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SPAM from Hizakura (QDE.com)
So, I'am not registered user with hizakura or qde.com, yet received this SPAM:
Dear Mr Leroy Jenkins,
We are writing to inform you of a scheduled network maintenance that may impact your QDE VPS services.
Event: Amsterdam Network Maintenance
Location: Amsterdam, Netherlands
Start Time: July 10, 2025 – 18:00 (UTC+2)
End Time: July 10, 2025 – 20:00 (UTC+2)We have identified a network issue that requires immediate attention. To address this, we will be performing urgent maintenance during the time window above.
Please note that while your servers will remain operational, they will be temporarily disconnected from the Internet and will not be accessible during the maintenance period.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
If you have any questions or concerns, please feel free to submit a support ticket.
Company: Hizakura B.V.
CoC: 84510293
VAT: NL863238956B01
Address: Bargelaan 200, 2333 CW Leiden, Netherlands
Does hizakura bought any providers recently?
Comments
We only send emails from qde.com to our customers. If you are not a customer, it would be impossible for you to receive such emails from us.
https://lowendtalk.com/discussion/comment/3731577/#Comment_3731577
I’m a registered user for Hizakura (no active services though ) and received the same email.
Hehe, busted!
Huh, I AM a customer and did not receive this email. 🤔
It doesn't look like spam to me
LMAO
Email delivery may have been delayed. However, the maintenance has been completed.
Yeah, I got that email actually. All good, monitoring didn't even notice
Holy crap! Nice dig.
It is spam, because I have no services with them, apparently marked as fraud
Nope it's not. Did you ask them to remove you formally?
Or ask them to delete your account?
If not, you are a customer, and this is a customer notification not a marketing email.
Learn the difference, and educate yourself.
A company should send targeted emails regarding service issues to those affected anyway, not blast the whole email database. If he was rejected from ordering in the first place the account should be closed also and avoid receiving emails.
Look at email. There is text “your server may…”. What server?
Company, which has data regulations in place remove inactive accounts on regular basis.
Now I marked their email as spam.
Maybe it even goes further: according to Dutch AVG (law) you may not keep data that is tracable to a single individual if there is no need to keep it. You should have some kind of "cleanup" procedure in place. If your attempt to become a customer is from over 1,5 years ago, what is the need for them to keep the data? None as far as I can imagine. Should have been cleaned quite some time ago.
Another reason to use email alias nowadays. Simplelogin, addy.io, duck.com, own domain catchall, whatever. 1 unique alias per 1 service, any getting spammed can just block or delete the alias.
And again another tantrum.
Because your order was marked as fraud it does not mean you don't have an account there. Delete account, problem solved.
kthxbye
Just checked my phone and I've got an email about the maintenance, pings from my monitoring that my QDE servers are down, an email saying the maintenance is done and pings saying my servers are backup....but I first found out about all of this from LET 😜
In other words, @Hizakura should:
Boring drama thread, next one please.
ROFL, so there is no need to keep the email, if customer decides to come back order a new server? And at that time, how will you login into account, using air?
You have GDPR, use it, if you do not want to keep the account, period.
We are saying the same thing, based on the same laws. Only the Dutch law (and maybe it's also in the EU law) states that it's the responsibility of the party that gathers the information, not of the user. That's what I'm pointing at; ofcourse a user should also be able to use his right to be forgotten, but even then, (in this case) a provider should also maintain his database.
I've had several providers that deleted my account after 1 year of not having a service with them. They warned, and when I didn't react that the account should be kept it was deleted.
I’m not sure why, but when I selected customers with "all services" in HostBill, the emails were sent to all customers with either active or inactive services. For example, in the case of the OP mentioned, he attempted to order a service but the order failed. As a result, an "inactive" service was still recorded in his account, which caused the system to include him in the email list.
I’ve since found a better method in HostBill to filter only customers with truly active services, so this type of email will no longer be sent to unintended recipients.
Thanks for your understanding.
HostBill does not currently support automatically adding the server IP from VirtFusion to email templates.
Additionally, VirtFusion does not include a mass email feature to notify all customers directly.
For this reason, we had to use the generic term "your server" in our communication, instead of referencing the actual server IP.
how in the sweet baby Jesus' name is that SPAM ?
✅ name reveal
❎ face reveal
❎ feet reveal
Can we talk about providers like @AvaHosting who actually spam their customers, and not providers who just announce maintenance?
Of course you can. But make it one topic per spammer. Don't invade.
And it's a GDPR violation — you should report them to the authorities and sue for the millions you lost because your low-end mail server got overloaded by their spam.
Hey @Hizakura , I've lost access to my VPS after your maintenance. Every task ended with "The system failed to respond to the action request. Further attempts are likely to be cancelled until the system is responding normally. Try again in five minutes." Ticket 600467. Take a look.
@Hizakura I tried to rebuild and got this
Installation Failed
The installation process encountered an error. If the problem persists, contact support.
Hello,
We’re currently experiencing a hardware failure on the node hosting your VPS. At this time, we do not have an estimated time for resolution.
Our team is actively working on the issue, and we will provide updates as soon as more information becomes available.
We appreciate your patience and understanding.