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Summer Sale Ending – Residential VPS + New DC + Flash Sales & 75% Off VPS! (From €0.76/mo)

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Comments

  • rarecloudrarecloud Member, Patron Provider

    @John_Doe said:
    @rarecloud
    Just sharing my experience with rarecloud, maybe it'll help someone.

    I rented a VPS from them in Düsseldorf on august 1. That same month, had two days when the VPS went completely offline for a whole day each. Issue just fixed itself both times so didn't open tickets.

    But then on september 2 my VPS lost all external network access again (only VNC worked, nothing changed on my side, ufw and iptables all checked). Opened ticket (#GTU-751310) on september 3. Support said its a routing issue in their subnet and kept pushing to change IP. I asked directly how long the subnet would take to fix and if its even possible. Instead of an answer, they just started offering to migrate or recreate the VPS which I never asked for - while my questions about ETA or compensation were basically ignored.

    Right now, issue still isn't fixed, VPS is unusable, and Im taking losses. Honestly really disappointed with uptime and support, especially when direct questions just get brushed aside or answered off-topic. Hope this is just a rare case and nobody else runs into the same, but wanted to share how it went for me.

    Hello. The issue has been fixed earlier.
    Can you check again?

    Thanked by 1John_Doe
  • rarecloudrarecloud Member, Patron Provider

    @John_Doe said:
    @rarecloud
    Just sharing my experience with rarecloud, maybe it'll help someone.

    I rented a VPS from them in Düsseldorf on august 1. That same month, had two days when the VPS went completely offline for a whole day each. Issue just fixed itself both times so didn't open tickets.

    But then on september 2 my VPS lost all external network access again (only VNC worked, nothing changed on my side, ufw and iptables all checked). Opened ticket (#GTU-751310) on september 3. Support said its a routing issue in their subnet and kept pushing to change IP. I asked directly how long the subnet would take to fix and if its even possible. Instead of an answer, they just started offering to migrate or recreate the VPS which I never asked for - while my questions about ETA or compensation were basically ignored.

    Right now, issue still isn't fixed, VPS is unusable, and Im taking losses. Honestly really disappointed with uptime and support, especially when direct questions just get brushed aside or answered off-topic. Hope this is just a rare case and nobody else runs into the same, but wanted to share how it went for me.

    The routing issue has now been solved. Could you please check again and confirm that everything works fine?

    We sincerely apologize for what happened. Our Düsseldorf location is normally our most solid and reliable one, with no downtime for years, and we're continuously upgrading the infrastructure to keep it that way. We promise everything will be stable going forward.

    P.S.: I've also added 1 extra week to your next due date as compensation.

    Thanked by 1John_Doe
  • lopknerlopkner Member

    leaving feedback here
    positive in all shapes and forms
    didn't encounter unexpected reboots/shutdowns

    for price/spec its a great deal overall!

    proof

    root@QQQ:~# uptime
    18:13:11 up 140 days, 20:37, 0 user, load average: 0.75, 0.61, 0.41

    some containers:
    Status
    Running for 5 months
    Created 2025-04-10 20:XX:XX
    Start time 2025-04-19 00:XX:XX

  • rarecloudrarecloud Member, Patron Provider

    @lopkner said:
    leaving feedback here
    positive in all shapes and forms
    didn't encounter unexpected reboots/shutdowns

    for price/spec its a great deal overall!

    proof

    root@QQQ:~# uptime
    18:13:11 up 140 days, 20:37, 0 user, load average: 0.75, 0.61, 0.41

    some containers:
    Status
    Running for 5 months
    Created 2025-04-10 20:XX:XX
    Start time 2025-04-19 00:XX:XX

    @lopkner , we really appreciate your positive feedback and we are happy to have you as a customer. We do try our best to offer the best service possible and to keep the prices as low as we can. Thank you for the kind words

  • yjlmissyjlmiss Member

    @rarecloud said:

    @yjlmiss said:
    My Order Number is: 3251642804
    +1TB Bandwidth please

    @yjlmiss I have added your 1TB extra bandwidth.

