New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
racknerd backup
customer joke since 2022 they can't click and generate an iso or any other file for complete download from my vps to save as a backup and their system doesn't offer any backup!
https://prnt.sc/Wr8I9ELDTW6k
Comments
Your space has been doubled using ISO.
Outrageous!!1111
Cheap AF provider don't support premium functions!
I think you should try AWS next time.
You can do that yourself, just use special tools for that job to create a ISO from any running Linux system.
im sure they would do it for $50 or something
Never heard of kindness? What would 2GB of a temporary bkp iso/snap change within a company or importing the backup itself into the kvm since I have 100GB of space?
The amount of hosts that offer this is probably less than 5. Do it yourself mate, it's not rocket science.
The host is not responsible for your backups, unless you pay them for backups.
Look, what a great idea and run the risk of not saving complete or corrupted data.
Nothing better than a manager with superior access to click and generate a snap/iso of the entire VPS.
you should have picked a host that offers that if it was important to you.
Things change and grow. I've been their customer since 2018, so at that time there wouldn't have been this need. Today there already is... I think it's probably too much work to create a snapshot of a VPS because of that! And lose the customer, or add a cost for the service provided.
i thought you were their customer since 2022.
I have another account with 12 vps but soon I won't have it.
I think you should take care of the ticket instead of wasting time here
It would be very difficult to create a better snap and waste time here instead of trying to solve the problem, create another one
take care of the ticket? i dont work for racknerd if you check my profile it says i dont work for any hosting company.
How do you know that the ticket account is from 2022?
Do you have a crystal ball or a fortune teller guru?
is this some kind of trick or joke? you wrote it in your first post.
the account in question yes, but I've been with them since 2018
lol.
Meltdown incoming.
lol https://prnt.sc/bCIQkVHjTNru
They don’t have a backup mate
If you pay peanuts, you get monkeys. Simple as that.
They do not offer it on the package you have, maybe if you asked about custom work and agree the fee they will do it, but seems you have going to have a mania meltdown because a host you pay buttons to will not bow and scrape to you,
You said you have been an account since 2022, lets say 3 years and assume you use their $12 plan, that is $36 you paid for this VPS.
Most companies start at $50 for custom work, even if it takes 10 minutes, they charge $50 a hour, meaning you are already $14 under that 1 hour fee.
Instead of trying to work it out, you attempt to cry on here in a way to shame them into doing it and giving you some credit / extension as a apology.
I can see in this ticket that they replied you with "they provide NO backup service" what is wrong?
It's YOUR need that change from 2018 to 2022, it's not THEIR NEED to provide you backup.
You just tell us in the first post, in that post contain the number 2022, so people will assume you are customer since.
Who tf care you from 2018?
Wait so let me see here.. you are mad that they don't offer a service that you already knew that they didn't offer when you purchased the service? I don't get it.
A good opportunity to exercise your restore procedure.
Hi @lexandri -- appreciate you sharing your feedback, and I do want to chime in with some clarity and help.
We utilize SolusVM for our KVM VPS product line, and while it's true that SolusVM doesn't include one-click snapshot export functionality, that doesn’t mean you're without options. While we agree that a snapshot feature would be an amazing addition to the features that we provide, its not something yet readily available, because SolusVM V2 is not production ready. We've done extensive testing with the V2 product, and worked directly with their team to help make this real, but it's just not yet ready (that's a topic for another thread, but more info is available on the write-up I've done here... and another related topic here). In the meantime, there are solutions, and the beauty of our KVM VPS solutions is that it is fully customizable. As others pointed out in this thread, there are still many ways to accomplish what you're trying to do.
For example, if you're trying to access or interact with your VPS disk outside of the active OS (to recover data, investigate an issue, or create your own manual snapshot/backup image using tools like dd/rsync), you can always boot your VPS into rescue mode, which allows you to mount your filesystem and provides root SSH access. From there, you can rsync data, take manual images, etc. Here's a video that Dave published on RackNerdTV walking you through that exact process:
Beyond that, if your goal is to implement a consistent backup strategy, we actually published a guide on how to automate VPS backups using rsync here: https://blog.racknerd.com/how-to-backup-your-vps-a-simple-guide-to-getting-started/
We know everyone's use case is a little different, and that's why we’re always happy to explore workarounds or tailor-made solutions. In fact, I went ahead and sent you a DM with an option that might help bridge the gap here.
Just to add more context here -- our VPS product line is unmanaged by design, meaning customers are in full control and responsible for things like backups and server management tasks. On the other hand, our shared and reseller hosting services are more of a "managed" solution by nature, and do include daily backups powered by JetBackup V5, with data backed up offsite to Wasabi Hot Cloud Storage.
In short, what you're looking to achieve is definitely doable. It's just a matter of how you go about it. That's the beauty of Linux - there's plenty of ways to go about achieving any one thing, and there’s rarely just one "right" way to get something done.
Thanks @dustinc !