

"With Proton, your data belongs to you, not tech companies, governments, or hackers"

The "privacy company" Proton just removed a cluster of accounts after being notified by CERT.
https://x.com/ProtonPrivacy/status/1965701997304103394
"We were alerted by a CERT that certain accounts were being misused by hackers in violation of Proton’s Terms of Service. This led to a cluster of accounts being disabled.

Our team is now reviewing these cases individually to determine if any can be restored."

Comments

  • Proton has become dogshit. You can by no means take what they claim to stand for at face value anymore (if you ever did, which is very questionable).

    https://discuss.privacyguides.net/t/proton-deletes-account-of-a-journalist-doing-responsible-disclosure-to-the-south-korean-government/30920

    People also forget about Swiss surveillance laws, due to which all non-SMTPS emails sent through Proton are automatically in the hands of their government, but sure the mailbox may be encrypted at rest.

  • Well they had a great marketing team.

  • skorousskorous Member
    edited September 2025

    @EndlessGravity said: People also forget about Swiss surveillance laws, due to which all non-SMTPS emails sent through Proton are automatically in the hands of their government, but sure the mailbox may be encrypted at rest.

    To be fair, if you subscribe to a mail service offering encryption but then don't use it, whose fault is that?

  • Response from Proton.

    Hi everyone,

    No, Proton did not knowingly block journalists’ email accounts. Our support for journalists and those working in the public interest has been demonstrated time and again through actions, not just words.

    In this case, we were alerted by a CERT that certain accounts were being misused by hackers in violation of Proton’s Terms of Service. This led to a cluster of accounts being disabled.

    Because of our zero-access architecture, we cannot see the content of accounts and therefore cannot always know when anti-abuse measures may inadvertently affect legitimate activism.

    Our team has reviewed these cases individually to determine if any can be restored. We have now reinstated 2 accounts, but there are other accounts we cannot reinstate due to clear ToS violations.

    Regarding Phrack’s claim on contacting our legal team 8 times: this is not true. We have only received two emails to our legal team inbox, last one on Sep 6 with a 48-hour deadline. This is unrealistic for a company the size of Proton, especially since the message was sent to our legal team inbox on a Saturday, rather than through the proper customer support channels.

    The situation has unfortunately been blown out of proportion without giving us a fair chance to respond to the initial outreach.

    Thank you for your understanding,
    The Proton Team

  • @skorous said:

    @EndlessGravity said: People also forget about Swiss surveillance laws, due to which all non-SMTPS emails sent through Proton are automatically in the hands of their government, but sure the mailbox may be encrypted at rest.

    To be fair, if you subscribe to a mail service offering encryption but then don't use it, whose fault is that?

    Touché. I only pointed this out because it makes all the Switzerland marketing look misleading. Switzerland is presented as some kind of safe haven by them which it really is not. Even with SMTPS, plenty of metadata is available in real-time to draw conclusions.

    Unrelated: A while ago, I signed up for a service using my Proton email address. After hitting a rate limit, I just made another account with an alias email address. Proton quickly detected this, informed me it is against their ToS and will lead to account termination if sustained.

    This was the point everything I have ever seen in Proton has fallen apart all at once.

  • @EndlessGravity said: Unrelated: A while ago, I signed up for a service using my Proton email address. After hitting a rate limit, I just made another account with an alias email address. Proton quickly detected this, informed me it is against their ToS and will lead to account termination if sustained.

    But that's a pretty normal use of aliases..?

    Thanked by 1ServerBachelor
  • Proton isn't a safe place now.

    Thanked by 1tux
  • We need a proton refugee thread now.

    Thanked by 1COLBYLICIOUS
  • layer7layer7 Member, Host Rep, LIR

    Hi,

    i am sorry, but if CERT knows that "[email protected]" is used by hackers ( because this address was published by the encrypters ) then how exactly is proton violating their advertisement?

    I mean its not like they are giving any data in such a scenario, so they stay to their word.


    Whats for me much more interesting is the question why they disable services and AFTER that, they are actually starting to review the cases.

    Has CERT any real legal power in switzerland? So that proton has to obey after they have been "alerted"? Does not sound like a court order to me. So why do they shut down services just like that?

    And even worst... shutting them down just to re enable some after their review...

    For me thats showing a lack of reliability of the service ( which is worst enough anyway ) and not a violation of their own advertisement where the data belong to the account owner.

  • ascicodeascicode Member
    edited September 2025

    A host has users around the world. Mostly the rights to handle an issue comming from courts where the issue was exposed.
    Some rights are handled by EU courts or american or whatever and have an agreement with swiss government.

