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HOST-C Unilaterally Cancels Paid Services
Just wanted to share a very disappointing experience I had with HOST-C, which I believe others should be aware of.
Earlier this year, I purchased a Promo VPS plan from them:
Promo VPS Pioneer - Storage 5TB and upgrade to Xeon Gold
For reference, here’s the original upgrade announcement sent by HOST-C on 24/09/2024:
“We are pleased to inform you that customers with Xeon V4 CPUs now have the opportunity to upgrade… for a one-time payment of $6.
The proposed upgrade is to the Xeon Gold 6148 (2.4 GHz)… AVX512, DL Boost, double memory bandwidth…
If you feel this upgrade is right for you, please open a ticket with the subject ‘CPU Upgrade,’ and we’ll process your request.”
This was advertised as a Xeon Gold upgrade to their Gen 1 Scalable nodes. I received an invoice reflecting the upgrade and paid $6. This is one-time CPU upgrade.
This is a prior maintenance notice they sent on May 16, 2025:
“Phase 2: Customers on Xeon Scalable Gen 1 nodes will receive both security patches and a CPU upgrade.”
My server cpu upgrade to Xeon Gold 6248 after the maintenance.
Currently Host-c cannot honor the Scale Gen 1 one Tome Upgrades and cash back the $6, and revert my server to old CPU (E5-V4)
the Xeon E5-V4 line will be phased out by April 2027. and they provide a 57 USD new service to install of 45 USD service.
I used to like HOST-C for their pricing, but this kind of bait-and-switch practice is unacceptable. If you're considering their services, be aware that they may unilaterally change or revoke your service — even if you already paid.
I had previously upgraded my CPU, but HOST-C canceled the CPU upgrade due to phasing out the old plans and increasing the prices.
Comments
I read your post twice and I don't understand what was cancelled?
I am actually not sure what is missing here?
@host_c any thoughts on this?
They cancel the cpu upgrade service
this is new announcement.
"We’re excited to announce an upgrade opportunity for your current Promo VPS Pioneer - Storage 5TB LES Edition (Xeon E5-V4) plan. As part of our continuous service improvement efforts and the upcoming phase-out of older hardware, we have drafted a transition plan to ensure you benefit from better performance and long-term platform stability."
I read it multiple times. I still don't get it. You paid for the upgrade and they didn't upgrade your service?
In any of the announcements it doesn't seem they backpedaled tho. Or I'm just too dumb to understand.
You paid to get the upgrade before others. They didn’t revert you back to the old CPU. Deal with it.
host-c cannot honor the Scale Gen 1 one Tome Upgrades and cash back the $6, and revert my vps to old CPU (E5-V4)
the Xeon E5-V4 line will be phased out by April 2027, if you want to continue using their services, you must upgrade to a 57USD service instead of a 45USD service.
So fucking confused. After reading comments even more confusing, but let say it was "CPU upgrade" that was 'cancelled' by offering to it everyone for free, right?
You mean the CPU upgrade offered on
24/09/2024and the final date for "free" CPU upgrade for clients isphased out by April 2027.almost 3 years, for 6$, one time, I am seeing this right?
WTF IS SERIVE?!
CAN YOU EVEN SPELL BASIC WORDS?
Service?
Server?
This seems to be the most logical conclusion. But I still don't get the "Cancels paid services" part.
Like what has been cancelled?
I'm still confused but I guess that's ok since I only clicked looking for drama.
You're gonna get swarmed though, prepare your butthole!
the $6 is one-time cpu upgrade, and the old service is 45$/year.
old cpu will phased out by April 2027, If you want to continue using their services, you must upgrade to a 57USD services.
I think he means he bought the vps for $45 yearly, then paid another $6 to upgrade the cpu. Not sure if the CPU has been upgraded?
To continue using the new Service, the annual vps renewal will be $57?
I think he bought the VPs for $45 yearly and later paid $6 one-time for CPU upgrade, but host-c didn’t upgrade and refunded the $6. And now they issued a notice saying servers with old CPUs will be discontinued by 2027, and customers have an option to get an equivalent server with a newer CPU, but that will cost $57/yr.
