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Question for Netcup customers (automatic payments)
I recently tried to add my credit card to Netcup for automatic payments, but my bank, Bank Norwegian, won’t let me use my card with them for some reason. Maybe they’ve had issues with this provider, I’m not really sure. So, I decided to add my debit card from a different bank, and that worked. Now I have a card on file in my Netcup account since a few weeks ago.
However, I noticed a new invoice was issued on July 4, and it hasn’t been paid automatically yet. I’m a bit worried that they might suspend my service if I don’t pay it manually. I was wondering if Netcup takes the payment on the due date instead of the issue date, but I can’t find a due date on the invoices. How does this work? How can I set up automatic payments when new invoices come out?
Comments
I also wanted to mention that I opened a ticket with them through email, but it's been a few days and I still haven't heard back.
A netcup customer here. I don't have idea about automatic payment but do look in to the contract also. I am trying to leave Netcup but still paying due to contract.
You can check the due date in the Customer Control Panel.
https://www.customercontrolpanel.de/rechnungen.php
Show Invoice Details (magnifying glass), and in there you'll see "DUE" on the right.
Also:
https://helpcenter.netcup.com/en/wiki/general/credit-card
Their whole business model is strange. It seems like their whole goal is to trap you with debt and/or a contract and the server thing is a sideshow.
Aha! I missed that. Thanks for letting me know! So, I guess it will be paid automatically on the due date, which is July 23. I really appreciate your help!
The automatic payment is made on the billing date when the invoice is generated, not the due date.
I am pretty sure you will have to pay manually if you have added your card after the invoice is generated.
I have added the card a few weeks before the invoice was generated
Netcup now implement single billing date check on ccp
Right, I guess I'm officially blind. It turns out it's not an invoice, but a credit note that I need to collect, which is why it's been outstanding for days. If I just leave it like this, will the credit be applied to the next invoice I have to pay once it's issued?
Lol I don't see anything strange about it.
Did you try ownership transfer on there forums?