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HOST-C Unilaterally Cancels Paid Services

135

Comments

  • allthemtingsallthemtings Member, Megathread Squad

    @host_c said:

    @emgh said: Can I pay $7 one-time to double storage and bandwidth on my 3TB plan I think it’s very resonable in-fact I insist

    double each moth till end of days I presume, right?

    Please transfer @emgh 3TB deal to myself thank you inadvance

    Thanked by 1emgh
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @allthemtings said: Please transfer @emgh 3TB deal to myself thank you inadvance

    Noted, altho he might have a say in this.....

    Thanked by 2allthemtings emgh
  • allthemtingsallthemtings Member, Megathread Squad

    @host_c said:

    @allthemtings said: Please transfer @emgh 3TB deal to myself thank you inadvance

    Noted, altho he might have a say in this.....

    Hello I am emgh and I approve this transfer

  • allthemtingsallthemtings Member, Megathread Squad

    @allthemtings said:

    @host_c said:

    @allthemtings said: Please transfer @emgh 3TB deal to myself thank you inadvance

    Noted, altho he might have a say in this.....

    Hello I am emgh and I approve this transfer

    Thanks @emgh appreciate it mate ❤️

    Thanked by 2emgh host_c
  • emghemgh Member, Megathread Squad

    @host_c said:

    @emgh said: Can I pay $7 one-time to double storage and bandwidth on my 3TB plan I think it’s very resonable in-fact I insist

    double each moth till end of days I presume, right?

    No, I can do without that. I’m not unresonable

    Thanked by 2barbaros host_c
  • emghemgh Member, Megathread Squad

    Ok @host_c you’re a very tough negotiator you win I’ll pay $30 one-time for the doubling

    Thanked by 1host_c
  • FAT32FAT32 Administrator, Deal Compiler Extraordinaire

    @emgh said:
    Ok @host_c you’re a very tough negotiator you win I’ll pay $30 one-time for the doubling

    Only for 1 month and after that refund $30 and the product will EOL in 2027

  • emghemgh Member, Megathread Squad

    @FAT32 said:

    @emgh said:
    Ok @host_c you’re a very tough negotiator you win I’ll pay $30 one-time for the doubling

    Only for 1 month and after that refund $30 and the product will EOL in 2027

    Tbf only makes the deal even better

    Thanked by 2host_c FAT32
  • DetruireDetruire Member
    edited August 2025

    @host_c said: I am starting to regret extending this to 2027 for the 5TB and 10TB deals. Should have sent out a notification with a 90 day time-frame to choose what to do and be gone with it, rather then giving ~1.5 years to choose what to do, this will not happen again.

    Yeah, the upgrade path isn't very appealing if you're just idling using your VM for cold storage, and don't need the extra RAM, boot disk, or CPU.

    Thanked by 1x1arch
  • CybrCybr Member

    @Detruire said:

    @host_c said: I am starting to regret extending this to 2027 for the 5TB and 10TB deals. Should have sent out a notification with a 90 day time-frame to choose what to do and be gone with it, rather then giving ~1.5 years to choose what to do, this will not happen again.

    Yeah, the upgrade path isn't very appealing if you're just idling using your VM for cold storage, and don't need the extra RAM, boot disk, or CPU.

    I'm seriously disappointed in Host-C for rewarding early adopters with price increases, especially considering new gen hardware is faster and more power efficient, reducing running costs.

    The whole reason I got a pioneer deal, even though that meant paying a premium while the server is left idle for the first 1-2 years (it's been idle for 16 months so far), was so that I would have a long-term backup server at a price point that I can comfortably keep forever (as long as Host-C exists) without worrying about budgeting for it no matter what happens in the future.

    If I knew there would be price increases, I wouldn't have taken the deal 16 months ago, since I've now paid a $90 premium for nothing. Keeping it long-term no longer makes sense, since it'll be far less appealing after the increase and I have to assume it'll increase again at some point in the future.

    I've got lifetime deals for backup storage with a few different companies now, which means even if I get hit by a car and am in a coma for years, renewal will not fail and my data will be retained.

