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I think OVHcloud loseing the chinese customers that is unwise choice！
like the netcup and hetzner,they have a lot of chinese customers,
In fact, The chinese value customer often buy some RS and root sever storage server..The chinese customer has alot of needing for severs.
I was used the a few severs by netcups.I think the netcup support is good, even though the German lords have not 996（Only one day off a week） and 007（Open all day）,replay e-mail slowly...
In summary, I think OVH should be accept Chinese customers，you have a lot of deal with MJJ that chinese customers Nickname。
Comments
There's a reason for their policy. OVH used to accept Chinese customers a decade ago but stopped due to widespread issues like payment disputes and server abuse. It's an unfortunate case where the actions of a few ruined the opportunity for everyone else.
There is an old Chinese saying because the one ill tree to give up the forest is bad idea
Like what @i4P1 said, payment disputes and server abuse. It is unlikely that OVH will allow anyone from China to order anything from OVH due to those 2 being common. OVH already made the decision to refuse to accept Chinese users anymore
There's an old English saying "one bad apple spoils the barrel".
And just to reverse the spin on your saying: they don't want to "give up the forest" (risk all their customers having a worse experience) because of "one ill tree" (the problematic customers).
There is an ancient Chinese saying that goes, 'Once bitten by a snake for ten years, one fears the well rope.'. There is also an idiom in China, 'The bow in the cup reflects the snake's shadow'.
Its called fuck around and find out.
In fact, Hetzner is the same as OVH.
They have their reasons to stop Chinese. The tech team has been kept busy with the abuse ticket. They are very tired. MJJ LOL
Actually its a cultural issue.
In some countries, a lot of electronics are sold with a 30 day money back guarantee if you are unsatisfied, and you can buy open box items for cheaper.
That does not exist in my own country, simply because too many people in my country would abuse the shit out of that system.
As a small hosting provider myself, while 50% of my income is from USA, and about 80% would come from USA/Canada/Australia/UK, and about 5% comes from India and even less from China, however, our refund rate is the total opposite ( 50 % from India/China )
How would larger companies deal with this ? Set a different set of rules for people from different countries ? Set different prices based on region ? Might be called out for being racist..
It's also similar to auto loans/house loans I suppose, if you have great credit and lower risk, they give you great rates. If you have crappy credit, you get rejected for loans or get a huge interest rate for the risk that the banks take..
Too many work orders, complaints, they dispute every dollar or euro spent, it's understandable it's not worth OVH time.
There is an old Chinese saying "eating bland meals yet fretting over others who eat salty radish." — fussing over choices that aren’t yours.
Like me, a regular user, has been affected! I hate them.
ITT: We learn a bunch of old Chinese sayings
Out second most popular country (after the US) is... China.
I never knew OVH didn't allow Chinese customers, but our CN customers leave and ask for refunds more than US customers.
Maybe this is because many Chinese users use VPSes as proxies for censorship. Then if China blocks you (GFW AI, wow!) they ask for a refund. There could be other reasons, maybe it's cultural like @Hostlovin said.
OVH's approach reflects a strategic trade-off. Their logic is: they’d rather have a stable, albeit smaller, piece of the pie than risk grabbing a slice that might burn their fingers. For example, markets with low profit margins or complex regulatory hurdles—even if adding Chinese customers would boost their business volume. From a customer’s perspective, this can feel a bit cold or lacking in empathy, but from a business standpoint, it’s a sharp, pragmatic move. So, what you said makes sense, and they have their own considerations too. In the end, it’s all relative.
if i remember it right, wechat and alipay are non-refundable, all sales are final, no refund from these two payment gateway.
same as the credit card, in China, you just can't call your bank and claim a refund
just do not use Paypal, you'll have no dispute issue. don't know why they didn't do it
First of all, OVH does not provide servers in mainland China, so why should it support purchases from Chinese customers? The self-managed service has seen too many unreasonable requests and tickets, which is a post-sales nightmare. I believe OVH would be happy to welcome friendly Chinese users, provided they know what they are doing.
Theres also a quote in medical.
Prevention is better than treatment.
Despite the fact that OVH does not accept orders from Chinese customers, to my knowledge at least two thirds of Nodeseek or Hostloc users have active OVH accounts or products🤣 Not saying it's right or wrong, but such kind of restriction has already failed in the hard way.
More than hundreds of thousands of Chinese people have their own accounts and purchased ovh servers in IE and US regions, in fact, ovh knows that these people are Chinese, they just turn a blind eye.
We love types of customers from all over the world. We welcome the Chinese customers here at Oplink.net
Why not impose a cap on the total amount of refunds per country, such that any further claims exceeding this limit would no longer be processed?
because people would complain
Despite these restrictions, its pretty easy to bypass their checks.
Chinese customers are usually very cancerous in sense of spam, virus and illegal content. The less chinese on the node - the better yabs results.
Political reasons
Every matter can have dual aspects, depending on the perspective and the person observing it.
There are many MJJ in this circle who like to take advantage, but in fact most people still want a high-performance machine.
Due to China's network issues, these machines will also take on the role of a VPN, which Fourplex explained quite clearly.
OVH can't profitably serve China at its current pricing structure due to regulatory constraints:
Obtaining an ICP license would necessitate creating a separate, China-hosted version of their website due to non-compliance ("propaganda") on the primary.
Compliance with the Personal Information Protection Law (PIPL) requires all personal data to be processed within mainland China or face fees/fines.
EU’s NIS2 Directive imposes stricter requirements than standard KYC for cross-border data transfers between commercial entities.
Thus, OVH would need to establish a fully registered business entity within China.
Operations would be subject to local telco regulations, including adherence to GFoC, VPN restrictions, etc.
So, OVH would be prohibited from offering the services that Chinese customers would purposefully be purchasing them for, and those customers would pay a premium for the privilege.