    @rarecloud
    My Order Number is: 3251642804
    I would like to change my request. Instead of +1TB Bandwidth, I would prefer 512MB RAM. Could you please help me update it? Thank you!

  • rbmaxrbmax Member

    Invoice #10150
    Pls add +512MB RAM

  • rarecloudrarecloud Member, Patron Provider

    @rbmax said:
    Invoice #10150
    Pls add +512MB RAM

    @rbmax I have added your 512MB extra RAM , please perform a manual Power Off and Power On to allocate the added resources.

    Thanked by 1rbmax
  • John_DoeJohn_Doe Member

    @rarecloud said: Hello. The issue has been fixed earlier.

    Should’ve posted this earlier - the issue was actually fixed on sep 5 in the ticket, and I confirmed it there. VPS is back online and working fine. Support added +2 weeks as compensation, which I appreciate, though with a 2year prepaid term it feels more symbolic than real.

    Main frustration was the lack of clear answers: I asked three times for an ETA and never got a straight reply; only after the issue was resolved did the senior admin admit they didnt have that info. In general, communication with the senior admin was much more constructive.

    Anyway, its fixed now - thanks for sorting it out. Lets hope it stays that way.

    Thanked by 2rarecloud Starnberg
  • rarecloudrarecloud Member, Patron Provider

    @John_Doe said:

    @rarecloud said: Hello. The issue has been fixed earlier.

    Should’ve posted this earlier - the issue was actually fixed on sep 5 in the ticket, and I confirmed it there. VPS is back online and working fine. Support added +2 weeks as compensation, which I appreciate, though with a 2year prepaid term it feels more symbolic than real.

    Main frustration was the lack of clear answers: I asked three times for an ETA and never got a straight reply; only after the issue was resolved did the senior admin admit they didnt have that info. In general, communication with the senior admin was much more constructive.

    Anyway, its fixed now - thanks for sorting it out. Lets hope it stays that way.

    @John_Doe , we appreciate your honest feedback and we are doing ur best to offer the best possible service. Thank you

  • shuiershuier Member

    Invoice #V4V-6848

    +1 TB

    Thanked by 1rarecloud
  • rarecloudrarecloud Member, Patron Provider

    @shuier said:
    Invoice #V4V-6848

    +1 TB

    @shuier I cannot identify your invoice, please comment with your order #

  • tpolltpoll Member, Patron Provider

    GLWS <3

    Thanked by 1rarecloud
  • ShakespeareShakespeare Member
    edited September 2025

    。

  • wisepandawisepanda Member

    @rarecloud said:

    @CatBro282 said:
    I already had a bad experience with this provider. I wouldn't wish such downtime servers and support that answers tickets once a week on my enemy

    We understand your concerns — you’re right that in the past we had issues with both servers and response times. Since then, we’ve replaced the problematic hardware, expanded our infrastructure, and hired dedicated staff focused only on support.

    Things have improved a lot, and we keep evolving every day. We’d be happy to show you that the experience with us today is very different from what it was back then.

    Order a VPS (without paying it) and I will give you 1 month for free, just to play with it.
    If you like it and want to keep it, I will make you the best deal I can.

    If complaining can make a profit, I also need to find a reason.
    I've never used your service before, can I try it out?

  • skewer477skewer477 Member

    order number 9817873689
    +512MB RAM
    Thanks!!!

    Thanked by 1rarecloud
  • lowestlowest Member

    pm sent

    Thanked by 1rarecloud
  • shuiershuier Member

    @rarecloud said:

    @shuier said:
    Invoice #V4V-6848

    +1 TB

    @shuier I cannot identify your invoice, please comment with your order #

    Support ticket LWC-500153, you haven't responded to me for three days now.

    Thanked by 1rarecloud
  • redtonnyredtonny Member

    Hi. Order Number is 4992403467. Could you please double the bandwidth?

