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Give me back my 3min of time
It's a fucking pile of word salad but I kinda understand where he's getting at,
24/09/2024:
We are pleased to inform you that customers with Xeon V4 CPUs (E5-2680/2690) now have the opportunity to upgrade their VPS CPU with a one-time payment of $6.
The proposed upgrade is to the Xeon Gold 6148 (2.4 GHz).
Key differences between the Xeon V4 and Xeon Gold include:
Depending on your workload, these enhancements will lead to a smoother, higher-performing experience.
If you feel this upgrade is right for you, please open a ticket with the subject 'CPU Upgrade,' and we’ll process your request.
This offer is in limited quantity, so if you need it, hurry up!
09/07/2025:
Dear Valued Customer,
We’re excited to announce an upgrade opportunity for your current Promo VPS Pioneer - Storage 5TB LES Edition (Xeon E5-V4) plan. As part of our continuous service improvement efforts and the upcoming phase-out of older hardware, we have drafted a transition plan to ensure you benefit from better performance and long-term platform stability.
🔁 Your Current Plan:
Promo VPS Pioneer - Storage 5TB LES Edition (Xeon E5-V4)
🚀 New Plan: SkyCluster XNova - Storage 5TB - G2
🆕 Flexible Resource Management
Our Scale Gen 2 plans also introduce a powerful new feature:
You can upgrade or downgrade your VPS specifications directly from the user panel — instantly and without needing to open a support ticket.
This functionality is not available on the legacy V4 platform.
📆 Important Notice: E5-V4 Phase-Out
As we are phasing out the Xeon E5-V4 line by April 2027, this upgrade path has been created to ensure a smooth transition to a more modern and powerful infrastructure without disrupting your service.
🎁 Special Offer – Upgrade by August 31st, 2025
If you upgrade your service by 31 August 2025, you’ll receive:
Upgrade pricing will be calculated based on the remaining value (in days) of your current plan, plus the bonus credit, minus the value of the new plan. The result is what you’ll pay for the transition — fair, transparent, and prorated.
You are only paying for the upgraded resources for the remaining period of your original billing term, adjusted fairly based on what you’ve already paid.
After the upgrade, your next billing term will reflect the new plan price:
The upgrade is seamless and no data will be lost.
To take advantage of this offer, simply open a support ticket with the subject “Upgrade to SkyCluster XNova - Storage 5TB G2” and we’ll handle the rest.
We appreciate your continued trust in our services and look forward to bringing you even more value and performance.
tl;dr (now with emotes + brain nourishment™ for the attention deficit):
a. Host-C: the equivalent (comes with a slight bump in RAM and NVMe storage) for your plan is now $16/qtr,$57/yr from $12/qtr,$45/yr
b. OP: xeon gold != E5, i should be fine right? haha
Yo @host_c this is kinda cooked. I have several services, while I am fine
with eating the price hike on the 5TB plans, what's to say you wouldn't do this again in a few months, and or do so for the other plans under the guise of "old = bad, shiny new intelzz good" considering how you flip-flopped on the guy's upgrade.
I can offer 10$ for the server to compensate your loss
Yes, thank you — you explained it very clearly.
After I opened a ticket to ask about it, they downgraded my CPU.
Had I known that would happen, I wouldn’t have asked at all.
This is just a small complaint on my part.
Once the E5 nodes are fully phased out, I guess I’ll have to give up the service.
I had hoped I could keep it for a bit longer.
Just migrate to a different provider and don't sweat it. Sometimes it doesn't work out with your current provider.
Lesson learnt - abuse providers indiscretion
Yes I am saying it as a provider
can read
Thank you!
Maybe it will help someone.
Add the text from @jmgcaguicla message as subtitles for better experience
Another tl;dr interpretation:
Great minds think alike
"stop trying using ai"
but also I asked AI to make sense of the original post because i was confused as fuck.