    Thanked by 3default NJa64F Void
  • x1archx1arch Member
    edited August 2025

    Yeah, lifetime... https://lowendtalk.com/discussion/208202/do-you-own-backups-aws-deleted-my-10-year-account-and-all-data-without-warning :D

    If you don't need this server anymore, transfer to someone. Maybe I or someone from Let ready to pay for this server.

  • CybrCybr Member

    That's the reason I avoid tech giants for anything important. They're known for deleting accounts without warning, providing no reason, and you often can't even contact a human working at the company.

    As for lifetime deals, there's always a risk of catastrophic data loss, or the company going under, but if you choose a few different companies that you believe are likely to be around for the foreseeable future, and mirror all backups to them (in addition to your own self-hosted cold storage), the risk of losing your data should be extremely low. Much lower than non-lifetime services which rely on renewal payments being made in time.

  • x1archx1arch Member
    edited August 2025

    @Cybr said:

    That's the reason I avoid tech giants for anything important. They're known for deleting accounts without warning, providing no reason, and you often can't even contact a human working at the company.

    As for lifetime deals, there's always a risk of catastrophic data loss, or the company going under, but if you choose a few different companies that you believe are likely to be around for the foreseeable future, and mirror all backups to them (in addition to your own self-hosted cold storage), the risk of losing your data should be extremely low. Much lower than non-lifetime services which rely on renewal payments being made in time.

    With this strategy, you can not afraid lose your data, you have lifetime storage, your own, you can take amazon cold archive, for cheap store, and if one of them fault you still will be 3 copy of data, main computer, own backup at home or family house one in the Data Center. I believe you protected. You can sell your expensive host_c vps with the rest ;)

  • ralfralf Member

    @Cybr said:
    The whole reason I got a pioneer deal, even though that meant paying a premium while the server is left idle for the first 1-2 years (it's been idle for 16 months so far), was so that I would have a long-term backup server at a price point that I can comfortably keep forever (as long as Host-C exists) without worrying about budgeting for it no matter what happens in the future.

    If I knew there would be price increases, I wouldn't have taken the deal 16 months ago, since I've now paid a $90 premium for nothing. Keeping it long-term no longer makes sense, since it'll be far less appealing after the increase and I have to assume it'll increase again at some point in the future.

    I've lost track of the number of providers I've bought a server from because it was a good deal and I thought I'd find a use for it, idled it for a year, and then just as I'm about to use it been hit with a price increase and cancelled it.

    I'm now convinced that it's probably better to just buy stuff as and when you need it, and pay whatever the price is at that point. Another way of looking at it is that even a 10% discount isn't much more than 1 month free over the year. If you're going to idle something for months, it's probably not worth it.

  • @ralf said:

    @Cybr said:
    The whole reason I got a pioneer deal, even though that meant paying a premium while the server is left idle for the first 1-2 years (it's been idle for 16 months so far), was so that I would have a long-term backup server at a price point that I can comfortably keep forever (as long as Host-C exists) without worrying about budgeting for it no matter what happens in the future.

    If I knew there would be price increases, I wouldn't have taken the deal 16 months ago, since I've now paid a $90 premium for nothing. Keeping it long-term no longer makes sense, since it'll be far less appealing after the increase and I have to assume it'll increase again at some point in the future.

    I've lost track of the number of providers I've bought a server from because it was a good deal and I thought I'd find a use for it, idled it for a year, and then just as I'm about to use it been hit with a price increase and cancelled it.

    I'm now convinced that it's probably better to just buy stuff as and when you need it, and pay whatever the price is at that point. Another way of looking at it is that even a 10% discount isn't much more than 1 month free over the year. If you're going to idle something for months, it's probably not worth it.

    You are absolutely right, but then where will be the fun? Chasing the low-end offers is fun, even if one idles the server for a few years.

    Thanked by 2host_c fly056
  • jsgjsg Member, Resident Benchmarker
    edited August 2025

    @ziwiwiz said:

    @tentor said:
    I read your post twice and I don't understand what was cancelled?

