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Anything Netherlands.
I need to push an update to the site. Luxembourg VPN is now Switzerland, as BuyVM is our upstream for Vegas, Miami, New York and Luxembourg, with Lux having been migrated to Switzerland in the last 72hrs or so. As of now the IPs are still routing through Luxembourg, though. BuyVM is closing their Luxembourg location, hence the move.
good to know
Rubben’s whole comment history re. Incognet is pretty much just this low tier, minimal effort “criticism.” I don’t like to throw this word around lightly, but it borders on trolling.
So while you’re definitely doing the right thing by replying to him, it’s more for the benefit of others than anything that’ll actually change the way he feels about your business.
sadly now yes again. both vps and webhosting in netherlands.
Well, I thought we had a solution in place but it seems to be plagued by the same problems. Halfway through migrating users to the new setup, the same problems have shown their face.
Honestly, at this point, just migrate elsewhere and cancel if your NL services are important. I have no ETA on when this can all be fixed. We're using hardware provided to us by the datacenter, which the first setup was deemed faulty by them with a lot of unbalanced handling of traffic causing dropped packets and network instability. NIC, CPU and Motherboard replacements did nothing. Deployed new hardware, began migrating to it which seemed promising. Now the issue has presented itself again.
This was never an issue before, is not an issue in any of our other POPs. I have no idea when this will be fixed.
I'm just going to try to increase stock in the US and incentivize a move to our US locations where we actually own all the hardware outright (or will soon, as much of WA / PA is LTO) and operate just fine.
Should have just stayed in Worldstream and took the financial loss of keeping the lights on there, we would have just never increased stock or sold more NL VMs but we'd have at least saved our reputation and kept you online.
Hey man @MannDude, I really appreciate your work on the whole NL issue. Hope to see it running without problem eventually.
Me too. What was supposed to be a 2-3 day migration and planned service disruption event has been a month of issue after issue.
We've done migrations before, so this isn't anything new to us. We operate in 3 other locations, no issues. We've not sold a single Netherlands based VPS since the beginning of the year, so anything running in the new POP was running in the old POP. We knew there was going to be a migration from Worldstream so we never deployed any new VMs despite having some (very limited) capacity to do so. All hardware is very similar as it was before, just different Eypc models.
There are a couple more options available to us as a solution, but it's drastic and doesn't really reduce my stress load anymore than this does so we'll see.
Still working on it nonetheless.
Your reputation is still intact - at least you're providing regular updates.
Once you have your NL stuff sorted, I'll be a customer.
Likewise. I have one NL service and I'm not cancelling.
Ok fellas, I think things should be better now. Consulted with a new 3rd party who had more expertise in this area and I believe a fix is in.
i will stay in nl as well.
dont drop nl dude!
Nah, I may have been a bit too sleep deprived and a bit too stressed out when I mentioned that as a potential option... I was only about 60% serious... ( -_-)
@dvo is the hero. The issue is relatively unique and not something I want to fully go into just yet until a better fix is in, but he asked a very important question via PM and it turns out his hunch was correct.
Mind you, no stone was left unturned. Documentation was scoured. Outside eyes were brought into review the issue. Hardware was replaced. I picked the brain of some decade + long industry friends. No one really knew what the issue was or suggested what @dvo did.
I'll write a more detailed RFO in the coming days. Users will be all credited with a free month of service.
@dvo really saved our ass and I can't thank him enough, especially because I do recall I was a dick to him in the past or he to I, I don't recall specifically, but he didn't need to reach out to me but he did so anyway and in doing so lifted a large weight off my shoulders and for that I thank him a lot.
hails @dvo
The damn good community spirit .
really glad to see LET still being a community, huge thanks to @Dvo for helping out.
@Dvo WE LOVE YOU!!!
Now this is what LET should be about! :-)
Hi, if you have done the maintenance in NL, could you please have a look at ticket 0713W29H7?
@MannDude , I hope you've got some rest now after the mess with the migration.
Could you please have a loot at ticket #0622M55D9?
..
Will check shortly.
Reached out to helpdesk / support staff applicants the other day. Caught up on the order queue (A few failed auto provisions, either fixed, refunded or people contacted) and now been working on the domain stuff.
When can we again get .st domains from you or can we renew it ?
Apologies for the delay, will likely get to these today. Just trying to catch up on some other (slightly higher priority) things first. If these are mission critical issues (at a glance did not appear so) I will happily credit your accounts.
Soon. Like, within the next few days. I did temporarily reenable domains the other night but disabled it again shortly after as there are a few things I need to finalize from our side.
Just got my first .st domain. DNS management was pretty intuitive, and propagation was a non-issue. Looking forward to using it
Random question @MannDude :
Are all of your recent VPS offerings NVMe
I know that the current (non legacy) lineup is, but how about the plans I bought in 2024?
Also, I think you said somewhere on your site that the shared hosting is either SSD or NVMe. Which location (NL or KC) is which?
https://incognet.io/cloudlinux-shared
Everything is NVMe now. Netherlands used to be SSD (8 disk RAID-10) but after the migration, its all NVMe now. I'll update the text this weekend.
If your VPS uses Virtualizor its a legacy plan.
Got stock in all 4 locations at the moment, as of about 12 hours ago. (New Virtfusion plans)
Domains available again.
TICKETS is my priority this weekend. Playing catch up and updating documentation on our end for internal use to assist with onboarding help.
On mobile, so pardon my brevity.
Debian 13 template available now on all non-legacy plans.
Still catching up on tickets. Going from oldest to newest. If you've bumped yours, it gets reordered to the end of the list. Thanks for everyone's patience. We're almost caught up. 🙏
is there a looking glass for the new switzerland location? cant find it on the website
@MannDude looks like the prices for renewals for the st domains have increased ? Can we get the prev pricing back ?
Not a proper one. PM me and I'll send you a test IP. Right now there is still wonky routing until BuyVM fixes routing for their BGP customers. Routing goes through New York, USA no matter what. I think they're waiting on their Cogent transit to go live since it rides Hurricane Electric.... So if needing Switzerland for low latency to your locale, it's not a good choice right now sadly.
This should not have impacted existing domains. WHMCS is a horrible platform for domain names, so updating the pricing of domains only impacts new customers, not old ones. In any case, there was an (unannounced) increase on new domain sells since it's such a low profit margin item, but it should not have impacted existing customers. Feel free to PM me your email and I can review your account.
PM sent. Please have a look.