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"DeluxHost Suspended My VPS Months Early – Data Lost, Partial Refund Only"
- Hello everyone,
- I want to share my recent experience with DeluxHost.net so other users can be aware.
- I purchased a VPS from them for €9 annually (Black Friday offer). My plan was to use it mainly for backups. However, the VPS was suspended before the contract end date — without me ever using it for anything that could violate their TOS.
- Initially, they told me the suspension was due to a "Terms of Service violation", but never gave specific details. Later, they said it was part of a migration from Frankfurt to Amsterdam and that several warning emails were sent (I did not see them).
- The main issues:
- Service suspended months before expiration (contract was supposed to run until May 2025).
- All data deleted without possibility of recovery.
- Contradictory explanations: first "TOS violation", then "migration warnings".
- Only partial refund offered (€4.50 for 6 months).
- While they did offer to refund the unused time, the early suspension and total data loss — especially without a clear, consistent explanation — make me hesitant to trust them again.
- I’m posting this so others can be aware and double-check communications with their providers during migrations.
- Screenshots and proof attached.*
I want to share my recent experience with DeluxHost.net so other users can be aware.
I purchased a VPS from them for €9 annually (Black Friday offer). My plan was to use it exclusively for legitimate backups of my phone repair forum — nothing that could violate their TOS or copyright laws.
However, the VPS was suspended months before the contract end date (May 2025) without any clear reason.
Initially, support claimed the suspension was due to a "Terms of Service violation", but never provided any proof or specific details.
Later, they changed their explanation and said it was related to a migration from Frankfurt to Amsterdam, and that several warning emails had been sent (which I never saw).
Main issues:
Service suspended months before expiration.
All data deleted without any recovery option.
Contradictory explanations: first “TOS violation,” then “migration warnings.”
No concrete evidence of any TOS breach.
Only partial refund offered (€4.50 for 6 months).
While they did offer to refund the unused time, the early suspension and total data loss — especially without a clear, consistent explanation — make me hesitant to trust them again.
I’m posting this so others can be aware and double-check communications with their providers during migrations.
Also, I initially raised this issue in a thread on the DeluxHost offer page here: DeluxHost “VPS STANDARD – OFF-1” disappeared early (May 2025), where others could also see that the service vanished without warning.
Comments
@DeluxHost
popcorns
LowEndComplaints
Queue length: you
It's odd they'd refund if it was tos violation. Smells funny. Still, they made you whole with refund. Anyway can't hurt to have this here in case it turns out to be a pattern or something I guess.
Thanks for your comment, I really appreciate it.
Exactly — I never violated their Terms of Service, and I never received any clear message about such violations. The only messages I got were about renewal, even when the VPS was already suspended.
It does feel suspicious that they claim a TOS violation but still
I agree, it’s good to have this documented here in case others experience the same.
Guess you mean: contract was supposed to run until May 2026?
Thanks for your question!
Actually, the contract was supposed to run from November 4th, 2024, until November 4th, 2025 (one full year).
However, the “Next Due Date” shown was May 1st, 2025, which is less than the full year I paid for.
So the service was suspended even before May 2025, cutting my paid time short.
Hope that clears it up!
I don't get it, if you bought VPS from November 4th, 2024 then you see the next due date is May 1st, 2025 why didn't you ask them in that period ?
Thanks for your question!
Actually, the contract was supposed to run from November 4th, 2024, until November 4th, 2025 (one full year).
However, the “Next Due Date” shown was May 1st, 2025, which is less than the full year I paid for.
Moreover, the service was suspended even before May 2025, cutting my paid time short.
I have attached images as proof showing the registration date, next due date, and suspension details.
Hope that clears it up!
You sound really sus tbh.
If I had to take a wild guess, you know exactly what you did for the service to get "terminated". And that's why you didn't initially open a ticket when your service got terminated.
I've followed this discussion and you haven't answered the question "why haven't you contacted them sooner?". Not even once.
Also in your comment history I see you're looking for port 25 open. In your comments and explanations about deluxhost service, you act like you're just a simple clueless user, but I don't think such users would want port 25 open.
