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What do you expect from a professional email service?

2»

Comments

  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @Spirits said:
    Professional email?
    You never ever read clients email.
    You dont filter in or out.
    You dont terminate accounts for bulk sending or for any reason.
    You dont ask for proof of subscription.
    You have one job, do it without asking questions, fk your ip reputation and other sh1t.
    No KYC/ proof of id/passport/utility bill or other sh1t.
    Keep data encrypted.

    Don't ask for proof of subscription, don't ask questions, don't ask for KYC...
    Do you think we are a criminalized firm or a company?
    You are the exact kind of customer we don't accept so if that is your mindset, don't buy any kind of service from us in the future.

  • radexradex Member

    Real registered company with all data and address on page.
    Not ignoring messages of (potential) customers.

  • SpiritsSpirits Member

    @Dasabo said:

    @Spirits said:
    Professional email?
    You never ever read clients email.
    You dont filter in or out.
    You dont terminate accounts for bulk sending or for any reason.
    You dont ask for proof of subscription.
    You have one job, do it without asking questions, fk your ip reputation and other sh1t.
    No KYC/ proof of id/passport/utility bill or other sh1t.
    Keep data encrypted.

    Don't ask for proof of subscription, don't ask questions, don't ask for KYC...
    Do you think we are a criminalized firm or a company?
    You are the exact kind of customer we don't accept so if that is your mindset, don't buy any kind of service from us in the future.

    I dont need your services.
    You asked feedback? gave you.
    I'm pretty sure you have orders with fake info on your business.
    Kyc is stupid and most of the time its useless.
    Yes, some are amateurs and they can be catched.

    Mail is free, is hard to make users pay for it.
    Why the fk should i or one pay if wont deliver business/promo mail.
    This is scam market.
    Offering paid email just for personal use? There is yahoo and gmail for that and its free plus at least you dont get to give them your cc/id/etc.

  • eriseris Member
    1. Good webmail
    2. Good Antispam / Anti virus

    And good anti spam ...

    Everything what you need

  • eriseris Member

    And did I forget good anti spam...

  • GulfGulf Member

    @eris said:
    And did I forget good anti spam...

    can you show any email service with a good anti-spam, with low false positives?

  • eriseris Member

    So far the best Google Workspace.. But then you pay 6 dollar / month
    Almost never an issue with it..

  • GulfGulf Member

    @eris said:
    So far the best Google Workspace.. But then you pay 6 dollar / month
    Almost never an issue with it..

    Sometimes they place activation codes from Instagram to promo tab. Many false positives with shadow bans, at the same times, spam from google groups bypass. Not the best

    Thanked by 1COLBYLICIOUS
  • fafad550fafad550 Member

    What I need:

    • Decent IP reputation, so my emails are delivered to outlook/gmail users;
    • Impeccable abuse handling, so other users sending spam get barred quickly to avoid putting everyone in a blacklist;

    What I DON'T need:

    • A custom webmail that you'll build in-house (roudcube is enough for the rare situations I need one);
    • A f***ing custom iOS/Android app (just make sure your IMAP works fine);
    Thanked by 1MannDude
  • GulfGulf Member

    @fafad550 said:
    What I need:

    • Decent IP reputation, so my emails are delivered to outlook/gmail users;
    • Impeccable abuse handling, so other users sending spam get barred quickly to avoid putting everyone in a blacklist;

    What I DON'T need:

    • A custom webmail that you'll build in-house (roudcube is enough for the rare situations I need one);
    • A f***ing custom iOS/Android app (just make sure your IMAP works fine);

    Then you better use a dedicated IP. Heat it carefully.

    Would be great, if mail service provide a kind of transactional service, like sendgrid. But the profitability of such business is questionable.

  • fafad550fafad550 Member

    @Gulf said: Then you better use a dedicated IP. Heat it carefully.

    I self-hosting my own e-mail for 5 years at this point, and I've been taking extremely good care of my IP address. Yet everything was thrown out of the window a month ago when the entire /17 my IP was on was blocked on icloud.com, and Apple says it won't unblock because my DC is not handling the abuse as they expected.

  • zedzed Member

    @zed said:
    I expect a battle to the death with any and all other professional email services.

    There can be only one.

    I MEAN IT.

  • gbzret4dgbzret4d Member

    @Dasabo said:
    As announced a short while ago, we will soon launch our professional e-mail service.
    I would like to ask you what you expect from an e-mail service, what you would definitely like to find and what is not interesting at all.
    We really appreciate feedback from the community that allows us to get as detailed a picture as possible of the type of service to be offered.
    Thank you in advance, I just ask you to be detailed.
    -Dave

    Highest IP reputation and a pay as you go model would be great.

    Thanked by 1JohnFilch123
  • JohnFilch123JohnFilch123 Member

    @gbzret4d said: a pay as you go

    This is actually a great idea. Useful for light use.

