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HostSlim: User Account Suspected to Be Deleted, No Response to Support Ticket After 5 Days
I’d like to share a recent issue I encountered while using HostSlim’s DirectAdmin reseller hosting service, which has raised serious concerns about the platform’s reliability and transparency.
I created a user account under my reseller account to host a personal website. Recently, the site started gaining some traffic, but suddenly, the user account mysteriously disappeared.
On July 18, I submitted a support ticket to inquire about this issue. The initial response from customer support suggested that the account might have been compromised due to a password leak.
However, the problem is:
- My password was auto-generated by the system and never changed—how could it have been leaked?
- I checked the DirectAdmin logs, and there was no login activity during that period.
What’s even more concerning is that I’ve seen similar reports from other users online—services or accounts being suspended or deleted without warning. Given that this has happened multiple times, I have strong reason to suspect internal issues with HostSlim, or even intentional misconduct.
In my ticket, I requested that HostSlim provide the full access logs for the affected user account so I could investigate what happened. However, five days have passed, and I still haven’t received any response.
When a user’s data may have been deleted without explanation, and the platform fails to provide a reasonable justification or even acknowledge the investigation request, this kind of customer service attitude and operational approach is completely unacceptable.
Comments
Two em dashes and random bolding. Hello ChatGPT.
Reguards.
We love when customers send tickets generated by ChatGPT. It saves a ton of time when a simple request is drawn out in an MLA formatted 4 paragraph essay.
Yeah, I used ChatGPT to help phrase it.
Confirm you didn’t use ChatGPT to write your message.
Provide your message and ask ChatGPT to explain it in 2 sentences and send that output here.
I confirm he didn't, reguards
Please PM me your ticket ID. I will look into the issue and see what has been discussed and check what I can do for you. All I know is that we don't randomly delete reseller accounts their users. So I think something else is going on with your account. But I'll investigate if you send me your ticket ID and/or email via PM so we can solve this issue and restore a backup if needed.
vpsslim / hostslim again and again and again...
It's not even allowed here on LET: https://lowendtalk.com/discussion/192140/humans-only-please/p1
Yet for reasons unknown to me, I've noticed on multiple occasions, AI threads I've reported remain public. Maybe a warning is given, I've no idea what goes on in the background - but threads like this are silly.
I've seen you link that a few times but it talks about automated posts, does it really reference using gpt to formulate your post and I'm just not interpreting it properly?
No dog in this fight and I agree the gpt shit is awful wordy but I think I'd rather read a gpt "translation" than some of the gibberish people post on here.
Wait did I ask this before? I'm getting that deja vu tingle.
A fair comment. It's very possible I'm misunderstanding the thread, and that it is allowed. Would be nice to have clarity from the mods - at least that way I won't be wasting their time reporting something that is allowed.
No chicken eggs, chicken legs, or mother ship, it's better to use AI for explaining or posting.
Chicken eggs and mother ships make everything funnier, and clearer and directer than AI.
NGL... As I am someone who loves using em-dashes, I hate how chatbots have taken over this one piece of satisfaction in my life.
Ticket #928700
How do you even produce an em-dash on a standard English keyboard
Well, specifically on the US English keyboard, I usually press Ctrl+Alt+- (the minus key). There's also Alt+0151, and in Word and Outlook, two dashes with no space in between (--), and it autoformats it.
On my phone keyboard, I long-press the minus (-) key.
The user said they used chatgpt to reformat it. Aka they wrote their own post - then copied and pasted to chatgpt and says "hey chatgpt, clean this up, make it more professional - but don't change meaning" and then posted. That isn't really AI writing the review / post. It's just automated proofreading IMHO - but I get why some would prefer it raw... (Including myself).
When will we start talking like ChatGPT?
I live in a non-english country. And here when people speak English to me, they are already starting to sound robotic and "chatgpt like". Especially the younger generation (read late Gen-Z / Gen-Alpha). Not even joking - and it's sad. I think they are using chatgpt to learn English by using it to cheat on their homework too often...
Soon some people will sound exactly like Chatgpt in everything they trying to be professional at.
"A customer's website account on HostSlim hosting suddenly disappeared without warning, and the company blamed a password leak even though that didn't make sense. The customer asked for logs to investigate what really happened, but HostSlim hasn't responded for five days, and other users report similar problems."
Use --. Gets the same message across, without looking like AI.
Another two days have passed, still no reply... @VPSSLIM
Sorry, but to be honest, I was expecting something like "Another two days have passed—still no reply"
Hehehe. Good one DP.
typical behavior. no response, block the account, make up excuses. all in all, stay away from hostslim / vpsslim.
I mean you guys are still getting baited by "send me PM, I will take a look?" :-D
Baited? Last time I checked I replied. It sometimes can take more time due to workload or weekends it can take longer too.