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Comments
Please don't suspend
nl.oloke.xyz. I pinky promise it's innocent and not used for anything malicious 🥺@DeluxHost said:
I'd be happy to take a few of those servers if they become available again. I've bought one from each of your pre-order offers and I'd like to think I'm a responsible user who doesn't abuse your services. If you want I can open a ticket so you can check my account and see that I'm not an abuser first?
Yeah you just suspended my server claiming it's used for abuse.
Invoice #5312
Hello, my server got suspended without any reason or notification
Invoice #5841 and the ticket #NLW-710272
good. need to weed out abusers.
If you think there are errors please open a ticket.
It has been sold out
how about this?
https://billing.deluxhost.net/store/offer-x/x-4
Hello, my server has been suspended without any reason or notice. Ticket ID: FDJ-945820 has been opened but no reply has been received.
WWS-562790
????????
How do you determine abusers?
My 2 Servers are not suspended, but as already seen many here are complaining.
How many brazen mail spammers will be complaining? Of course for $7/year it's a magnet for abuse besides the idlers and some normal users.
We understand the concerns raised, and we want to clarify how we detect non-compliant behavior that may lead to a server suspension.
Some of the most common signals our monitoring systems watch for include:
Unusual traffic patterns: unusually high volumes of outbound traffic, connections to a large number of different IPs in a short time frame, or access to suspicious ports and protocols.
Blacklists and external reports: IP addresses reported by third parties or listed on public blacklists (for example, for spam, malware distribution, DDoS activity).
Suspicious files: automated scans detecting files associated with known malware or botnet management scripts.
Network behavior: port scanning, brute-force attempts on external systems, or frequent connections to proxy services, VPNs, TOR, etc.
External complaints: reports or abuse notifications from other providers, anti-abuse organizations, or end users.
Unfortunately, even with all precautions, there is always a small possibility that legitimate users may be mistakenly affected or caught in borderline situations. If you believe your server has been unfairly suspended, we encourage you to open a support ticket: we will carefully review each case individually.
Our top priority is to safeguard the security and reliability of the entire network, protecting our honest users from those who misuse resources for malicious purposes.
These are just a few examples, but clear ones.
Thank you for your understanding and cooperation.
Can port 25 be opened?
If you have a valid reason, sure, but you need to open a ticket and ask just to be sure.
So private torrenting is out the window.
So you automatically scan the files of customers - maybe I understand this wrong.
Running an antivirus on files in your servers is "automated scan" and is completely reasonable.
no torrenting? but i had meant to use it
So I don't need to buy an antivirus because the provider takes care of it by scanning everything for me. Maybe they could also provide an internet security and automatically block visiting of harmful sites and harmful content from servers.
Our monitoring systems do not perform deep or invasive scans of your personal files or data. We do not access or analyze your private content.
The security checks we conduct are based solely on network-level indicators and anomalous behaviors that could compromise the integrity of our infrastructure, such as:
unusual traffic patterns,
connections to suspicious ports or IP addresses,
reports from public blacklists.
When we mention "suspicious files," we refer to situations where, for example, a file triggers known malware signatures that are linked to abnormal network behavior, without directly inspecting or accessing the private contents of your files or documents.
This is not an antivirus service, nor do we intend to replace one. For full protection of your server and private data, we still recommend using your own antivirus and firewall solutions.
Our main goal is to safeguard all customers from activities that could compromise the stability and security of the service, while fully respecting your privacy.
This system still needs to be implemented, we are working on it but I think it is the right way, if you have any thoughts or opinions I am happy to listen and take note.
What's OK to use these for and what isn't OK? Sounds like it needs some tuning if people are getting suspended without reason?
Maybe it's fine for old torrent where there are not a lot of connections. But for new torrents it'd be flagged by their system.
we need this clarified.
Torrents? But does DeluxHost do “dmca ignore”?
Fair enough, mean reply is justified.
I appreciate @DeluxHost's attempts to find abusers and to close down their servers and/or accounts.
After all, why should legitimate users with legitimate use suffer from abusers? Also: do you really want DeluxeHost to potentially go belly up or to never again offer quite nice VPS for a ridiculously low price because abusers create lots of problems?
Finally, isn't DeluxeHost's reaction what we all (minus the abusers) want from a provider, i.e. to properly take care?
I for one am delighted with DeluxHost acting the way they do - and that includes still providing a chance for an exception via ticket (e.g. port 25 for legitimate and not massive emails).
Well done, DeluxeHost, thank you!
Hello again,
We’d like to clarify a few points regarding torrents and the recent suspensions.
Regarding torrent usage: as long as it’s legal, there’s no problem. Private torrents or content not protected by copyright are allowed. However, when we receive valid DMCA reports or similar notices, we are obligated to take action in accordance with our policies, which can result in service suspension.
We also want to emphasize that we do not suspend users without reason. Unfortunately, in complex situations like this, a few legitimate users may have been mistakenly caught up in the process. Whenever that happened, we promptly reviewed and reinstated the affected accounts without any issues.
These cases have been very few compared to the total number of accounts that were rightfully suspended.
We sincerely thank all of our users who have shown understanding and patience.
Thank you!
Thank you so much for your kind words and understanding!
We truly appreciate your support and are glad to hear that our efforts are being recognized. Our priority has always been to protect our honest users and ensure a stable, reliable environment for everyone.
We’ll continue working hard to maintain high standards while remaining as fair and transparent as possible.
❣️