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Comments
Wow.
Not talking to the registry means they have to trigger the renewal. If you paid and they didn't add a year, that's not just unusual, it's borderline fraudulent.
What if you just transfer out then? Maybe other registrars would still honor the 2029 expiry.
Perhaps that is the most reasonable answer. Hetzner will not transfer the fee immediately.
This is actually insane. Issue isn’t that previous registrar didn’t renew properly at the registry, issue is Hetzner is charging you for nothing.
Yes, they likely would because I don’t think I’ve seen a single registrar doing it like this. It’s insane.
I have no experience with Hetzner when it comes to domains, but I found this.
Weird, but yeah, it's there.
Reference: https://docs.hetzner.com/konsoleh/general/orders/change-of-provider/
Insane. Transfer the heck out of there.
This is correct, but I need to pay for another year for the new service provider. So the validity period is extended by one year for most service providers.
Hold on, I might have messed up earlier – I'm not 100% sure if paying Hetzner back in 2024 actually added that year to the WHOIS record. But this new payment I made hours ago? Zero updates on WHOIS – that part I'm certain about! It's still stuck at 2029 like nothing happened. Maybe there's just some WHOIS delay... but honestly, who really knows?
And the kicker is – we're completely in the dark about how their robot system even works!"
@Hetzner_OL care to bring some info to this matter by any chance?
It’s either that or keep paying for nothing for like 4 years
Can anyone report about netcup? Do they also fuck their domain customers like @Hetzner_OL does?
Not that I have a domain with netcup but I'd like to know; my assumption is that netcup acts correctly, but maybe I'm wrong.
FWIW, I use internet.bs since years and am quite happy (modulo their somewhat higher prices). A few years back I got a domain from porkbun, went smoothly, was cheap - but they email spam.
The really ugly bomb was some indian registrar - NEVER AGAIN! They mercilessly ad spam, they even "register me for new products", seriously, that what they say and doubtlessly do. It's so bad that I'll never again even consider using an indian registrar.
Email, ask, let us know
Oh no! This is mind-blowing! I never even imagined this scenario. I thought maybe Hetzner was just slow at passing the fee to the registry, which messed up the WHOIS updates.
This might be absolute nonsense but for some TLDs there’s a provision that if you transfer a domain less than 45 days after renewal it will not add another year. I was once sending someone a domain over and had to wait the 45 days (did 90 to be absolutely sure) before sending the transfer code to ensure that their transfer fee will extend the domain renewal.
I don’t think that is relevant to the OP situation but just want to point that out as a caveat to the “transfer extends the expiry” rule.
+1 for internet.bs and Porkbun from me as well, used them both for years without any issues.
If invoice says ”renewal”, and they don’t actually plan on ever renewing it, I’d argue you’d likely win a dispute if you’re lucky don’t mind your Hetzner account shut down.
But let’s wait for @Hetzner_OL to let us know how this all makes sense.
After the incident is over, I will choose to transfer without hesitation. From the current information, Hetzner is really disappointing.
What is the end game (point) in changing domain registrars every year? Is it to save a few pennies? It just seems like it leads to hassles and complications like this.
Mentally strong people only use acclaimed registrars.
No, it's not about money.
In fact, the renewal fee of hetzner is higher than that of my previous service providers. After registering the domain with a service provider, I purchased many products from Namesilo. So I chose to transfer the domain to Namesilo.
After that, I contacted Hetzner and purchased a cloud server for a few months. However, after a while, I found a more suitable service provider, so I cancelled the cloud server. But many people told me that if herzner does not have any products, the system may delete the account. So I had to transfer the domain to hetzner. It's that simple, there is no concealment.
Well, I won't call it a borderline fraud, it's actual fraud... I don't know how they do their due diligence in Germany, but boy oh boy, I haven't seen a service provider providing domain services, charging for renewal/transferring, and just don't update the domain records with the registry... either fix the system or outright disallow domain service altogether you aren't meant to be a domain registrar or even domain reseller with these kinds of issue hanging around with your billing system.
Note: The above rant is just my personal opinion, in layman's terms, "just my two cents".
Regaurds.
Just logging in once in a while is enough in my experience
Transfer to porkbun. You’re welcome
In reality, I would choose between Namesilo or Cloudflare.
Maybe it's right, but I've never tried it.
Wait so you just lost like 40/50 bucks by transferring it to hetzner? like straight up lost the money? so who has that money now?
Any luck/updates with their support @QuenFea ?
Contact icann. Situation like that is what icann for. Hetzner is accredited so they're bound to icann accreditation and shouldn't say something as stupid as "how long you have registered the domain with another provider is irrelevant to us"
Yep, icann will cultivate their arseholes for this incident. Re-acreditation will be expensive…
This often is typical billing policies by German companies.