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9979647717 SNATCHED ONE – Well, A Pulsedmedia promo I see a Pulsedmedia promo I get. Everytime I see pulsedmedia has a promo I just can't skip it. Even If I don't need it, it's always reliable to have one box around, and pulsed is good for that, never fails!
I cannot find that order id. Please double check
+3 months added!
awesome +3months added!
The promotion code entered has expired
2407500765 – SNATCHED ONE – I ordered an M10G XL, and my seed box auto-activated in just two minutes after purchase—super fast. Disk read speeds and bandwidth are great too, no issues there. Sadly, I found out about your promo way too late and missed the sale. I was just wondering if there’s still a chance I could get in on your Extra Bonus Time event? Thanks a bunch!
X) Oh well, just this once +3months added
Enjoy
Indeed, and who knows when's the next one? Just best to snatch a regularly priced one.
You were spot on about Pulsed Media. I definitely learned my lesson about jumping on a promo without proper vetting.
My instance went completely unreachable in under 30 hours. Confirmed it wasn't a client-side issue after trying from different networks and via several proxies. The seedbox was just dead. I opened a ticket and received only an automated response for the next 30 hours.
At that point, I decided to cut my losses and requested a refund. Still didn't receive any manual reply from them.
I'm not one for conspiracy theories, but for a hosting provider to be unresponsive for over 50 hours—on business days—is a massive operational red flag. Forget my small promo plan; imagine a user needing a critical backup restore facing that kind of silence.
Just a word of caution for anyone else considering their service. The quality of support should beJust a word of caution for anyone else considering their service. The quality of support should be a primary factor.
Tickets you close will not get handled.
If you close a ticket, it will not be handled nor seen by anyone
Also we do not offer service in chinese(?).
If you open a dispute it makes refunding difficult and wastes everyones time, and that's the end of the business relationship, you cannot expect any service from us after that point. Please do not come back.
@pulsedmedia I'm glad to see you've finally provided a manual reply to my invoice after nearly 70+ business hours.
While I notice the language in your public LowendTalk reply has been carefully polished, the tone in your private ticket and email was notably unprofessional and hostile.
For the record: My support ticket remained open until your reply; it was never closed by me, and all communication conducted via your ticket system on the website was in English.
Let's be logical. The promo deal I got was for storage at almost 0.5 EUR/TB. It was an undeniably great price. No rational person would file a chargeback on a deal that good unless the service was fundamentally broken and the provider was completely unresponsive.
The reason for my refund is simple and was proven in my PayPal dispute: the seedbox experienced prolonged downtime, and I received zero human communication from your team for over 70 business hours. PayPal evidently agreed, as the dispute was resolved in my favor.
I don't wish to argue further, as it's unproductive. I'll just conclude with a few points:
I'll simply disregard the unprofessional and disrespectful language you used in the private emails. It falls far below standard business communication and speaks for itself.
You cannot prevent a customer from exercising their right to file a dispute when they receive no service and are intentionally ignored. This is a basic consumer right.
To anyone considering this provider: Imagine one of the disks failing in a RAID array of the storage server you have bought from them. Now imagine needing their assistance for a critical RAID rebuild, only to be met with days of silence from their technical support. Consider that risk carefully.
Finally, I agree with your last sentiment. No one enjoys doing business with an aggressive merchant.
@pulsedmedia A follow-up to my previous post to ensure accuracy.
I want to correct my statement about the "70+ business hours" for a support response. I've reviewed the records, and the actual time from my initial ticket submission to the first human reply was just over 50 total hours, not business hours. It's a good reminder to double-check the output of translation tools.
This correction is purely for accuracy and does not change my overall assessment of the service's failure. After all, the automated reply on my ticket clearly stated, "Estimated 1st reply: within 12 hours."
However, the core facts remain unchanged. I was well within my rights to take the course of action I did, both due to the prolonged downtime and per your own terms of service.
Since our business relationship is terminated and my dispute is resolved, let's consider this matter closed. There's no need to waste any more of our energy on this minor issue. You can't prevent users from discussing your service, good or bad. Ultimately, time will be the true test of your product's quality.
Support Charter & Policy is live: https://pulsedmedia.com/support-charter.php
Response windows, ticket rules, refund terms -- everything in black & white.
We’re an infrastructure shop, not a 24 / 7 concierge.
Need round‑the‑clock hand‑holding? Pick another host.
Otherwise, read the doc and enjoy the clarity.
And I have a pleasant impression of this provider. Once in a while I buy the cheapest seedbox, and I don't have any problems with it. Sometimes it may be necessary to restart rtorrent, if suddenly some downloads stopped seeing DHT. For private trackers, this does not matter at all. The price is normal, what else do you need?
p.s. You leave a hundred for upload in vain after the traffic is exhausted, but that's your business)
🤣🤣🤣🤣🤣🤣🤣
17 days for support query?
Dude the speeds are great but you're not that cheap any more comparing your 20GBs boxes to ultra/seedhost/whatbox you loose big time
You piss me off I'm going to shit on your service in every forum on the planet