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Hostslick Team support is absolutely awful !!!!!!

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Comments

  • DrNutellaDrNutella Member
    edited July 2025

    @HostSlick

    For the record, Capone paid his debts timely with interest

    Thanked by 1sillycat
  • avsispavsisp Member, Patron Provider

    @barbaros said:

    @senos said:

    @barbaros

    Because if he opens a PayPal dispute he would lose both of his servers even though he wants refund for the extra payment

    I honestly wouldn't have minded if Hostslick had suspended my server over a PayPal dispute — even though it was the "Bang for your Buck - AMD EPYC 7402P Summer Deal I". As I mentioned earlier, the real reason I didn’t open a dispute was simply because the amount was small.

    And the reason I’m posting this today is because @nouman8 brought back the memory.

    I get your point. What I meant was like, if you have X amount of server from a provider and if you chargeback even for one of them, they usually cancel your all servers and don’t keep you as their customer anymore. I’m not going to argue about this but if you want to keep using a service of a provider, doing chargeback is the worst idea, if you don’t want to be their customer ever again ofcourse

    This is correct. But HostSlick is hugely in the wrong here. Even as someone earlier mentioned - just apply it to the next year. But yes - any host I know of, including us - will ban you for doing a chargeback - that's what support is there for - to fix the issues. But ---- in this case, support has completely ignored him and he should have submitted it on day 179 (normally it's like 6mo or 180 days to submit the dispute).

    Yes - dealing with the ticket and time and the fees to refund it would cost them more than just ignoring him. But what would cost them even less (re: bad publicity) would have been to simply offer to issue him an on-account credit that can be applied to future orders or something. That way they lose no fees, he is compensated and happy - everyone moves on. Mistakes happen - it's how you deal with them that matter. We have a no refunds policy due to this - it would cost us more to refund someone than it's worth - most card processors charge you regardless if you refund it or not - PayPal definitely charges the transaction fees when he sent it and will charge again when you send it to him. But we would still gladly offer someone to have some store credit in this case - or extend their due-date out to match the amount paid.

    Thanked by 1fly056
  • defaultdefault Veteran

    Thanked by 1itzgeo
  • @Rubben said:
    At least they still answer tickets within a month unlike that premium free speech provider

    been waiting days for a response, my server is entirely unusable in the meantime. but hey at least it's free speaks allow :)

  • RubbenRubben Member

    @fluffernutter said:

    @Rubben said:
    At least they still answer tickets within a month unlike that premium free speech provider

    been waiting days for a response, my server is entirely unusable in the meantime. but hey at least it's free speaks allow :)

    @zGato confirm and pin it

    Thanked by 2barbaros sillycat
  • zedzed Member

    @senos said: And the reason I’m posting this today is because @nouman8 brought back the memory.

    lol i peeked at that thread and this gem made me literally snort

    @nouman8 said: this vm does not have any issue so you won't need support anyway.

    what a guarantee

    Thanked by 1barbaros
  • layer7layer7 Member, Host Rep, LIR

    Hi,

    a contract partner who is not able to solve issus like this within days or at least weeks is not a contract partner you actually want to work with ( no matter if its a customer who is waiting for the provider, or the provider waiting for the customer ).

    So a chargeback will of course destroy future business opportunities. But who wants to do future business with such partners?

    I dont really understand why providers or customers having this kind of endless patience with what ever if there is 0 information about the progress/status of a solution... a non paying customer is as much useless as a non servicing provider.... so why stick to it @senos ?

  • s0n1cs0n1c Member

    HostSlick is busy commenting on other peoples threads with his dedicated server’s quotes

  • emghemgh Member, Megathread Squad

    @fluffernutter said:

    @Rubben said:
    At least they still answer tickets within a month unlike that premium free speech provider

    been waiting days for a response, my server is entirely unusable in the meantime. but hey at least it's free speaks allow :)

    currently no speaks allow

    Thanked by 1fluffernutter
  • DediRockDediRock Member, Patron Provider

    Ralph still the owner? Just hit him up direct? Hope it all works out.

  • nghialelenghialele Member
    edited July 2025

    @Rubben said:

    @MikeA said:
    Listen.. regardless of the company.. why didn't you open a PayPal dispute months ago? Lets be real this is one of the exact reason dispute processes are made. If I'm reading this right you've been waiting for 8 months? Your money is gone brother.

    Send me your PayPal I'll send you $8 out of my pocket. (this is like 7 McDonalds iced americanos)

    Because as a community we made everyone believe that a paypal dispute was inherently bad and could be only used to hurt / take revenge on a provider.

    And some providers clearly don't want us to do dispute lmao, if u paypal dispute we terminate u. :smiley:

  • r3kr3k Member

    This is just sad, considering how little effort it takes to check and click the refund button.

  • i thought i was the only with with tickets deleted.

  • @emgh said:

    @fluffernutter said:

    @Rubben said:
    At least they still answer tickets within a month unlike that premium free speech provider

    been waiting days for a response, my server is entirely unusable in the meantime. but hey at least it's free speaks allow :)

    currently no speaks allow

    im free to not speaks i guess

  • @DediRock said:
    Ralph still the owner? Just hit him up direct? Hope it all works out.

    I think you are mixing up HostSlim (Ralph) with HostSlick (Max)

  • you are a good mjj

  • d1v1ned1v1ne Member

    Not only support from hostslick is awful....

    Thanked by 1ethanblake87
  • jsgjsg Member, Resident Benchmarker

    With 6 exclamations marks in the title it certainly must be true (or OP an idiot) ...

  • zedzed Member

    @jsg said:
    With 6 exclamations marks in the title it certainly must be true (or OP an idiot) ...

    Both of these things can be true.

    Thanked by 2jsg Marx
  • semanseman Member

    when admin want ban this type of seller?
    every month post about this guy come out,let alone comment in other post

  • defaultdefault Veteran

    @seman said:
    when admin want ban this type of seller?
    every month post about this guy come out,let alone comment in other post

  • HostSlickHostSlick 🚩 Host Rep Tag Suspended

    Sorry. Just See this Thread now. It was weekend and been away.

    I See The Ticket exist. So i will check it for you coming week. Sorry for delay and flood of Automated replys. The auto-responder didnt work as excepted

  • @jsg said:
    With 6 exclamations marks in the title it certainly must be true (or OP an idiot) ...

    What does improper use of "..." mean for you, then?

  • Who's this "free speech provider" people been talking about?

  • senossenos Member

    @HostSlick said:
    Sorry. Just See this Thread now. It was weekend and been away.

    I See The Ticket exist. So i will check it for you coming week. Sorry for delay and flood of Automated replys. The auto-responder didnt work as excepted

    I'm certain that I've received the refund I was entitled to.

    Thank you for addressing and caring about this matter.

    It's worth noting that I immediately placed it into host-c's @host_c pocket.

    Thanked by 2borkedascii tentor
  • lol

  • lirrrlirrr Member

    crazy work but free speech is allow

  • HostSlickHostSlick 🚩 Host Rep Tag Suspended

    @senos said:

    @HostSlick said:
    Sorry. Just See this Thread now. It was weekend and been away.

    I See The Ticket exist. So i will check it for you coming week. Sorry for delay and flood of Automated replys. The auto-responder didnt work as excepted

    I'm certain that I've received the refund I was entitled to.

    Thank you for addressing and caring about this matter.

    It's worth noting that I immediately placed it into host-c's @host_c pocket.

    Great! thanks for confirming that. Good luck on your journey :)

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