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Silvercreek Support really worst
apex25rdpstore
Member
Hey everyone
This thread is regarding silvercreek support
I own 2 Hypervisor with them
Since more than 2months i paid for upgrade for one of the hypervisor
Not done till now
Their explanation from month ago - We dont have any one who can do upgrades , your hardware is already with us.
Their explanation from few week ago - We hired a new guy but that guy still not did anything
Neither they reply chats until i send bunch of messages that too replies are 10%
Purchased backup storage 4TB additionally, no support no help regarding it when i ask any queries had to cancel that at the end .
Attached is screenshot how their support on chats works
Tickets are pending but since they are backlogged that is their answer
Last year when i was interested in buying their hypervisor , replies where instant now after owning hardly any replies comes
They are active here i hope they see how their support works and get this sorted atleast for the customer who owns hypervisor with them
Comments
https://prnt.sc/aXPpFc0Bdn90
https://prnt.sc/IbI27OJk30vF
https://prnt.sc/NfgRP0UwoNfA
https://prnt.sc/ZmmG1vOHg2L9
@SilverCreek
You are a very annoying customer. Just open a ticket and wait.
neither they reply ticket nor chats , stop yapping and read the thread
@apex25rdpstore do you not see how this is seen as annoying? Do you think he's ignoring on purpose?
Maybe he has things to do, clients that asked for help before you, a kid to feed etc, a cute cat that needs pets.
You need to relax and learn some patience and humility. Being this entitled will not help you in life and will only make you more sad as a human being.
Welcom to LowEndSupport,
regards
Like others have said, you are being super annoying and it seems they are currently trying to resolve some issues. So give them some time.
https://lowendtalk.com/discussion/comment/4411664#Comment_4411664
Thanks for irrelevant advice but for your knoweledge their replies is slow like turtle and as owner of hypervisor, reply from company like silvercreek shouldnt be more than 24hours
Stop defending them , i guess you dont own any hypervisor thats what you show
The support problem i have posted isnt started for short duration , its being going on since many months
Imagine paying for upgrade 2months ago which is never done ?
Either way they said to Opens tickets from now on
I will see the response
I hope it will be fixed soon.
@SilverCreek
@wdmg
Thank you for reaching out to LowEndSupport. As per your request, your "Hypervisor" has been downgraded to "Placidvisor".
Warmest reguards.
LES
Your support time has also been doubled.
Joking
@SilverCreek
@SilverCreek my
Once you've sobered up... Can you address this issue?
Thanks in advance,
you
Flaccidvisor
Did you find another Rise-S yet?
All Rise
We need an official statement from @SilverCreek on this one.
At ease
Welcome to lowendsupport, i'm your tech support
Your waiting time has been doubled.
It’s not particularly surprising that the outcome was this bad. Expecting reliable support from a hosting company operated by someone with a criminal history involving swatting was unlikely to ever lead to a positive or professional experience.
A few but everyone wants more than I can justify given the S-2 is there for ”only” €10 more
Apex has always received support and always through live chat despite it not being designed or an official support mechanism. There was a while where some of our team even supported him through Telegram, and he also received a phone number he can call at any time to speak with us over the Telephone, though I will note his VOIP application was having issues connecting to it but over the regular landline/mobile it has no problems, I'm suspecting it's something silly with TextNow (I think that's what he was trying to use from what I can recall and find in our chat history).
Though, I must clarify his original post as it's misleading.
He does indeed rent two hypervisors from us.
We have trained new staff and are onboarding another (Alex) at this time, that is correct. As we explained to you privately already, we were effected by the remote hands changes many hosts have seen (most notably, Digital Realty's announcement) where they no longer perform any remote hands except hot-swappable components. This made us operating the remote facility in the region significantly more difficult, including needing to increase cost to operate there, which we've done and on-boarded another staff member and secured a contractor while we're arranging a backup contractor who is more readily available to perform the work we need done.
To clarify the on-site hardware he mentions, we are talking about two CPUs that need installation, as he is currently pushing his CPUs to the maximum causing performance issues for his VPSes for his clients and needs extra cores.
This is incorrect. Not only did you purchase the 4TB backup storage, we configured it in your VirtFusion instances for you, and showed you how to perform backups and assign Backup Plans to your plans. If you would like, you can scroll back up in the live chat to see our messages, or, if you prefer I'd be happy to post them here for you to see both us sending them, you asking questions, us clarifying and even doing an example for you.
.
Presales and technical support are two different departments, each requiring two different set of skills.
I'd have to double-check your account, but I believe you've been with us for over a year now. We have been very friendly, hand-holding you through and providing support including for your end-users when they need help (eg., you can't figure out how to reconfigure their NIC in Windows). I'd say we truly went above and beyond the reasonable expectations of support, especially as we're not responsible for helping your clients, but we did anyway to help you out.
I hope this helped clarify it from our end.
wow this is such a Rubben Approved mic drop moment
lol well done.
Please add this to the end of your comments like this next time
https://en.wikipedia.org/wiki/List_of_burn_centers_in_the_United_States
@SilverCreek is like...