But who am I to judge, I might be wrong.
Thanks for your input. I understand why you might be skeptical.
To clarify: I did not violate any terms or use the service improperly. If there had been an issue, I would have expected clear communication from the provider, which I never received.
Regarding why I didn’t contact them sooner — I was trying to gather all the information and verify the situation before opening a ticket. Once I realized the severity, I did open a ticket and have been seeking resolution.
About port 25 — yes, I was looking for it because I manage servers and services that sometimes require that port, but that has no relation to this issue or any supposed violation.
I appreciate your perspective, and I’m just sharing my honest experience here.
How many llamas did you email before they deleted you? Was it lots? I like llamas.
Registration date: Nov 4, 2024
Billing cycle: Annually
Next due date: May 1st, 2025
In which universe annually means every 6 months ? 🤔
Except...it's not your experience - it's the experience ChatGPT/Gemini/etc generated for you.
I have a hard time giving any sort of credibility to AI generated waffle like this, which has a habit of making mention of things that never actually happened.
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You already have posted it to another thread, but you also opened a new thread to present your case.
So, server was terminated at 1st or near early May. You realized that server is offline 3 months later. You opened a ticket 3 months later asking for a refund and/or restore of the data.
And yet, you claim that a $9 yearly dirty cheap vps was carrying your very valuable website and their backups, you lost important data, you are suffering of significant problems and all that stuff vps contained was very critical, yet you did not have backups offsite and it took you to realized 3 whole months!
Or, better, let your infrastructure rely on a single $0.80/m vps as a backup orchestrator! Really?
You as customer lost your credibility in LET either claiming about the critical staff to a service in this price range without, or lying about how critical was the staff in a extremely dirty cheap vps...
And you claim that you were trying 3 whole months to... gather information about what happened! C'mon...
We like and buy dirty cheap services here in LET. We know that it maybe disappear next day, or perform like we were in the '00s, or having not at all customer service, or the host will get bankrupt before even the summer comes.
It is dirty cheap and will be good for as long as we can use it. After all, at ~$0.80 per month, even alone the ipv4 address is costing more in the market. Blah blah like "I paid for what advertised and did not receive it" is BS, because it is like buying from a random guy waiting the bus a valuable clock for $10 bucks as "bargain" and then, when got home, realizing that it stopped working just after sweat from arm got into the case! And yelling, "but but but the guy told me it was legit".
TL;DR
If you have critical data, do not host them on a $0.80/m vps. Or, if you do, keep backups. Offsite. On other companies. Constantly. And monitor infrastructure. And do setup alerts if something goes wrong. And when original service face issues, carry on and just move it to the next provider.
It is indeed useful to have this here, I saw somewhere another client claiming that they did terminate the service without notice, I thing in one of their offer threads. But OP seem really fishy here with his claims...
@sucre13 also, why do we read all this again?
You successfully hijacked their sales thread instead of trying to resolve the matter over the support ticket system, and now again... another thread about the same?
JFCI my dude realized 3 months later he can get back his 9$ and it's on a crusade.
After crusade in sales topic, for many many many messages. Like what do you expect provider to do? Find you your magic important files you didn't need for 3 months in some 6 months old backup [no one has those] for 4$?
Only thing that could make this interesting is finding first WHMCS e-mail showing
Next Duedate in November 2025 which would mean it was manually adjusted later by staff as cover up for something else - aka like "we forgot to migrate you, you don't use it, let's change it manually to 6 months and maybe no one will notice"(-:
Also personal fuck you for using ChatGPT or whatever shit you are using and turning 3 line messages into paragraphs of the same messages.
I don't know what there is to be fishy about, host admitted in the screenshots and the other thread it happened. This is useful just as a note.
Granted we're going to try to make more of this on both sides because we enjoy the nonsense but attacking either the op or @DeluxHost over this is just monkeys flinging shit.