    They cancel the cpu upgrade service

    this is new announcement.
    "We’re excited to announce an upgrade opportunity for your current Promo VPS Pioneer - Storage 5TB LES Edition (Xeon E5-V4) plan. As part of our continuous service improvement efforts and the upcoming phase-out of older hardware, we have drafted a transition plan to ensure you benefit from better performance and long-term platform stability."

    (emphasis mine)

    Complain there!

    @ziwiwiz said:

    @Noobj said:
    I read it multiple times. I still don't get it. You paid for the upgrade and they didn't upgrade your service?
    In any of the announcements it doesn't seem they backpedaled tho. Or I'm just too dumb to understand.

    host-c cannot honor the Scale Gen 1 one Tome Upgrades and cash back the $6, and revert my vps to old CPU (E5-V4)
    the Xeon E5-V4 line will be phased out by April 2027, if you want to continue using their services, you must upgrade to a 57USD service instead of a 45USD service.

    Bloody hell, those bastards at @host_c! How dare they making their own decisions and demanding a one-time fee for a very significant upgrade?! Worse even they take the liberty to not keep a whole node (E5v4) running for a single stubborn client!

    @ziwiwiz said:

    @JabJab said:
    So fucking confused. After reading comments even more confusing, but let say it was "CPU upgrade" that was 'cancelled' by offering to it everyone for free, right?

    You mean the CPU upgrade offered on 24/09/2024 and the final date for "free" CPU upgrade for clients is phased out by April 2027.
    almost 3 years, for 6$, one time, I am seeing this right?

    the $6 is one-time cpu upgrade, and the old service is 45$/year.
    old cpu will phased out by April 2027, If you want to continue using their services, you must upgrade to a 57USD services.

    That's clearly a crime-scene! I mean if at least they had an excuse like pretty much everything getting more expensive everywhere or electricity coats having risen very significantly ... nope, this clearly is a case of host_c thinking long and hard about how to terrorize a single customer named ziwiwiz!
    Frankly, I think you should call the firefighters or a psychiatrist! If I ever saw an emergency then this is one.

    @ziwiwiz said:
    HOST-C refunded the $6 I paid for the CPU upgrade, but the issue is deeper than just the refund.

    HALP! Yet another crime! @host_c refunded OP!!!

    After I upgraded my CPU, I expected that my service was already aligned with the newer hardware standards — meaning I would not be affected by the planned 2027 hardware phase-out.
    I fully understand that future upgrades may occur as part of continuous infrastructure improvements, and I’m generally okay with such changes when they’re handled transparently.

    What I cannot accept is that they unilaterally canceled a service I already paid for, simply to push me into a higher-priced plan. This breaks trust — the problem is not the upgrade itself, but how they chose to handle it.

    Uhm, quick question, how much did you have to pay to get your Scalable Gen 1 to Gen 2 upgrade?

    @ziwiwiz said:
    The announcement clearly stated the phase-out of E5-V4 hardware.
    My service was already running on a Xeon Gold CPU at that point,
    so I assumed — perhaps incorrectly — that I wouldn’t be affected.

    The fucking only reason you feel affected is that you assumed that you are free to jump around old, current, and future offers!

    Btw. I myself am thinking about suing host_c because that devil doesn't have any Pentium 3 nodes and such is limiting my freedom to have a VPS on a Pentium 3 from him!

    DM me your postal address so that I can send you a rubber duck to make sure that your emotional stress stays within bearable limits while crying us a river ;)

    Thanked by 1AlteredParadox
  • host_chost_c Patron Provider, Top Host, Megathread Squad
    edited August 2025

    Hi @Cybr,

    I have nothing against running Lifetime products—good for those who do—but I personally don't see the math working out for sustaining hardware long-term under that model.

    Since we started about two years ago, we've found that the average lifespan of a product is around three years, which is acceptable. However, anything beyond that becomes a challenge to keep running and properly maintained.

    For this reason, we don’t offer lifetime deals. Too much can change in just 3–5 years—performance expectations, infrastructure costs, hardware lifecycle, etc.

    If some customers assumed certain plans were "lifetime," I’m sorry to disappoint—but nothing lasts forever.