"Looking at this confusing post, the poster is upset about what they perceive as a bait-and-switch situation with their VPS hosting provider HOST-C. Here's what actually happened:
The Core Issue
The poster paid $6 in September 2024 for a CPU upgrade from Xeon V4 to Xeon Gold. However, HOST-C is now trying to:
Refund the $6 upgrade fee
Downgrade their CPU back to the older Xeon E5-V4 processor
Increase the overall service price from $45 to $57
Why This Happened
HOST-C appears to have made conflicting decisions:
They sold CPU upgrades in 2024
During May 2025 maintenance, they actually upgraded customers to even better processors (Xeon Gold 6248)
Now they're saying they can't honor the original paid upgrades and want to revert everything
What the Poster is Really Mad About
Broken promise: They paid for an upgrade that the company now wants to undo
Service degradation: After experiencing better performance, they're being told they'll get downgraded
Price increase: The overall service cost is going up despite the downgrade
Poor communication: The timeline and reasoning from HOST-C seems inconsistent and confusing
The poster feels betrayed because they paid for a service improvement, temporarily received an even better upgrade, and are now being told they'll get less than what they originally paid for while paying more money overall."
yeah just find another provider. you will get your service paid till the end anyway.
All the posts in this thread are confusing...
If a provider wants to raise prices, they require the customer to upgrade the new hardware and phase out the previous plan.
you should not have cancelled the services unilaterally.
it should have been bilaterally
shame on you @host_c
IDK what op is trying to say anyways
I was in similar situation upgraded cpu for one time fee > get email about discontinuation > open a ticket to @host_c about what will happen with me
they offered me a refund of upgrade fee ( equivalent discount applied to the new invoice that will be created for upgrade ) if I chose to upgrade but from the reply I dont think scale 1 nodes are being discontinued and remain at same price @host_c am I correct ?
" the Xeon E5-V4 line will be phased out by April 2027. and they provide a 57 USD new service to install of 45 USD service. "
As a general Reply to this:
That specific service is a service from LES Forum, Pioneer LES Edition, most probably it is specified in the name of the product.
There were 2 variants on the 5 TB deal in 2023, one for LET and one for LES. I my infinite wisdom, I did name both the same, and after a few moths we put the LET / LES name in corresponding versions ( we identified them via the promo codes used )
Name Changes after the upgrade if chosen by the customer:
LET Old Pioneers to Pioneer XNova - Storage 5TB - G2 ( LET deals will retain the Pioneer naming ) - 55 USD /Year
LES OLD Pioneers to SkyCluster XNova - Storage 5TB - G2 - 57 USD / Year
ALL 10 TB Nimitz Deals to Nimitz CVN-68 - Storage 10TB - G2 - 120 USD / Year
We did Offer a one time 6 USD upgrade to Scale Gen 1 - True.
Of all services active at that moment a few customers decided to upgrade, then most opened tickets as they performed same or poorly compared to some higher-end E5-V4. We ended the Scale Gen 1 a few moths back and until figuring out what to do with those that payed the 1 Time 6 USD upgrade we did move them to Scale 2 Nodes for the time being.
This year when we took the decision of ending the E5-V4 platform we sent out the corresponding E-mail for some of the E5-V4 services, we started with the the 5TB and 10TB deals from 2023. We also stated that we will completely end the E5-V4 line for these services on April 2027.
Other type of services on E5-V4 will be ended even this year, but more on that later.
Also, with this upgrade we split the two 5TB deals with different naming to end the confusion on why one has 18TB BW and why one has more. - see above.
What I did not take into consideration, were the few 6USD Upgrades on the 5TB and 10TB deals of 2023, forgot about them as of the total ~350 deals ~30 to 40 did the one time 6 USD Upgrade, that is on me; true.
So to treat these exceptions, we will and did cash back the 6 USD payed by the customers, not the most elegant thing to do, but hey, had no other options, no one lost anything, customer enjoyed the service upgrade from E5-V4 to Scale 1 then to Scale 2 for a few moths then got back the 6 USD with the option to either upgrade to the new versions or stay on the E5-V4 until April 2027.
We did have customers that we could not come to an agreement, I do not know if this is the case with @ziwiwiz.