    Thanked by 1rarecloud
  • rarecloudrarecloud Member, Patron Provider

    @shuier said:
    Invoice #V4V-6848

    +1 TB

    @shuier said:

    @rarecloud said:

    @shuier said:
    Invoice #V4V-6848

    +1 TB

    @shuier I cannot identify your invoice, please comment with your order #

    Support ticket LWC-500153, you haven't responded to me for three days now.

    I have added you extra 1TB.
    Thank you for your order!

  • rarecloudrarecloud Member, Patron Provider

    @skewer477 said:
    order number 9817873689
    +512MB RAM
    Thanks!!!

    I have added the extra RAM. Please manually turn off and on your VPS from the panel.
    Thanks

  • rarecloudrarecloud Member, Patron Provider

    @lowest said:
    pm sent

    Replied. Thanks

  • rarecloudrarecloud Member, Patron Provider

    @redtonny said:
    Hi. Order Number is 4992403467. Could you please double the bandwidth?

    I have added extra 1TB bandwidth.
    Thanks

  • redtonnyredtonny Member

    @rarecloud said:

    @redtonny said:
    Hi. Order Number is 4992403467. Could you please double the bandwidth?

    I have added extra 1TB bandwidth.
    Thanks

    Thank you, but why just add 1TB instead of doubling?

    In the first message of thread it is written:

    ✅ Double Bandwidth – if your VPS is in Constanța, Romania

  • rarecloudrarecloud Member, Patron Provider

    @redtonny said:

    @rarecloud said:

    @redtonny said:
    Hi. Order Number is 4992403467. Could you please double the bandwidth?

    I have added extra 1TB bandwidth.
    Thanks

    Thank you, but why just add 1TB instead of doubling?

    In the first message of thread it is written:

    ✅ Double Bandwidth – if your VPS is in Constanța, Romania

    Yes, indeed, but your server is in Bucharest, Romania.

  • kingsaltyfishkingsaltyfish Member

    My Order Number is: 1303751306
    +1TB Bandwidth
    Thanks you.

  • WatsonWatson Member
    edited September 2025

    @rarecloud said:

    @Watson said:
    My Order Number is:2229328928
    +512MB RAM

    @Watson I have added your 512MB extra RAM , please perform a manual Power Off and Power On to allocate the added resources.

    I purchased this plan, and it should be 1GB RAM plus an additional 512MB. Why do I only have 1280MB?

  • btangbsbtangbs Member

    Order Number: 2020882869
    Product/Service: KVM Servers - Micro KVM
    Region: Constanta, RO - EU

    Order Number: 2535313190
    Product/Service: KVM Servers - Micro KVM
    Region: Phoenix, AZ - USA

    Please give a free VPS in Silicon Valley, CA - US. Thanks.

    BTW, I tried to buy 2 servers in one order, but failed. Your system doesn't allow buying 2 servers in 2 locations in one order.

  • btangbsbtangbs Member

    Order Number: 4080407067
    Product/Service: KVM Servers - Micro KVM
    Region: Dallas, TX - USA

    Order Number: 7831406656
    Product/Service: KVM Servers - Micro KVM
    Region: Timisoara, RO - EU

    Please give a free VPS in Eygelshoven, NL - EU. Thanks.

  • rarecloudrarecloud Member, Patron Provider

    Hello, this is an old thread, our newest thread is:
    https://lowendtalk.com/discussion/209657/autumn-sale-75-off-vps-in-7-datacenters-us-eu-coverage-new-services#latest

  • rarecloudrarecloud Member, Patron Provider

    @btangbs said:
    Order Number: 4080407067
    Product/Service: KVM Servers - Micro KVM
    Region: Dallas, TX - USA

    Order Number: 7831406656
    Product/Service: KVM Servers - Micro KVM
    Region: Timisoara, RO - EU

    Please give a free VPS in Eygelshoven, NL - EU. Thanks.

    @kingsaltyfish said:
    My Order Number is: 1303751306
    +1TB Bandwidth
    Thanks you.

    Please comment on our current thread:

    https://lowendtalk.com/discussion/209657/autumn-sale-75-off-vps-in-7-datacenters-us-eu-coverage-new-services#latest

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