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MassiveGrid Downtimes
This discussion was created from comments split from: MassiveGrid Downtimes.
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I think I did something stupid by buying MassiveGrid VPS with a special offer. Over the past week, he has been shutting down every day for 1-2 hours. I have one more week to return the money. I just want to understand, is the problem with their poor performance continuing or am I doing something wrong with my server?
FWIW
DE cheap VPS: uptime 68 days
UK VDS: uptime 63 days
UK cheap VPS: uptime 63 days
That's massive downtime.
my misaka vps never been down since I got it.
$ uptime
01:41:39 up 1071 days, 6:20, 1 user, load average: 0.06, 0.14, 0.17
and yet you pay x10 price for that lol
We got the M word again
@MassiveGRID transparency goes a long way. Let us know what’s going on.
I once paid $15/month with advin servers for a vps with 64GB RAM, 12core 5950x cpu and some 400gb disk space. The vps got migrated several times (disk got corrupted along the way), and the cpu moved from a ryzen to a shitty E5 equivalent. In the end, Misaka is still cheaper because I didn't have to waste my time with any of that nonsense. I still keep the misaka vps but no more advin vps. It all depends on how much you value your time. You get what you paid for, that's all.
Racknerd VPS: 11:57:20 up 172 days
No downtime since getting it. Network and CPU perf aren't great but you get what you pay for, and they're not really bad either. What is MG doing :O
We have never used an E5 processor, but we did migrate to AMD EPYC Milan at the end. This is similar to Misaka's Gen3 lineup of servers. With the exception of our Japan location, pretty much all of our hardware is AMD EPYC Milan (2021) or above.
Given that you mention 5950X, this must have been a while ago (at least a few years). I deeply apologize for your experience back then, we were still a young company and dealing with a lot of growing pains. We've completely redone our infrastructure since then, and service is so much more better and more performant than it used to be. Our hardware, upstreams, and network infrastructure completely changed.
I'll give you $180 in account credit if you want to give us another shot, and potentially a cash refund for some of your prior invoices if you PM me your account email.
While I cannot change your previous experience, I really want to make it up to you in any way that I can. I guarantee that you'll have a much smoother experience. A large portion of our clients have never had a system outage in over a year, and I completely acknowledge that our service was not up to par back then.
The monthly cost of an IPv4 service is higher than what they offer. Just being online is a plus.
@artxs @advinservers 64GB RAM at $15/m where?
Possibly from an old promotion, it's not something we sell today.
I have one Racknerd VPS in the Netherlands. And I really like their stability. But their ip addresses are just terrible. I have problems using their ip addresses when using a VPN on many websites and many smartphone apps. I changed the ip address for $3, but it doesn't help. Contacting support with a request to provide a clean ip has no results. MassiveGrid has a good IP, but stability is very poor.
Advin is definitely one of the providers I would go back to.
My Miami, Osaka and my LA VPSs all through last year at different times were for the most part, very rock solid, outside some downtime last year (which happens for anyone, and the outage was very brief actually) and some routing issues (which wasn't actually advin 's fault).
Advin is solid. Stars may align again soon for me and I would go back to advin...
No thanks. The vps I was referring to was in Netherlands. You moved to Nuremberg in a Hetzner data center (I hate Hetzner network). For some time, you tunneled that vps traffic to Netherlands because you wanted the IP to show as NL but the route became crap.
I also had a vps with you in Tokyo. You moved that vps to Osaka. I had a vps with you in Singapore. You moved to Johor Malaysia. I got rid of both vps because the cpu steal was high. I'm guessing because of the promotional nature of the vps, you load as much as you can into a single node to reduce cost.
You run your business with the goal of reducing cost (hence the moving around), instead of maintaining persistent quality even at higher cost. This is fine in general and lowendtalk is certainly the place to advertise lowend hosting, but I'm not your target consumer because I care about the location and data center my server is located in.
There were largely one time migrations when moving from renting hardware onto our own infrastructure. Unfortunately, it was kind of unavoidable if we wanted to improve our services/hardware and resolve everything that was going on, and that is why there were changes in a somewhat short timespan.
We’ve essentially went from renting hardware in Tokyo, Singapore, etc. to owning hardware in Osaka, Johor, etc.