There were some rare cases when we could not get to a common understanding and took the decision to end the relation ship with the customer, not the first and probably not the last. These ended up in cash backs on remaining contract or setting the service to expire at bill end.
I wish to be very clear in the following, we will end the E5-V4 line period, also, there are services that will be ended by this year end, if they still have time on the contract, customer can opt for cash-back, credit or upgrade path.
I am starting to regret extending this to 2027 for the 5TB and 10TB deals. Should have sent out a notification with a 90 day time-frame to choose what to do and be gone with it, rather then giving ~1.5 years to choose what to do, this will not happen again.
I wrote that rather relying on forum info that can be wrongly understood/translated, before taking a decision, open a ticket, as there we can discuss on specifics.
Also, there are a few dozen E5-V4 services running on Scale Gen 2, why? well, the shit automation we use provisioned them there, so they will be moved back to the corresponding E5-V4 Node. ( and yes, I am really looking into changing MG for something alse if their V4 module does the same shit or has the same bugs or new ones ).
"Assuming things" will always give you disappointment, so , if unsure, open a ticket, ask, think before you reply, if you did not understand, ask again ( that is what we do if we do not understand the question ) and act after.
@ziwiwiz
Let me clarify a few key points so others reading this have the full picture.
You’re absolutely right: back in late 2024, we offered a one-time $6 upgrade to our Scale Gen 1 platform (Xeon Gold 6148 or other), intended as a performance uplift for those on older E5-V4 nodes. This was advertised as an optional upgrade—not a forced change.
You opted in, paid the $6, and received the CPU upgrade as expected. All good so far.
Transition from Scale Gen 1 to Gen 2 (2025)
In 2025, we began phasing out E5-V4 and Scale Gen 1 nodes. As part of this, your VPS was upgraded again (at no cost) to Scale Gen 2 hardware—Xeon Gold 6248 or other. This wasn’t a downgrade, nor did it change your original billing or specs. On the contrary, you got a newer CPU for free.
The confusion arose when we later reviewed our platform structure and recognized that some promo services (like the 5TB/10TB storage deal) weren’t intended to be hosted on Gen 2 nodes but on Gen 1 plus these needed to be upgraded to the new versions shortly.
To maintain fairness across the platform, we decided to standardize services back to their designated tiers—which for your plan means E5-V4. Yes, we refunded the $6 upgrade fee since the Scale Gen 1 line was discontinued.
You received the upgraded service (twice, in fact) for several months and were given the option to be fully refunded on the upgrade payed. We didn’t take your money and leave you with nothing.
You were offered a newer plan (based on Gen 2 nodes) with additional RAM and/or NVMe for $57/year, this is not a forced change, but an optional migration.
Fact that we Unilaterally ended our collaboration, means we did not come to an agreement on aspects, it happens i see no harm done.
In light of this case and similar feedback we've received via tickets, we’ve decided to discontinue one-time upgrade offers moving forward. They were well-intentioned, but ultimately introduced too much confusion and created mismatched expectations.
I had anticipated that some confusion might arise at some point, especially with the mix of legacy plans and upgrade options. It’s clear now that we need to simplify and clarify things moving forward, and that’s exactly what we’re going to do.
HOST-C
So True, not all of us click, hence we have options and variety.
I remember loosing some of you from around here and OGF that would have enjoyed having on-board, it is what it is, sometimes it works, sometime it does not.
@host_c from what you just said I will recieve a 6 usd refund in form of credits automatically and will be moved to E5 until I choose to upgrade (deadline is in 2027 ) this is tldr for anyone who got that upgrade and does not want to read
Yes, you will receive the 6 USD back and be migrated to a E5-V4 node if you choose not to upgrade.
You can Either wait till we get to your service or open a ticket and we will process that faster, as you wish.
@host_c what's the upgrade fee to have 7$/year deals?
Can I pay $7 one-time to double storage and bandwidth on my 3TB plan I think it’s very resonable in-fact I insist
Edit: double post, blame Vanilla
Skill issue
Phew, my super-duper $3.69 VPeeAss is on Xeon Gold, so it is staying with me until forever
double each moth till end of days I presume, right?