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Are you satisfied with the service provided by Letbox? I am very dissatisfied.
xiaogejiuzu
Member
in Reviews
On Black Friday 2024, Letbox offered a service in Singapore that included 5TB of data per month for only $11.95 per year. That's pretty good. But you know what? In the past, I've used VPNs, and my service was suspended because I was told I was using too much data. Since then, I've rarely used Letbox. But recently, my speed has been throttled to less than 7Mbps. When I asked why, I was told I had too many connections. But you know what? In the past 10 days, I've only used 30.2GB of data, both ways combined. What does that mean? There's no way my 5TB of data is going to be depleted.
Comments
Did you try contacting their support ?
When reading is hard.
I've used letbox for years without issues. At one point, I got my HDD use rate limited, but I was reading and serving over 15TB/mo off those disks on a $10 VPS.
They're owned by @SmartHost now.
Letbox was actually my first storage vm.
What part of "had too many connections" was ambiguous? If it was too much data, you'd have been told "using too much data".
Is it against the terms of service for a public VPN? If so, that could be what they're referring to.
I got my account banned by a commercial VPN provider for using "too many connections", which is different to "too much bandwidth" because all the connections were idle. I wouldn't have minded if they'd only throttled my connections, but instead they nuked my account and broke a load of stuff in the process 🤦♀️
it means time to look for new provider.
Let me fix that for you: "Smart"Host.
It isn’t exactly smart to advertise that you intend to keep money transferred by mistake, especially when it is illegal in Delaware, where SmartHost is registered.
source: https://letbox.com/page/tos
When there are no clear terms or AUP regarding connections, and with the illegal terms in mind, it would be fair to initiate a chargeback in this case.
Name and shame
I miss @colofossing sarah
Honestly just have patience and work with their support. Key900 has always been great to work with,maybe it's somethin else you didn't know was running on your server etc.
It's not a secret. The provider was SurfShark, but I made ~30 simultaneous [but idle] connections from data center IPs and their abuse system nuked my account.
Apparently most providers have a set limit to he number of connections, whereas SurfShark doesn't but they can ban you if they think you're abusing their service.
Hmm that sucks
Transferred by mistake? They fucking forgot to cancel a subscription, it wasn't an unlawful transaction, no errors were made. This is no different than any other service one explicitly subscribes to and needs to cancel before a deadline or be charged without refund.
If you cancel in the providers shop/panel and the payment isn’t removed from PayPal, you can easily pay several months by mistake. By law, this is your money, not the provider’s.
Looks like majority of this thread is not even relevant to us. ;-)
We are working thru issue with OP, this is a support matter, and they have a ticket open with us.
Our TOS is original, and scheduled for a overhaul/replacement with the entire LetBox site being rebranded sometime this year. If a client overpays extra service periods past cancellation, of course we would refund it, we are fair/honest folks here. ;-)
~ LETBOX
How many connections is too many?
asking for a friend who owns a seedbox of a shitton of totally legal linux isos and he has an unlimited connections set on qbittorrent because he likes to get a higher ratio because it makes him feel better
I think that if your friend hit a rate limit, it would be more likely to be the read limit on the HDD storage than the network.
When I hosted an apt mirror on there, I had an insane number of incoming nginx connections without any issues, but I hit a rate limit on the HDD storage.
They're talking about the number of VPN tunnels they use (# of openvpn/wireguard instances)
You should be fine
But they told them to stop the subscriptions. This isn't a technical error, it's user error.