    Also, I have no intention of maintaining decades-old hardware. The current Xeon Scalable Gen 2s are approaching that threshold, but at least they still deliver decent performance. I won’t even start a debate on the E5-V4 series; they served us well, but it's time to move on before performance degrades and maintaining them becomes a support nightmare. Some may not understand our decision, and that’s fine. Most of the frustration seems to come from the few dollars required to upgrade—which is fair.

    The core issue is exactly what @ralf mentioned:

    "I'm now convinced that it's probably better to just buy stuff as and when you need it, and pay whatever the price is at that point. Another way of looking at it is that even a 10% discount isn't much more than 1 month free over the year. If you're going to idle something for months, it's probably not worth it."

    A lot of people—not just our customers—buy services they don’t actively use. When prices increase, updating all those idle resources becomes a chore, and understandably, people get frustrated. But if you’ve bought 30 VPSs and only use a handful, that’s not on the host—that’s on the buyer. Cancel what you don’t need and move on.

    No hosting provider will keep old hardware in production just to satisfy customers who overbought. Whether it’s 1, 12, or 24 extra instances—it’s unrealistic. ( if some do, Respect )

    That said, I’m actually pleased with how this transition has turned out. It taught us an important lesson: be extremely specific in future communications.

    But this will have its consequences—our next E5-V4 phase-out will have a 90-day notice, not 1.5 years. Honestly, 1.5 years? What was I thinking? 😄

    One final note: since we offer high IOPS on these low-cost plans, we’ll be splitting them into two storage tiers soon: ( and this is due to the amount of abuse some do )

    Basic – RAID 60

    Performance – RAID 10

    More details coming later this month.

    We will not alter the specs of any existing products already sold. However, all future sales will be split between these two categories accordingly.

    EDIT:

    We wish to get $$ of customers while providing the best thing We can do at that price point.

    We cannot do that with devices that fail to deliver, end of story.

  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @jsg said: Btw. I myself am thinking about suing host_c because that devil doesn't have any Pentium 3 nodes and such is limiting my freedom to have a VPS on a Pentium 3 from him!

    To avoid another law suit, we are eager to provide Pentium 3 services anytime to anyone :D

    Also, I have stated on our Chit Chat, that, if you have no use for the service, open a tiket and we will refund the remaining value.

    If the value is above 5 USD it makes sense to process it, if it is below that, then fees will just eat it and a credit cash back is the way to go in that case.

    Thanked by 3jsg plumberg Void
  • fmxmfmxm Member

    @host_c said:
    Hi @Cybr,

    I have nothing against running Lifetime products—good for those who do—but I personally don't see the math working out for sustaining hardware long-term under that model.

    Since we started about two years ago, we've found that the average lifespan of a product is around three years, which is acceptable. However, anything beyond that becomes a challenge to keep running and properly maintained.

    For this reason, we don’t offer lifetime deals. Too much can change in just 3–5 years—performance expectations, infrastructure costs, hardware lifecycle, etc.

    If some customers assumed certain plans were "lifetime," I’m sorry to disappoint—but nothing lasts forever.

    Also, I have no intention of maintaining decades-old hardware. The current Xeon Scalable Gen 2s are approaching that threshold, but at least they still deliver decent performance. I won’t even start a debate on the E5-V4 series; they served us well, but it's time to move on before performance degrades and maintaining them becomes a support nightmare. Some may not understand our decision, and that’s fine. Most of the frustration seems to come from the few dollars required to upgrade—which is fair.

    The core issue is exactly what @ralf mentioned:

    "I'm now convinced that it's probably better to just buy stuff as and when you need it, and pay whatever the price is at that point. Another way of looking at it is that even a 10% discount isn't much more than 1 month free over the year. If you're going to idle something for months, it's probably not worth it."

    A lot of people—not just our customers—buy services they don’t actively use. When prices increase, updating all those idle resources becomes a chore, and understandably, people get frustrated. But if you’ve bought 30 VPSs and only use a handful, that’s not on the host—that’s on the buyer. Cancel what you don’t need and move on.

    No hosting provider will keep old hardware in production just to satisfy customers who overbought. Whether it’s 1, 12, or 24 extra instances—it’s unrealistic. ( if some do, Respect )

    That said, I’m actually pleased with how this transition has turned out. It taught us an important lesson: be extremely specific in future communications.

