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OVH SSD NVMe Drive Failure

2»

Comments

  • unsafetypinunsafetypin Member

    @IIMKIIVG said:

    @plumberg said:
    6 years... Never backed up data

    Doesn't look like RAID is setup
    In this case, even if you decided to YOLO, but set RAID1, you would have backup, In spite of what is said RAID is not backup. (It is not backup... seriously)...

    Seems data was not at all important 🤔, right?

    Try some recovery options from rescue (stop all activities) and you may see some luck or buyout the drive, have it shipped and go to a professional data recovery company like https://www.300dollardatarecovery.com/

    And then regardless of whether you are able to retrieve anything or start fresh, start keeping offsite backups (different continent if possible)

    @IIMKIIVG seems to make a lot of smart decisions and learn the hard way (I think)

    Good luck

    A huge lesson for me.
    Will post another topic about what's the best way to backup data.

    borg with borgmatic https://torsion.org/borgmatic/

    imo the simpliest and most effective way to handle file level and DB backups

    Thanked by 1atkl
  • WebProjectWebProject Veteran, 🚩 Host Rep Tag Suspended

    @IIMKIIVG said:

    @Rubben said:
    I mean it’s not that deep. They’ll swap out the defective ssd to a new one and you can simply just restore one of your backups. You have backups… right?

    No. I am using dedicated servers since 6 years, never backed up any of my data.
    This is the first time I have experienced something like this.

    Congrats, have you read the OVH website? As they are unmanaged and not their job to recover any of your data but option to purchase a failed hard drive is available.

    Thanked by 1Falzo
  • WebProjectWebProject Veteran, 🚩 Host Rep Tag Suspended

    @Spirits said:
    DYOB
    Do your own backups.

    Very complicated

  • fredo1664fredo1664 Member

    @WebProject said:
    [...] but option to purchase a failed hard drive is available.

    Is this option on their website?

  • plumbergplumberg Veteran, Megathread Squad

    @fredo1664 said:

    @WebProject said:
    [...] but option to purchase a failed hard drive is available.

    Is this option on their website?

    Would be Kool to have an API endpoint to get a drive shipped out ofcourse billed

  • FlorinMarianFlorinMarian Member, Host Rep

    OVH can provide you with old drives for a fee to recover your data.
    I don't know if it's just a coincidence or something has degraded (ambient temperature, power supply or something else) but we haven't had any hardware problems in 5 years at OVH and in the last 3 weeks we've had two dedicated servers with dead NVMes and another server with corrupted RAM.

    Thanked by 1IIMKIIVG
  • WebProjectWebProject Veteran, 🚩 Host Rep Tag Suspended

    @fredo1664 said:

    @WebProject said:
    [...] but option to purchase a failed hard drive is available.

    Is this option on their website?

    When you do log the issue with failed hard drive, they do offer the option if you wish to have your failed hard drive to be shipped to you.

    Thanked by 1fredo1664
  • zedzed Member

    This thread was an amusing and relaxing Sunday afternoon read, thank you op.

    Thanked by 1IIMKIIVG
  • MikeAMikeA Member, Patron Provider

    At the very least always use raid-1.. any system that comes with two drives, then your data will be fine with a single drive failure. If a system doesn't have minimum 2 drives in 2025 then don't order it.

    RAID-1 can be setup in the installer on OVH (or via ISO) in 5 seconds. Also takes less than a minute to recover and resync from a failed drive with mdadm raid after a drive is replaced.

    Or at the very least without RAID use something like Backblaze or some other backup/object storage, they all have CLI tools you can use to run uploads of your stuff in a cron or something and it's cheap.

    Thanked by 1IIMKIIVG
  • bluehairminerboybluehairminerboy Member

    average bmw driver

    Thanked by 3PineappleM tentor Voltrina
  • RubbenRubben Member
    edited June 2025

    @unsafetypin said:

    @IIMKIIVG said:

    @plumberg said:
    6 years... Never backed up data

    Doesn't look like RAID is setup
    In this case, even if you decided to YOLO, but set RAID1, you would have backup, In spite of what is said RAID is not backup. (It is not backup... seriously)...

    Seems data was not at all important 🤔, right?

