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HostSlim suspended my VPS without warning
I want to share my experience with HostSlim. I had a VPS on an annual plan "BF2024 - ESTONIA - 4GRAM-VPS", and on April 21, my monitoring system reported that the server was unavailable. I initially assumed it was a network issue on their end, but it turned out that my VPS had been suspended.
I received no notification from HostSlim.
They replied to my ticket 24 hours later — which, based on past experience, is actually fast for them.
Ralph told me that the VPS was suspended because it was:
It was causing problems for other clients due to HIGH IO usage
And claimed it was "unsuspended now".
However:
My VPS is still suspended, even more than 10 days later.
I wasn’t doing anything disk-intensive — I don’t even have logs being written to disk.
I attached screenshots from Grafana and from their Virtualizor panel, clearly showing low load during the supposed incident period.
I asked Ralph where exactly this "HIGH IO usage" was that justified the suspension. His response?
I will keep an eye on it as well.
Keep an eye on what, exactly? Why was my VPS suspended under such low load? Where was the warning? Why is it still suspended?
To all of these follow-up questions, I was completely ignored.
The ticket was closed with the usual message:
This ticket is closed. You may reply to reopen it.
Also worth mentioning: for several months they couldn't properly enable auto-start on host reboot. Every time their hypervisor rebooted, my VPS would remain powered off, and I had to manually start it through the panel. I opened ticket about this, but the issue kept happening.
Just sharing this here in case someone’s considering HostSlim and expecting reliable service or support.
Comments
@VPSSLIM
Not knowing the whole story but just to make a wild guess it would be like this: Provider oversells the node. Provider notices HIGH IO usage on the node. Provider suspends top X% of IO "abusers" . That is, including the ones with staggering 3.1 MB/s according to your screenshots.
What the hell? How often do they reboot the hypervisor? It should only be rebooted for maintenance like updates and this needs to be announced in advance. Or in rare occasions when there's an emergency like some high risk vulnerability that needs to be patched quickly.
Perhaps problems with the node? In this case the node should have been swapped long ago and not wait for months without solving the issue.
They sound incompetent.
edit: support agent I mean, not necessarily host. Although..
Not very nice of them. This is why I stick to a couple of the "gold standard" providers only now.
That should not happen under any circumstances. If there are no other people with the same problem, it might be the result of an improper setup of a virtual machine during installation or user actions (let's say, if the user installed the OS from their own .iso file).
For an improper setup, the solution is simple: just create a new virtual machine and delete the old one.
BTW, improper setup might cause high I/O usage.
The OS is the standard Ubuntu 22.04 from their official images. And no, I'm not the only one experiencing the lack of autostart.
By the way, since we're talking about their images — for a while, their Debian 12 image was broken. I’m not sure what the situation is with that now.
The usage graphs are included in my post. One of the screenshots is from my own Node Exporter + Prometheus, but just to be clear — another one is directly from their panel.
Once i suggest them to my friend. my friend is still using them for over 3-4 years. i think there might be some misunderstanding or ignorance by there support team by chance. i hope @VPSSLIM will solve this asap.
I'm waiting for HostSlim's explanation but this caught my eye
Do you recieve other mail from them, for example when a support agent replies to your ticket or when an invoice is generated? Or no emails at all?
Was there no ticket/email that was autogenerated that said your vps was suspended?
Virtualizor’s Ubuntu 22.04 template appears to be problematic. It often leads to disk corruption or incorrect allocation. I’ve encountered multiple issues with it; overall, it’s been a mess. Try reinstalling with the Ubuntu 24.04 template instead and it will work.
Okami
It happened before: https://lowendtalk.com/discussion/comment/4249255/#Comment_4249255
For context, I was using the default Debian 11 template.
There was no email notification about the suspension. I just noticed my server was offline. Nothing seemed out of the ordinary. When I checked the control panel, I found that the server was suspended and couldn’t be started.
I opened a ticket regarding the issue, and they mentioned that a colleague had observed high traffic and significant I/O activity from my VM. I responded with a screenshot of my monitoring tools showing that the system was mostly idle, and they subsequently unsuspended the VPS.
There haven’t been any suspensions since then, but I’ve encountered other issues too. That said, since this thread is focused on unusual suspensions, I’ll just stick to discussing that incident.
I haven’t opened another ticket because I’m no longer invested in this VPS. I’ll just let it idle until it expires.
If they use some automatic option to suspend service automatically in case it causes a problem, those systems in most cases do not send any notifications. But usually, this is done by the admin and, in such a case, it would be better to send a notification to the customer. However, I know that many admins waive this, which is not okay.
In any case, it's nothing and you can just open a ticket and request an explanation again. Things happen, but in most cases, such problems can be resolved in minutes. Do not ruin life for one small thing.
If it’s bothering you, do not use their service anymore, shift to another provider,
people,company,support they all are different, most of time we have a choice, nobody knows how it will goes after some time, you got the service and think it’s good, after some issues are coming out,
and you are not really happy with it already, or sometimes you don’t expect anything but finally found a low cost diamond in the huge sea
Yes, my email is linked to their system, and I receive notifications about ticket updates and news from them. No, I haven’t received any emails from them about the VPS suspend, and there was no ticket either — I created one myself.
I bought holland and estonian vps. same site estonia vps suspended 2 times due to HIGH IO usage. I tried this site in holland vps and there was no problem there.
Vps suspend. no mail does not come. they close it directly. also we learn why it is closed by sending a ticket. to open it, you send a separate ticket.
I will not work with them again.
i think if you tell me i was abuse the system, you should give me some evidence or something like that, at least we can address the issue and fix it.
you can't just suspend my server and told me you are doing bad thing, then fvck off
@VPSSLIM
It would be fine if they showed a screenshot showing how the VPS abuses the system. Immediately suspends the VPS and immediately sends an email to the renter to see how to solve the problem. That looks OK. But just suspending without sending an email and without warning is not what is being done.
I got all of my VMs suspended a while back for random reasons too, I don't know exactly what's going on with their auto-suspension, but no emails or such since Virtualizor is probably not setup properly to send those.
For me, netboot.xyz would cause the VM to get suspended as soon as I was downloading the installer (hasn't really only happened with HostSlim, but with a few other providers too), since for some reason some panels think it's using 100% of the disk (or is actually doing, dunno exactly) and so IO/disk usage.
I still think Virtualizor is one of the worst panels you can use, simply by how poorly made it is and the amount of headaches it causes. (since, btw, Virtualizor seems to just suddenly pull off the disk of the VM until it crashes, and doesn't even safely shutdown the VM when suspended) so I can't personally fully blame @VPSSLIM for this, but better communication should be a must.
Better than SolusVM, at least they match the correct vpsid to WHMCS...
Both if these made in India panels I will never use again.
I cannot access hostslim client area.
@VPSSLIM
yes down and estonia hosting also down.
I'm sorry to hear about your experience. Can you PM me your email address or server IP so I can look into the issue?
So I'm not the only one you suspend the server for this reason? And I'm not the only one who tried to explain there was no High IO? My invoice number is 2062883.
I just logged into the panel and saw that my server is marked as "Terminated".
So I paid for a whole year, and now — not even six months later — the server is gone, with all the data, and no clear explanation. Nice work!