    But this will have its consequences—our next E5-V4 phase-out will have a 90-day notice, not 1.5 years. Honestly, 1.5 years? What was I thinking? 😄

    One final note: since we offer high IOPS on these low-cost plans, we’ll be splitting them into two storage tiers soon: ( and this is due to the amount of abuse some do )

    Basic – RAID 60

    Performance – RAID 10

    More details coming later this month.

    We will not alter the specs of any existing products already sold. However, all future sales will be split between these two categories accordingly.

    EDIT:

    We wish to get $$ of customers while providing the best thing We can do at that price point.

    We cannot do that with devices that fail to deliver, end of story.

    Why do Romanian servers always come with huge storage?

    Thanked by 1host_c
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @fmxm said: Why do Romanian servers always come with huge storage?

    I will use a QUOTE here of others:

    "We like big Disks"

    And because, HOST-C mission is storage. I do not speak for other RO-Hosts, but this is what we do, it is what defines our business concept.

  • jsgjsg Member, Resident Benchmarker
    edited August 2025

    @host_c said:

    @jsg said: Btw. I myself am thinking about suing host_c because that devil doesn't have any Pentium 3 nodes and such is limiting my freedom to have a VPS on a Pentium 3 from him!

    To avoid another law suit, we are eager to provide Pentium 3 services anytime to anyone :D

    Also, I have stated on our Chit Chat, that, if you have no use for the service, open a tiket and we will refund the remaining value.

    If the value is above 5 USD it makes sense to process it, if it is below that, then fees will just eat it and a credit cash back is the way to go in that case.

    Thanks but I'm not so easy to trick into your evil schemes. So let me tell you that of bloody course I also demand to be able to switch to a 486DX (not SX, no tricks!) based VPS at any time I please as well as to an SGI Irix running OS/2 W3 or W4! And don't you try funny tricks on me, I expect those VPS to have at least 16 MB memory!

    If you don't comply I'll ask for a refund and once I got it, I'll immediately create a thread about host_c mercilessly and brutally refunding me!!!

  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @jsg said:

    @host_c said:

    @jsg said: Btw. I myself am thinking about suing host_c because that devil doesn't have any Pentium 3 nodes and such is limiting my freedom to have a VPS on a Pentium 3 from him!

    To avoid another law suit, we are eager to provide Pentium 3 services anytime to anyone :D

    Also, I have stated on our Chit Chat, that, if you have no use for the service, open a tiket and we will refund the remaining value.

    If the value is above 5 USD it makes sense to process it, if it is below that, then fees will just eat it and a credit cash back is the way to go in that case.

    Thanks but I'm not so easy to trick into your evil schemes. So let me tell you that of bloody course I also demand to be able to switch to a 486DX (not SX, no tricks!) based VPS at any time I please as well as to an SGI Irix running OS/2 W3 or W4! And don't you try funny tricks on me, I expect those VPS to have at least 16 MB memory!

    If you don't comply I'll ask for a refund and once I got it, I'll immediately create a thread about host_c mercilessly refunding me!!!

    shit 486, we have DX, but on 386,

    As a bonus it does have the 387 Math/Co CPU

  • allthemtingsallthemtings Member, Megathread Squad

    @host_c said:

    @jsg said: Btw. I myself am thinking about suing host_c because that devil doesn't have any Pentium 3 nodes and such is limiting my freedom to have a VPS on a Pentium 3 from him!

    To avoid another law suit, we are eager to provide Pentium 3 services anytime to anyone :D

    Also, I have stated on our Chit Chat, that, if you have no use for the service, open a tiket and we will refund the remaining value.

    If the value is above 5 USD it makes sense to process it, if it is below that, then fees will just eat it and a credit cash back is the way to go in that case.

    another law suit? did i miss this chapter?

    Thanked by 3host_c sillycat Decicus
  • jsgjsg Member, Resident Benchmarker
    edited August 2025

    @host_c said:

    @jsg said:

    @host_c said:

    @jsg said: Btw. I myself am thinking about suing host_c because that devil doesn't have any Pentium 3 nodes and such is limiting my freedom to have a VPS on a Pentium 3 from him!

