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Comments
@zGato this dude’s ticket wasn’t answered for 16 hours. What is your personal record?
My personal record is 1.5 months, 2nd best is roughly 1 month and a week, both acomplished by LET providers!
How about auto closing the tickets in a few minutes? Or bulk deleting tickets, like they never were created
I would simply charge back at this point
No use of a provider that cannot reply within moments.
/ₛ
My personal track record with Terabit.io / @SilverCreek has been well within the norms I'd expect of LET providers (haven't yet waited more than 24hrs on tickets that are actual issues. I've got one in now that I heard a response on, responded and just waiting for them to finish. They got like more than 250 new VPSs to setup / get going so I'm guessing a bit swamped at the moment. They are worth it - one of two providers I've had rock solid service with since BF sales ( @host_c is the other).
@SilverCreek again the tickets are not getting responded
incase you are running short of manpower, you may post at the LET forum
Ryzen Dedicated Server: 5700U Special -> this is gone?
Love to get a 5700u special
All offers gone
All out of stock...
Hoping I can get an answer to this
its nearly 48 hours, @SilverCreek, if ticket #8883473 may be addressed to or at least replied
what a shady provider
no replies to the tickets in weeks time
Hi,
You opened a ticket at the end of business hours 4 days ago. You proceeded to bump it 2 more times (once in the same day, once on the weekend). Low priority tickets such as the one referenced ("ipv6 sunebt required") are not prioritized to be answered on the weekends, instead our staff focus on the higher priority ones (affecting large amounts of clients, hypervisors, network issues, etc. for example) and if time permits will answer all additional tickets on the weekend, though there is no enforced SLA on those during the weekend hours.
We had a large ticket queue and it's been mostly worked through. I note on your ticket it was closed already in favor of #2383509, which you submitted the ticket in the correct department yesterday, so your old ticket was closed (until your most recent bumping of it) by the staff going to review it and a note left accordingly that it was closed in favor of the other ticket (#2383509) and changed the priority of your ticket in our queue to reflect the old tickets position in the queue.
Understanding you opened this ticket on the weekend, it was not looked at until this morning. It was sent over to the NOC who prepared the IPv6 subnet, adjusted our network filters accordingly.
It was then flagged for me to review due to the last response you sent and your postings here, so we could address it.
I decided to look at your previous ticket history, and for the most part you received timely answers by our staff, including Alex who provisioned your services for you the same day you sent your ticket in.
Your ticket regarding the fraud flag was answered the same day, and was resolved after the submission of KYC documents which we deleted upon verification. We then re-activated the invoices, you asked a few additional questions and it was all answered the same day.
I'm not certain that us answering you the same day for your tickets during business hours is considered "shady", but I understand you are not happy with the extended reply time over the weekend, to which I apologize. We do our best with weekend support, however, our team has to prioritize larger items during the weekends and overnight when necessary. This, I'd say, is fairly common practice.
I will send you a follow-up to your ticket shortly to summarize everything in more details, and conclude your ticket as well.
Thanks for understanding, and we appreciate your business.
Does he have any good deals? I am open for transfers because it looks like there will be some deals for grabs!11oneoeneO!n1oenone
@SilverCreek please help me too with ticket #3655271. I ordered a week ago and still can't work. I received it 4 days ago, but it's not the one I ordered, I asked for a replacement and still no luck...
just curious - are 5700U dedis running on mini PCs?
every thing said and done, do you not close your opened tickets if not replied by the clients within 48 hours
and makes no sense if there is no one to answer the ticket, leave aside fixing the issue.
what if some urgent support was needed
moreover, all your tickets are marked as low priority, and i do not see any option to open a ticket in any desired priority
its not a common practice to not reply to tickets, and to not have manpower on the off days.
any ways, i except your apologies and am waiting for the ticket to be answered
shhhh those 5700u are top secret, elusive in the wild, I'd love to have one though...
i got one
@SilverCreek
you replied when i wrote on your wall, after your reply, i wrote back to the ticket.
it 48 hours+ and counting, seems like you organization counts weekends in between the week, or may be your service is so shady provider that you have huge and unprecedent flow of tickets.
let me see, when the weekend ends for you or when your huge ticket inflow stops.
If they are shady why are you keep trying to do business with them then?
@SilverCreek maybe you should consider refunding this dude and show him the door to prevent future headaches.
@barbaros you are very right in saying so, i havent installed the vps yet, hope you can understand the situation!
when they float offers, they should state its a one man company and they have weekends in between the week and their service is so damn poor that they get tremendous influx of tickets and are always burdened with it!
but i like the way you thing, rather than improving, remove the person asking for improvement!
Thanks for your comments. You had received multiple responses in a timely manner in accordance with our internal guidelines and your ticket was sitting in queue to be answered yesterday, however, it was bumped to today due to an outage with one of our upstreams that required our staff to prioritize, route around the problematic upstream and engage with upstreams for a swift resolution.
That said, if you are dissatisfied with our response time and how we handle ticket prioritization, please open a ticket to billing and I will promptly ensure you get a full refund of your 2x$5.00 payments.
You can't even buy Big Mac meal here for that price and he asks to be treated like a VIP
@agentmishra please show some screenshot of tickets
I am judging if I want to buy a service from this provider and need some info!
Thanks
Not OP
But my interactions with silvercreek have been pleasant and timely.
FWIW it's also one of the providers participating in LET events and Curtis seems like a nice guy.
means for 2 x $5.00, you do not pay attention to your clients
incase you wish to cancel my service and refund the amount, since you keep getting overwhelmed by the ticket overflow, who knows when you would reply to my ticket, all the more let thread has become a ticket system for you, so if you decide so, kindly proceed, else reply to ticket and resolve matters
me waiting for thsoe 5700u servers to be available again...