He's saying the existing service will end on April 2027, and to continue, he needs to upgrade the CPU. But if he upgrades the CPU, the monthly cost will increase, so he feels forcing the CPU upgrade is just a bait and switch to get people on the more expensive plan. But then, he also complains about host-C cancelling the CPU upgrade because he thinks they're trying to get people off the service altogether. So, he's complaining either way.
Not sure why all the fuss. There are other hosters with $1.6/TB.
My dude, describe shit that people will understand it.
He bought a Xeon E5-v4 yearly for 45$ (around 24/09/2024)
Then he paid 6$ one time fee for upgrade to Xeon Gen 1 and paid that.
In May host_c announced that Gen 1 people gonna get CPU upgrades and patches(?)
Now @host_c announced phasing out of E5-v4 series and only way to go is Xeon Gen 2 with 57$ per year.
host_c don't want to payback 6$ and downgrade this guy to E5-v4. [almost a year later?!]
host_c don't want to move him to Gen 2 for 45$ per year (rather than new 57$ per year).
He mad that he paid 6$ for upgrade only to see his service getting phased out in 2027 as
Xeon E5while he paid forGold Gen 1(?).I assume?
09/2024: E5-V4 -> Gold 6148, I paid $6 to upgrade the cpu.
05/2025: Gold 6148 -> Gold 6248, after maintenance the cpu upgrade.
07/2025: Gold 6248 -> E5-V4, Host-c announce the Xeon E5-V4 line will be phased out by April 2027, they refunded the $6 and cancel the cpu upgrade service.
I guess the good news is he's got like 8 months to find a new provider. I would probably be annoyed too but at least there's a ton of notice.
edit: lol a year + 8 months oops
OP is likely referring to how they've been upgraded from Xeon E5-V4 to Xeon Scalable Gen 1 for a $6 fee - but then was upgraded to Xeon Gold 6248. It appears that they are unhappy with the latter.
I'm pretty sure Xeon Gold 6248 is part of scalable gen 2 so that's a good performance uplift.
Otherwise, OP is addressing Host-C's frequent upgrade pattern, and I do see their point but I don't understand why you'd complain about more perfromance.
HOST-C refunded the $6 I paid for the CPU upgrade, but the issue is deeper than just the refund.
After I upgraded my CPU, I expected that my service was already aligned with the newer hardware standards — meaning I would not be affected by the planned 2027 hardware phase-out.
I fully understand that future upgrades may occur as part of continuous infrastructure improvements, and I’m generally okay with such changes when they’re handled transparently.
What I cannot accept is that they unilaterally canceled a service I already paid for, simply to push me into a higher-priced plan. This breaks trust — the problem is not the upgrade itself, but how they chose to handle it.
This thread is awesome due to people trying to translate and understand what an MJJ says.
This makes much more sense. Should have started with that.
Yeah, this is kinda fucked up. I don't understand the downgrade and refund, at all.[1]
I could understand phasing out and not allowing you to buy next year with E5 "upgraded" to Gen 1 as your service is based on E5 (even after one time CPU fee).
Wanted to say "good thing that was announced in advance and you have almost a year to figure shit out", but as you also get CPU downgrade this makes no sense
[1] until you were approached and asked for permission and accepted the terms.
Phasing out old services pricing/generations is nothing out of ordinary and happens everywhere. Problem is if that thing is happening without any notice. You can still use your service for whole billing period and just don't renew it. World changes, prices changes. You have one year contract you re-sign (or not) every year. If you can opt-out, provider can also opt-out. This is how contracts works :-D
Bro, I’d suggest using a better AI to simplify and sum up what you’re trying to say first, then do the translation. Right now it’s a bit unclear.
Was this ever offered and explicitly told you or you "assumed"?
We love the drama!!
He somewhat had a right to assume, because this is a VPS, not a dedicated server. Normally providers don't phase out a VPS, because a VPS can simply be migrated to a somewhat similar hardware, or squeezed into some better server to obtain similar performance.
Tagging @host_c because provider might have some other points of view with regards to decisions made.
The announcement clearly stated the phase-out of E5-V4 hardware.
My service was already running on a Xeon Gold CPU at that point,
so I assumed — perhaps incorrectly — that I wouldn’t be affected.
So yes, maybe it was just my assumption.
🍿
But honestly reads like a fair-ish complain?
my brain fucking hurts