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Hi @1001001001
I think cloudpanel uses SSH port 22, while we use a non standard SSH port for security reasons. Of course the port can be changed to the standard SSH port 22, after the server activation / installation.
Perhaps that could have helped with the cloudpanel installation: SSH port change to 22 before the cloudpanel install initiation (since cloudpanel expects SSH port to be 22).
BTW, we just checked about the cursor on console and it's visible. Where exactly wasn't cursor visible to you and on which browser? Based on that info we can try to reproduce the issue on our end.
Firefox, and would you agree that type of question/concern from customer service would have been appropriate?
The reply I got:
after I explained what happened served nothing except to tell me I'd be looking forward to four more years of the same, I already explained what happened, then I'm told SSH is not working and asked if cloudpanel caused the issue? Hello I just wrote that in my ticket.
Your reply (appropriate) serves to work towards a possible solution, might be browser related, next for me would be can code be pasted in your console with a different browser?
If yes then some of the options found online to fix would have been attempted and likely got me on my way.
If no then I assume "fully managed" meant customer service could work with me and copy/paste code also.
I get what assume means which is why I just cut bait while still in the refund window.
I don't envy your job, get people to MassiveGrid, lots of competition, lots of deals, tipsy topsy world where web hosting may quickly become irrelevant, and then customer service that's just seemingly out of touch with someone waiting on them to get their site going.
Normally I try to test customer service responsiveness in advance with questions, how quick did they response, how human was the response etc, I didn't do that in this instance
so more of a hard knock learning, that's on me.
Thanks for your reply.
Hi, @1001001001
We only want to be clear that the SSH stopped working due to changes cloudpanel makes on the server (out of our control) during installation and that we provided a solution to that.
I thought you'd make an attempt to restore the relationship your support team injured, telling me you provided a solution is an attempt to gaslight, if you provided a solution I'd still be a customer.
My goal is not to hate or belittle your company, I'd rather love and praise it, didn't work out.
The solution was provided here previously: "SSH port change to 22 before the cloudpanel install initiation (since cloudpanel expects SSH port to be 22)".
You mean when you said
??
Perhapsing now is a solution?
My very first reply from you was to my ticket where I reported I could not access with SSH, I sent in a screencap with my settings which showed port 22, you replied with
Perhaps that reply could have been that you'd change your default port to 22.
Perhaps then cloudpanel would have worked
Perhaps lots of people default to 22
Perhaps you can stop now as you're not helping your cause.
What? No. They changed the default ssh port 22 to 51821 on purpose, they won't revert that just so you can install a third-party app and save 30 seconds changing the ssh port yourself.
Ssh port 22 is protocol default.
FYI, you come off as problematic, not the provider. Support response quality strongly correlates with the support request quality. I'm blown away by your attitude that you weren't asked what browser you experienced the console issue, since your support ticket should have said you were using Firefox AND an additional browser you tried to get fast and good support.
You're confusing, really. Was the ssh access issue before or after cloudpanel install? How did you install cloudpanel if you weren't ssh'd in on port 51821 in the first place? If I have ssh access and install an app and immediately lose access, I'm going to the app for support. Also, why didn't you just see or set the ssh port after logging into the webGUI on https port 8443? Seems backwards in the way things are described.
I don't know if your the top dog here, an alpha dog trying to pick a fight of just a bird dog who likes to eat crow but your being confused doesn't make me confusing it makes you ignorant of the facts.
I'd go though them for your understanding if your opinion had any value but it doesn't, winning your opinion is not prize worthy, it changes nothing.
Problematic is not an insult to me, I do not shy away from problems as things need to be proofed and the sooner the better, often I put in pre-sales tickets to proof responsiveness, kindness, thoughtfulness etc etc, it gives me an idea of what type of company I'm working with, human the end goal, mistakes are fine, how they are handled from there is the pudding.
I never sought to belittle this company, it may be great for everyone else's needs but did not meet my standards, are my standards too high for you?
Well isn't that ironic, my replies don't seem to meet your high standards either.
My standards get me where I'm needing to go, when I find a host that meets them and I share that know I'll report that honestly and fairly, I take my issues to support, I don't leave public feedback, you got what you got here, in part, as I thought the sales person was making an attempt to win back my business, I was open to that, he may have had influence with the support dept, he deserved the opportunity as he likely had commission on the table, I felt bad for him as he did not have that opportunity in the tickets themselves.
However you read my repeated use of his term "perhaps" as I was quite put off by his attempt to make excuses rather than progress, what you seen was my being agitated and done, not the full history of the ticket/facts.
So, do you want a fight? Is that in sport? Iron sharpens iron, which may lead to a mutual respect, that respect can be invaluable to building strong alliances.
But if you want to fight for popularity you're on your own, I find that type of strength in numbers for jackal's, not lions, it gets us as far as Trump and Elon's public spat will get us, worse off and further divided, bad for everyone except jackals who will devour our mutual carcasses.
I like both for the record, I'm a go Trump guy who thinks Elon is a great asset, but also that their public feud is childish and weak, if you're a Trump hater there you go, more reason to hate me too so have fun with it.
Ahh, thanks, if nothing else you brought to mind a great song
I've seen Down and Superjoint but never made it to see Pantera, that would have been cool.
I love Phils attitude, which brings me back to web hosts, recent tickets have me considering dedicated.com, not only did a pre sales ticket seem well written but I love how they put things:
https://my.dedicated.com/index.php?rp=/knowledgebase/13/IPMI-KVM-Console-Help.html
"Lack of desire or interest to get Java working with the KVM console does not shift the onus of performing server actions to our support team. "
"Don't want to use Java at all? Neither do we"
That show's a standard, it's not cuddly but it is human, if you or anyone has experience with them to report I'm open to hearing it as I'm still looking to migrate to a new host.
tl;dr I said he's problematic for making poor support tickets and then he said "hold my beer" and proceeded to double down on proving he's problematic with excessive tickets AND doesn't know how to properly make a ticket.
