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Hostware as WHMCS alternative?
Has anyone tried Hostware so far?
(Seems like a new WHMCS alternative w/ - at least for German providers - quite useful integrations and promising support... but quite expensive for starters).
@QytraDE (or anyone else using or tesing it):
As I'm seeing that you are using Hostware (and as I have no intention in derailing your sales thread):
What have you used before? WHMCS? Blesta? Hostbill?
How was the switching process?
How is your experience so far?
As this seems purely laravel based, a nice boilerplate provisioning module would be a nice addition (and probably a payment provider boilerplate module as well) to customize Hostware for individual use cases.
Comments
Short answer: NO, I don’t think they’re any better now.
Long answer:
We used Hostware until last December. I also saw the switch from dashserv.io as an employee, and it was very, very hard. just problems over problems.
Simple tasks don’t work, like sending maintenance alert emails to active customers.
Error handling is terrible. For example: your Proxmox password is wrong? You have to check 20 logs, enable debug mode, and send the logs to the developer just to find out the issue was a wrong password.
The same kind of issues happen with the Pterodactyl add-on.
IPv6? The developer had apparently never heard of it (they only added it later).
Want to add some IPs to an IP pool? You have to open phpMyAdmin and run ugly SQL commands manually.
Updating the panel will completely brick it (always make a backup before updating!) and can only be fixed by the developer, which takes days and causes downtime.
The best way I described it back then was:
No matter what you do with the software, it either takes five times longer or doesn’t work at all.
That was our experience with Hostware. If it’s better now, I don’t know and I don’t care. I can only say: stay away from it. For that price, use WHMCS or just buy HostBill (one-time payment).
We switched away from it last December, and it was the right decision.
Now we’re using HostBill, and we don’t have any problems.
Everything just works.
The story is much longer but dont wont to waste time again.
Great weekend !
Why not Blesta? Not a bad idea.
We use Blesta and it's fantastic
It offers everything we were looking for and they're progressing very well
WHMCS offers large number of modules and features so even after price increase most provider prefer it. If you required limited / specific features and any hosting panel offers it than you can try but Hostware is not alternative.