All of our node information is public, including information about system loads: https://status.advinservers.com/
We don’t have anything to hide - you can clearly see that all of our hypervisors have normal loads. That used to be the case, but we’ve put in a lot of time into optimizing our infrastructure and balancing everything out.
We’ve had almost no complaints of CPU steal recently, and many of our clients are extremely happy with the performance. We’ve put a lot of money toward using extremely high performance hardware that can sustain performance.
We don’t use Hetzner’s network at all, instead, we have our own network which consists of DataForest, Cogent, and a local IX in Hetzner NBG1. They are carrier neutral, meaning that we don’t need to use their network.
You can test it if you want: https://lg-nbg.advinservers.com
(also - all of the datacenters we use are written on our LG)
We did the tunnel to NL initially because we needed IPv4 addresses when we were renting servers directly from Hetzner. However, because we have our own network and hardware now, this has not been the case for a while.
This is what largely changed within the past year. Our cost is now higher, but so is our quality. We don’t do absurd promotions like $15/month for 64GB RAM anymore, our pricing is a lot more sustainable for new services.
Our goal is to offer an affordable price while offering a consistent/high-quality service. A lot of things have definitely changed over the past year, and we had to make a lot of initial changes for this vision to be possible.
Is there really nothing we can do to make it up to you? With the $180 credit, you could probably setup a monitoring VPS or anything you’d like. It’s enough for 2 years of an 8GB VPS.
@artxs I think you should give @advinservers a chance.
Thanks for your detailed response. I would probably try your service again but at the moment you don't have any location that's of interest to me. Also, currently you price your 64gb RAM vps at $48, which IMO is non-competitive because there are many dedicated alternatives at this price range (at least for non-APAC regions).
There's more to a service than the price.
New York, 1core 1g
up 55 days, 22:41
My uptime is not interrupted, but the server stops working.
Indeed. If that $48 vps was in Westin building Seattle (like Misaka) it would be a hot deal. That's actually my point.
Currently suffering from terrible network performance
With massivegrid when I began using them even before all of this they were great until they weren't ~1 month after I began using them
From when I got the VM I noticed the absolute dog disk speeds but seemed normal as they look to use a proxmox disk cluster, they used to offer xeon gold 6150s in most locations and now don't, and instead resort for a e5. I will personally not be turning back unless they improve significantly, it just sounds like they've overloaded everything
i been late to party and wanted to order a number of there vps's for reselling , as its so much cheaper than dedicated server but i came a cross all this ,
so what is going on guys with downtimes like how much are we talking about ? how about server speed is it any good in there London and Frankfort location? like practically how many mb do you get?
MassiveOversold
The MassiveGrid server is very good. The price is the best of all that you can find here. The speed as stated is up to 1 Gbit-sec. There is only one problem - the server goes down every day for about 1-3 hours. It's listed as active in your profile, but it just doesn't work. I've been using them for a week, and this shutdown has been every day. Today I will be creating a refund ticket.
those prices in london and frankfurt for 4 years is a steal . but if it’s down 1–3 hours every day, that’s a big problem for anyone who needs their server working all the time. have you asked support and do they answer ticket like saying why it keeps going offline? did you ask they give you any extra time back if it’s down or they in deny? or just maybe they are gone with all the users sweet 4 years deal money
i wanted to sell these vps like any other , to other people like i already sell, i need them to be reliable because clients always demand refund if server goes down . but curios how many hours of downtime you personally accept before demand a refund? maybe i should test one for a few weeks to see if it really works as promised. but that is a bad idea because i know what kind of usage my customers will want servers for (traffic forwarding and redirection like a mini cdn) they always want super-fast speed with 100% uptime all the time , me personally just care about the amount of ipv4 and bw can i get per $
also, have you asked that they move to a different server if the one that you already have keeps crashing? by the way let us know if you got a refund or switched location like how easy was it to switch or get a refund .
cheers mate
Yeah I know this is IPv4 with extra compute on the side. The issue is when the IP is unreachable then it's not very useful service, is it?
Like what's the point of using a VPS with these random outages?
I don't have downtime in Frankfurt/NY, guess this is strictly a London issue?