    To avoid another law suit, we are eager to provide Pentium 3 services anytime to anyone :D

    Also, I have stated on our Chit Chat, that, if you have no use for the service, open a tiket and we will refund the remaining value.

    If the value is above 5 USD it makes sense to process it, if it is below that, then fees will just eat it and a credit cash back is the way to go in that case.

    Thanks but I'm not so easy to trick into your evil schemes. So let me tell you that of bloody course I also demand to be able to switch to a 486DX (not SX, no tricks!) based VPS at any time I please as well as to an SGI Irix running OS/2 W3 or W4! And don't you try funny tricks on me, I expect those VPS to have at least 16 MB memory!

    If you don't comply I'll ask for a refund and once I got it, I'll immediately create a thread about host_c mercilessly refunding me!!!

    shit 486, we have DX, but on 386,

    As a bonus it does have the 387 Math/Co CPU

    And what about the SGI Irix with OS/2?
    As for the 386DX I accept that because (a) it's a really fassst one (33 MHz!), and (b) the 387 FP coprocessor. But does it have min. 16 MB memory?
    I still don't trust you, you evil merciless refunder! *g

  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @jsg

    This gave ma an idea, let me see if we find something older then a G5 from HP, tho I doubt we can virtualise a 32 bit CPU. ( remember it worked in VMWARE 4 ) not sure about proxmox.

    I might revive an old style server for some that wish to have something really old. ( or just migrate abusers there :D :) )

    Thanked by 1jsg
  • jsgjsg Member, Resident Benchmarker

    *grin

  • @host_c said:
    @jsg

    This gave ma an idea, let me see if we find something older then a G5 from HP, tho I doubt we can virtualise a 32 bit CPU. ( remember it worked in VMWARE 4 ) not sure about proxmox.

    I might revive an old style server for some that wish to have something really old. ( or just migrate abusers there :D :) )

    Give them a dedi 386dx.

  • jsgjsg Member, Resident Benchmarker

    @fly056 said:

    @host_c said:
    @jsg

    This gave ma an idea, let me see if we find something older then a G5 from HP, tho I doubt we can virtualise a 32 bit CPU. ( remember it worked in VMWARE 4 ) not sure about proxmox.

    I might revive an old style server for some that wish to have something really old. ( or just migrate abusers there :D :) )

    Give them a dedi 386dx.

    NOOOO! That would be an even worse crime than giving refunds to unhappy customers!

  • @jsg said:

    @fly056 said:

    @host_c said:
    @jsg

    This gave ma an idea, let me see if we find something older then a G5 from HP, tho I doubt we can virtualise a 32 bit CPU. ( remember it worked in VMWARE 4 ) not sure about proxmox.

    I might revive an old style server for some that wish to have something really old. ( or just migrate abusers there :D :) )

    Give them a dedi 386dx.

    NOOOO! That would be an even worse crime than giving refunds to unhappy customers!

    It's just a bit of generosity from @host_c.

    Thanked by 1host_c
  • jsgjsg Member, Resident Benchmarker
    edited August 2025

    @fly056 said:

    @jsg said:

    @fly056 said:

    @host_c said:
    @jsg

    This gave ma an idea, let me see if we find something older then a G5 from HP, tho I doubt we can virtualise a 32 bit CPU. ( remember it worked in VMWARE 4 ) not sure about proxmox.

    I might revive an old style server for some that wish to have something really old. ( or just migrate abusers there :D :) )

    Give them a dedi 386dx.

    NOOOO! That would be an even worse crime than giving refunds to unhappy customers!

    It's just a bit of generosity from @host_c.

    You didn't fully read this thread I presume. Otherwise you'd know that wokiwizi (or whatever OP calls him/her/them/ze-self) was angry about @host_c (the evil, merciless, brutal provider) refunding him/her/them/ze/it!

    I'm afraid that what you call "just a bit of generosity" from host_c would be way more than some woke snowflakes can take! And we don't want to ignite a revolution, do we!

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