    Try some recovery options from rescue (stop all activities) and you may see some luck or buyout the drive, have it shipped and go to a professional data recovery company like https://www.300dollardatarecovery.com/

    And then regardless of whether you are able to retrieve anything or start fresh, start keeping offsite backups (different continent if possible)

    @IIMKIIVG seems to make a lot of smart decisions and learn the hard way (I think)

    Good luck

    A huge lesson for me.
    Will post another topic about what's the best way to backup data.

    borg with borgmatic https://torsion.org/borgmatic/

    imo the simpliest and most effective way to handle file level and DB backups

    Borg if you want to make backups to a storage box / storage vps
    Restic if you want to make backups to S3 storage

    Thanked by 2PieR unsafetypin
  • IIMKIIVGIIMKIIVG Member

    @FlorinMarian said:
    OVH can provide you with old drives for a fee to recover your data.
    I don't know if it's just a coincidence or something has degraded (ambient temperature, power supply or something else) but we haven't had any hardware problems in 5 years at OVH and in the last 3 weeks we've had two dedicated servers with dead NVMes and another server with corrupted RAM.

    Same story here.
    One of my ram got defective as well 2 months ago.
    And now SSD NVMe disk defective.

    Thanked by 1FlorinMarian
  • IIMKIIVGIIMKIIVG Member

    @MikeA said:
    At the very least always use raid-1.. any system that comes with two drives, then your data will be fine with a single drive failure. If a system doesn't have minimum 2 drives in 2025 then don't order it.

    RAID-1 can be setup in the installer on OVH (or via ISO) in 5 seconds. Also takes less than a minute to recover and resync from a failed drive with mdadm raid after a drive is replaced.

    Or at the very least without RAID use something like Backblaze or some other backup/object storage, they all have CLI tools you can use to run uploads of your stuff in a cron or something and it's cheap.

    Sounds interesting.

  • SniffingsugarSniffingsugar Member
    edited June 2025

    Please use RAID and take Backups when using an dedicated server.
    And If Not using RAID take Backups even more.
    RAID ≠ Backup.
    Get familiar with borg or restic (good tools).
    Look also at the 3-2-1 Rule.

    Thanked by 1IIMKIIVG
  • IIMKIIVGIIMKIIVG Member

    @Sniffingsugar said:
    Please use RAID and take Backups when using an dedicated server.
    And If Not using RAID take Backups even more.
    RAID ≠ Backup.
    Get familiar with borg or restic (good tools).
    Look also at the 3-2-1 Rule.

    Thank you for the info

  • SniffingsugarSniffingsugar Member

    @IIMKIIVG said:

    @Sniffingsugar said:
    Please use RAID and take Backups when using an dedicated server.
    And If Not using RAID take Backups even more.
    RAID ≠ Backup.
    Get familiar with borg or restic (good tools).
    Look also at the 3-2-1 Rule.

    Thank you for the info

    Also If you want borg or restic may have an Look at HostBrrs storage offers
    https://my.hostbrr.com/order/main/index/storagebox
    It is basiclly webspace with FTP and ssh Access (working with any ssh based Backup Tools Like retic or Borg)
    7.77$/year for 500gb Backup ist an steal.

    Thanked by 1IIMKIIVG
  • IIMKIIVGIIMKIIVG Member

    @Sniffingsugar said:

    @IIMKIIVG said:

    @Sniffingsugar said:
    Please use RAID and take Backups when using an dedicated server.
    And If Not using RAID take Backups even more.
    RAID ≠ Backup.
    Get familiar with borg or restic (good tools).
    Look also at the 3-2-1 Rule.

    Thank you for the info

    Also If you want borg or restic may have an Look at HostBrrs storage offers
    https://my.hostbrr.com/order/main/index/storagebox
    It is basiclly webspace with FTP and ssh Access (working with any ssh based Backup Tools Like retic or Borg)
    7.77$/year for 500gb Backup ist an steal.

    oh that actually looks more nice.

    Thanks

  • skygmskygm Member

    I've had experience swapping hard drives at ovh. They will not back up your data for you. The data needs to be backed up by you. But they will do the replacement for you very quickly

  • IIMKIIVGIIMKIIVG Member

    @skygm said:
    I've had experience swapping hard drives at ovh. They will not back up your data for you. The data needs to be backed up by you. But they will do the replacement for you very quickly

    Almost a week, And they are still saying that they will replace soon.
    Got like 3 scheduled intervention emails and nothing happened.

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