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Its been about 45 days since the Virtualizor control panel and VNC being locked for your clients. When do you anticipate making these accessible again?
Ok, but you're going to e-mail them now to inform them about the affected information, right? Right? (I don't see that in your next steps list)
(emphasis mine)
THAT is a core problem and you seem to still not really grasp it.
Sure. Maybe also add "we like your memes".
I get it, Colocrossing is a corporate entity and corporations aren't used to actually communicate with their revenue sources aka normal people, corporations just blurb.
And that seems to work fine as long as the revenue sources half-way trust you - which many do not anymore. Then even the slightest inconsistency is taken as an indication of lies which translates to "don't trust them!".
Let me ask you a simple question: What's your top priority - no liability and legal issues or risks -or- solving the technical (and possibly organizational) issues and causes of the problem?
Only the latter is of actual relevance to us, the revenue sources, only the latter can help you to regain our trust!
But sadly your language strongly suggests that your priority is the former.
... i still don't get why they're calling it "colocloud" - google search for that name brings up a number of other companies, but nothing other than articles about the breach related to Colocrossing... their website (on the vps pages) still just says either "Colocrossing" or "Colocrossing Cloud". Literally the only place ive seen "ColoCloud" is in reference to this breach.
For what it's worth, VNC seems to be back -- I noticed this only earlier today
But Virtualizor still isn't back
OK thanks
PR 101, blame external entity, minimise actions taken by yourself, confirm no payment details leaked, profit.
Aside from new deals being posted - no actual updates on this leak? Just gonna pretend it never happened?
lmfao
I mean they're clearly over it. If you're a customer you need to decide if you're satisfied with the outcome and react appropriately.
I'm a little disappointed in the handling but not particularly surprised, and I've never been a customer anyway so blah blah yak yak opinions.
If nothing else hopefully they learned something from the situation and I hope no one was irreparably harmed, including cc.
Carry on.
minor data loss*