Sales commission on a 4 year deal where the 4th year is free? No wonder you have no problem being a support drain, you don't know math or business.
You're not a server administrator and you lack troubleshooting skills. You should be more respectful of the Support trying to help you. You're buying an unmanaged service and you expected managed support.
In conclusion, your server, network and VNC were functioning. No other company gives a refund under those conditions unless it's to fire a support drain for their own sanity.
"Perhaps" was misunderstood. We were just trying to be polite since the problem wasn't on us.
Docker Compose
Of the last couple replies wins most valuable.
Bird dog it is.
I have no idea what that means, except you failed to understand you're demanding support for something out of their responsibility and they attempted to help you and you in turn blame them for your lack of troubleshooting instead of appreciating the response you did get.
Everyone else on LET would have used VNC to check the current ssh port or just change it to what they wanted. 2-5 minutes work, no support request needed.
You bitch about what you don't know, refuse to read, keep on bitching, then claim
And yet you know the content of my support ticket, what type of service I ordered and how my problem could have easily been solved.
Polite would be not still trying to make excuses, just accept this didn't work out, my invoice shows "Support Packages: Managed Server Support" , you also state "All new MassiveGRID clients enjoy free SysAdmin Support during the first month" , my ticket explained my problem, given both of the above it still seems you could have helped to easily restore SSH, but, it didn't go that way, I'm sorry I gave you a chance to work the situation out after the fact, it was and remains a dead horse.
I try to find value in everything, this brings to mind good music.
>
How am I refusing to read? I stated my understanding of things based on what you stated, and you have yet to clarify, whatsoever.
Yes, because you discussed these things but not wtf bird dog refers to. I have no idea why you keep arguing. You're whining that your hand wasn't held tight enough and YOU walked away from support, not them. They likely overestimated your technical abilities.
So you gave them your root password and asked them to login and fix the issue? And their response was?
Aside from giving them your root password, the only other option to fix is wiping and reinstalling the VPS.
In the future, you'll learn that "managed server" means they look after the server, but you're on your own to manage your VPS.
Having the whole handholding experience is called "fully managed" and comes with 5x to 10x the cost at a minimum because you're paying labour to real sysadmins making decent salaries. .
wow, I admit being surprised you commented again, slightly moderated tone this time, makes me feel a bit sorry for you, like you really need someone to talk to but having a tough time getting there.
Let me ask you to answer your own questions
That for instance, why are you?
You injected yourself in, I told you from the start your opinion wasn't worth the fight for me, and yet you persist as if you'll win something, is it as I guessed, you need someone to talk to, entertainment?
Answer that as well please
Just to long? You require one liners?
Is that what you did too?
I asked for docker help in case you forgot, does that alone not clue you in to my server skill?
So they underestimate my skill and I underestimate their customer dedication?
That's fine by me as I'm looking for customer service that's actually a bit more like you, hangs on and fights to keep me as a customer, in this case the easy way out was cut me loose and refund me, if you were working there I bet I'd still be a customer as you persist, and to that I give you kudos's, good job, if you do need to figure out how to spend your time might I suggest the obvious, go find work as a customer support agent, I think you might do well by both the customer and whoever hires you.
I've gone back to a few of the docker suggestions here and tried a couple, still don't have the docker thing figured out, but I don't sit at this as a job, it's taking me time, some of that is spent with you so I hope you enjoy it and not just wasting it as a hater.
sigh I made a statement, not a question. Learn to fucking read instead of accusing others while making no effort to clarify. Are you one of these morons that shouts loudly at non-English speakers as if loudness was the issue?
You're doing it wrong and will continue to do it wrong. You admit you're still learning but have such an asshole attitude while not doing anything to learn. Also, you seem to be in the wrong place. The sign on the door is "forum" where discussion occurs. Feel free to leave at your nearest exit. Also, you contradict yourself, you obviously do care or you would have stopped several posts ago.
You are useless. If you can't give an example, you just look stupid. YOU made the accusation I was refusing to read while I was explicitly telling you the confusing parts. You couldn't clarify anything.
That is for the OTHER readers of this thread who skipped your rambling for which I read it on their behalf and summarized it for them. You really, really need to stop telling others they can't read.
(To? Looks like you're refusing to read what you even write)
Yes. You had this attitude that Support was incompetent, and the only thing you said support said was correct, they asked if you installed software that changed ssh port. That's fucking troubleshooting!
Everyone on LET was a newbie at some point. You should be more appreciative of support provided, not act entitled and be a support drain. Learn to use Google, stop expecting hand holding.
You walked away, not them. You failed to communicate what you expected the support agent to do to resolve the issue.
Oh, I would have fired you. I'm just trying to point out the following so you get better, and not continue to be an entitled asshole.
There's that attitude again. You didn't do ANYTHING wrong and couldn't do things better in the future, I must be a hater.
Also, future tip. Share your support tickets when you think you're in the right and provider is in the wrong. Not just me, but LET community will let you know who the asshole is. The fact you didn't does reflect poorly on you. Give Massive Grid permission to post them if you feel you did everything right.
Finally, you praise the one post telling you to use hand created docker files and run from command line while you are interested in simplified GUI based docker setup with a rich library of ready to go docker applications. You don't know what you don't even know.
tl;dr