  • How does Proton review the cases to see if all or some of the accounts indeed violated their TOS or not, considering the mailboxes are encrypted?

  • @barbaros said:
    How does Proton review the cases to see if all or some of the accounts indeed violated their TOS or not, considering the mailboxes are encrypted?

    The same way they could tell I was signing up to a service twice using an alias on my Proton account (this was hours apart): they collect and analyze more data than people think and than they should.

    Alternatively, they may have rolled a dice and lied about investigating anything.

    Give it another year and Proton will probably intercept emails on request. They will tell people "oh we grew too big so we became subject to law xyz". They are not someone to be trusted, the CryptoAG vibes are too strong.

  • jsgjsg Member, Resident Benchmarker
    edited September 2025

    My view: Anyone who blindly trusted their promises (marketing) was an idiot in the first place. That is not to say that they didn't mean well and probably even to some degree did what they promised; I think they actually are one of the better mailbox providers.

    I'm having a free mailbox from them since years and was and am happy with it. Not too much spam (from them), it works reliably and fine - and again, it's free.

    BUT I never considered them/my mailbox there as somehow more safe and trustworthy than any other, nor btw. did or do I trust their "zero access policy/architecture". Maybe, just maybe and even then only to a limited degree I'd expect them to be largely trustworthy if I had a paid account, which btw. aren't exactly cheap.

    TL;DR IMO there was and is too much hype about their "safety" and now there is too much hype about them bending to CERT or whoever.

    Thanked by 3EndlessGravity zed tux
  • hello any no-CERT email provider $7/yr?

    Thanked by 1concept
  • @tsusu said:
    hello any no-CERT email provider $7/yr?

    China, ru, Iran. Plenty.

  • tsusutsusu Member
    edited September 2025

    There was a follow-up from Proton on Reddit:

    There's some misinformation floating around that I think is worth a post to clarify.

    Proton generally only suspends accounts if 1) forced to do so by a Swiss govt order 2) we are sure beyond a reasonable doubt the user breached Protons Terms of Service (ToS) or 3) we detect that the user has been compromised.

    Contrary to what some people think, Proton generally only suspends a single service and not all services. For example, let's say you decide to start sending spam in violation of Proton ToS, Proton Mail may be suspended, but Proton Pass will continue to work. There are of course exceptions to this (for example, if an attacker is hitting your account or has already gotten in, we'll lock the whole thing down until you get in touch with us).

    In general, account suspensions due to (1) and (2) are extremely rare, with (3) being slightly more common. (2) typically happens with newly created accounts with are used for spamming or registering large number of accounts at third party services (such as Instagram, etc). The odds of an account you have been using for a while suddenly being suspended is virtually zero, and even then, we have a 24/7 team you can contact to appeal.

    For ToS violations, it is irrelevant who reports the violation to us, if the violation is verified beyond a reasonable doubt, Proton will suspend the account. Proton data is encrypted, but we use OSINT techniques, our datasets of dark web chatter, information shared with us by other tech companies, and various other methods to do verification.

    From time to time, there are claims that Proton is suspending accounts improperly. Our policy is not to comment publicly on specific cases, but there is usually more to the story than meets the eye, and the anonymous posters on the internet generally don't disclose the full story. Such claims should therefore not be taken as fact, as the facts themselves are usually wrong.

    To give an illustrative example, recently it was claimed that Proton was blocking the account of journalists. However, these were not "journalists" in the traditional sense, but hacktivists who were involved in a number of hacking incidents, which is a violation of Proton's ToS, and therefore subject to suspension of all accounts. In this case, I made the decision to exceptionally restore two accounts because hacktivism cases are not always black and white. However, Proton's policy is that if you use some accounts for illegal purposes, you will also lose access to the accounts where you have not yet conducted illegal activities.

    Proton has no choice but to enforce ToS, because if activities which are illegal under Swiss law, or other activities which are technically not illegal but damaging to Proton (such as sending spam) where not forbidden, Proton would unfortunately become blocked by other email providers, hurting legitimate users.

    In enforcing our ToS, we show no favor or bias. It does not matter your ideology or which "side" you are on, Proton enforces the ToS uniformly.

    Proton's ToS can be found here: https://proton.me/legal/terms

    Proton's abuse appeal form can be found here: https://proton.me/support/appeal-abuse

    Abuse and ToS violations can be reported here (all reports are treated confidentially): https://proton.me/support/report-abuse

    Thank you for your understanding.

    Thanked by 2materz87 maverick
  • Hence why you don't use mail provider native domain for something you'd consider important. Have more control, use own domain for portability. Though some tld might have similar tos, no "hacktivism" but I reckon something like .ru or .ir or .cn wouldn't care.

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