I highly doubt its a worse experience than @EthernetServers. Word on the street is they're one of the shittiest providers in the industry
OP started to bombing LET (on two threads, one offer and his one that opened here) with claims about the termination. He did it THREE MONTHS after the issue happened, contacting via LET only (at least at the beginning) to ask for a refund. He did not open any ticket till today to the host.
Although (as I mentioned) it seem to be something wrong about the provider here, it is also wrong from client. If you face an outage, you will AT FIRST contact your provider, and immediately if yo claim that this is a critical service!
Not after three months. Even more, when you claim that you did have... big losses, big issues, that it was a very critical vps that holds all of your infrastructure and backing up!!!
Usually, those terminations occur after violating TOS (DDoS, hosting illegal content etc.). Hosting company offered refund AFTER opening ticket (aka today) and this is also suspicious, because in a violation of TOS, usually, you get a termination without refund.
But, on the other hand, what client will expect premium service in a price range of less than 0.80$ with even a whole ipv4?
I see a problematic action from hosting company here and they should explain why did they terminate a vps at the half of the billing period. But, on the other hand, I dont like clients come and whining about a... critical service with generous specs that costs 3/4 of a dollar per month, that was sooo critical they discovered the termination 3 months after...
Well it's probably safe to assume his millions in losses is exaggerated, welcome to the internet. In any case if you want to go on and on about it, the only thing fishy I see is the host saying tos violation then offering partial refund. At this point your word count is higher than the ops, let it go.
Hello,
We are genuinely sorry about this situation because we never like to see a customer dissatisfied. For us, it is a defeat not only on a professional level but also on a personal one. We care deeply about what we do and believe we offer a good product, so knowing that someone had a negative experience is truly disappointing.
The service in question was part of our Black Friday 2024 offer hosted in Frankfurt. In May 2025, we began migrating these services to Amsterdam, sending email notifications with specific dates and deadlines. This email clearly stated that if the migration was not completed within the given timeframe, the service would be closed and all data permanently deleted.
In the days immediately before the deletion, we also carried out preventive suspensions on some of our nodes to avoid transferring users whose activities had made our Frankfurt servers extremely slow and difficult to manage. There were many such cases at the time, involving heavy CPU and bandwidth abuse. If a customer believed that their suspension was a mistake, all they needed to do was open a ticket, and we would have responded promptly and clarified the matter. Now, after several months, it is no longer possible to determine every detail with absolute certainty.
It should also be noted that, regardless of the reason for the suspension, if the service was not migrated within the communicated deadlines, the data would have been deleted at the closure date.
The customer also mentioned that we “changed our version” of events. To clarify, in one of my earlier replies i simply tried to imagine what might have happened, since at that point no ticket had been opened and I did not have the full technical details in front of me. It was never a change of version, but an attempt to help understand the situation.
Regarding the refund, we have always been honest and willing to help, because customer satisfaction is the most important thing for us. It is not the first time we have refunded customers even when there were Terms of Service violations, as long as these were not serious cases such as DDoS or illegal activities. In this case, even though we followed the communicated procedure, we still offered a partial refund for the unused period simply because we want to maintain a good relationship with those who trust us.
Throughout our journey, we have made mistakes, and not a few. We have always acknowledged them, worked on them, and come out stronger. In recent months, we have grown, improved the way we work, and we hope to continue along this path.
Before closing, we want to say one more thing. Since March, with this type of offer, we have served thousands of customers. We are 101% certain that no one can truthfully say their service was suspended or terminated without any reason and before its actual expiry date. We care deeply about what we do, and we truly believe we offer a valuable service regardless of the price a customer pays. Whether it is €2 or €2000, for us every customer matters equally.
In this case, we do not believe it was our mistake, but this does not change the fact that we are sorry for what happened. Our door remains open, and if in the future there is an opportunity to restore the relationship, we will be the first to make it happen.
If not, I wish you good luck and hope you can really find a better hosting than us, hoping that one day you can change your mind.
What makes me angry is that you mention that I violated your terms and conditions without being true in the support ticket and that was the cause of my suspension.
Why do you say this?
And why do you say this in this particular thread?