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Home › Providers › Outages
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Uptimerobot issues

N_E_ON_E_O Member
in Outages

Hi,
Is anyone noticing issues with Uptimerobot?
Apparently their Heartbeat Handler is down over 24h but see no communication from their team.
I also was not able to login recently.
https://status.uptimerobot.com/793092315

Comments

  • yoursunnyyoursunny Member, IPv6 Advocate

    Deadpool soon.
    Chargeback yesterday.

  • MumblyMumbly Member
    edited August 2025

    @N_E_O said: Is anyone noticing issues with Uptimerobot?

    Yes. The stats page wasn't working recently.
    Right now, it shows 6 of my VPSes (UK, DE, and NL located) as down (ping check), even though they’re actually up.

  • N_E_ON_E_O Member

    OK, good to know I'm the only one.
    But I find it super strange.
    Their whole point is to be reliable so one can depend on them.
    But the fact that one of their systems is down over 24h and no communication was made baffles me.

  • MrRadicMrRadic Host Rep, Veteran

    We're building a free alternative.

  • networknetwork Member

    I got an email from them that my site went down about an hour ago but my site never went down according to other monitoring tools.

  • JabJabJabJab Member

    HetrixTools FTW.

    I've accidentally joined theirs Discord, they are aware and working it according to posts there by person named alex that has nice named & colorful role 'UptimeRobot' so I assume staff.

  • N_E_ON_E_O Member

    @network said:
    I got an email from them that my site went down about an hour ago but my site never went down according to other monitoring tools.

    Yeah, I also use a Self-hosted Uptime Kuma as a secondary monitoring and also says there are no issues.

    @MrRadic said:
    We're building a free alternative.

    That is cool!
    But there are a few other alternatives.
    If you can, focus on reliability and resilience. If people can trust your status is correct and dependable they might switch (even for a paid option)

    Thanked by 1MrRadic
  • silicomnetsilicomnet

    We received several false reports today. Few minutes ago starts to works fine again.

  • N_E_ON_E_O Member

    Yap, same here!
    Really wonder what could have happened.

  • budi1413budi1413 Member

    the robot need rest

    Thanked by 1yoursunny
  • N_E_ON_E_O Member

    @budi1413 said:
    the robot need rest

    Hahaha

    @JabJab said:
    HetrixTools FTW.

    Looking into Hetrix. Looks quite nice.
    Thanks for the tip.

  • JabJabJabJab Member
    edited August 2025

    [22:45]alex: So here's the info / root cause I promised before:

    Prolonged Monitoring of Inactive Accounts:
    Our system has continued to monitor user-configured endpoints, regardless of their age. This includes accounts set up over a decade ago, which may have long been abandoned by users. Some endpoints or IP addresses may no longer exist, yet they remain under active monitoring. We plan to address this soon by ceasing monitoring for endpoints that have been down for an extended period.

    Unannounced BGPs:
    Following the above point, some BGPs have been decommissioned or are no longer announced. This situation has led one of our hosting providers to perceive our activities as indiscriminate network scanning or an abuse of servers.

    Impact and Mitigation:
    Reduced Capacity in the EU Region:
    This issue has caused a significant reduction in our capacity, specifically a 45% decrease in the EU region. Although we are equipped to manage capacity fluctuations, this particular decrease was more severe than anticipated.

    Upcoming Changes:
    We are in the process of expanding our network by incorporating additional providers. This change will enhance capacity and improve redundancy across all regions, (North America, Europe, Asia, and Oceania). Expect an email from our team regarding these updates soon.

    So who banned them? Hetzner? :D

    Thanked by 3N_E_O Carlin0 loay
  • Carlin0Carlin0 Member

    Who checks the controllers ?

  • cochoncochon Member

    @network said:
    I got an email from them that my site went down about an hour ago but my site never went down according to other monitoring tools.

    I get false positives every couple of months or so, hard to say for sure it's not just them being more sensitive to a real micro outage, but I now treat them purely as a an extra set of eyes.

  • varwwwvarwww Member

    They were under a DDoS, they are active on their discord channel

  • cu_ollycu_olly Member

    Seems like they're still hosed. Getting notifications for several services that are reported down when they are most certainly up and problem-free.

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