  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @gbzret4d said:

    @Dasabo said:
    As announced a short while ago, we will soon launch our professional e-mail service.
    I would like to ask you what you expect from an e-mail service, what you would definitely like to find and what is not interesting at all.
    We really appreciate feedback from the community that allows us to get as detailed a picture as possible of the type of service to be offered.
    Thank you in advance, I just ask you to be detailed.
    -Dave

    Highest IP reputation and a pay as you go model would be great.

    Interesting, pay as you go as it should be?
    Can you give me an example?

  • MannDudeMannDude Patron Provider, Veteran

    Isn't month to month already "pay as you go"?

    I'm a man of simplicity. I don't want some bloated web UI. Give me roundcube and some peace of mind that things like my invoices and server welcome emails from WHMCS are received by my customers.

    For personal email I'll be sticking with Proton for the foreseeable future. For business, been very happy with MXRoute for years. I use CraneMail less, since it's newer and anything of importance was already with MXRoute, but it does what I want it to do as well.

    Thanked by 3PineappleM jar tototo
  • JohnFilch123JohnFilch123 Member

    @Dasabo said: Can you give me an example?

    Maybe like Zoho.

  • JohnFilch123JohnFilch123 Member

    @MannDude said: Isn't month to month already "pay as you go"?

    Not really. Pay-as-you-go is when you pay for the amount of emails. So, if this month you sent 0 emails - you pay 0. I am not sure this model is profitable but it would be interesting to see it from my perspective.

  • WolfWolf Member

    @JohnFilch123 said:

    @MannDude said: Isn't month to month already "pay as you go"?

    Not really. Pay-as-you-go is when you pay for the amount of emails. So, if this month you sent 0 emails - you pay 0. I am not sure this model is profitable but it would be interesting to see it from my perspective.

    Works for campaign mailings and the like, but you still have to pay for cold storage and all that. Pretty sure it pays off at scale, as long as enough customers help cover the fixed costs.

    Thanked by 1JohnFilch123
  • gbzret4dgbzret4d Member
    edited May 2025

    @Dasabo said:

    @gbzret4d said:

    @Dasabo said:
    As announced a short while ago, we will soon launch our professional e-mail service.
    I would like to ask you what you expect from an e-mail service, what you would definitely like to find and what is not interesting at all.
    We really appreciate feedback from the community that allows us to get as detailed a picture as possible of the type of service to be offered.
    Thank you in advance, I just ask you to be detailed.
    -Dave

    Highest IP reputation and a pay as you go model would be great.

    Interesting, pay as you go as it should be?
    Can you give me an example?

    Just as an example:
    100 emails sent for X€
    1000 emails sent for X€
    and so on
    This means that the service can be used until the credits are used up. For people who send few emails this could be interesting and as a small company you could immediately collect the money and use it to further expand the service

    Edit: like zoho pay as you go mentioned from @JohnFilch123

    Thanked by 1JohnFilch123
  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @gbzret4d said:

    @Dasabo said:

    @gbzret4d said:

    @Dasabo said:
    As announced a short while ago, we will soon launch our professional e-mail service.
    I would like to ask you what you expect from an e-mail service, what you would definitely like to find and what is not interesting at all.
    We really appreciate feedback from the community that allows us to get as detailed a picture as possible of the type of service to be offered.
    Thank you in advance, I just ask you to be detailed.
    -Dave

    Highest IP reputation and a pay as you go model would be great.

    Interesting, pay as you go as it should be?
    Can you give me an example?

    Just as an example:
    100 emails sent for X€
    1000 emails sent for X€
    and so on
    This means that the service can be used until the credits are used up. For people who send few emails this could be interesting and as a small company you could immediately collect the money and use it to further expand the service

    Edit: like zoho pay as you go mentioned from @JohnFilch123

    Now I get it, I don't think we will do it at least not soon as this might entice spammers and users using it as aggressive mail marketing.
    Our email service will be dedicated to private and business users who make normal use of email.

    Thanked by 1gbzret4d
  • ObelousObelous Member
    edited May 2025

    Most important things for me are:

    • Good uptime
    • Good deliverability
    • Located in EU
    • Good anti-spam
    • Support
    • Web UI (not roundcube lol)
    • Catch-all support
    • Support for multiple domains
    • Aliases

    Currently I use Google Workspace because uptime and deliverability are basically perfect.

  • hyperblasthyperblast Member

    @Dasabo said:

    @Spirits said:
    Professional email?
    You never ever read clients email.
    You dont filter in or out.
    You dont terminate accounts for bulk sending or for any reason.
    You dont ask for proof of subscription.
    You have one job, do it without asking questions, fk your ip reputation and other sh1t.
    No KYC/ proof of id/passport/utility bill or other sh1t.
    Keep data encrypted.

    Don't ask for proof of subscription, don't ask questions, don't ask for KYC...
    Do you think we are a criminalized firm or a company?
    You are the exact kind of customer we don't accept so if that is your mindset, don't buy any kind of service from us in the future.

    @MannDude said:
    Isn't month to month already "pay as you go"?

    I'm a man of simplicity. I don't want some bloated web UI. Give me roundcube and some peace of mind that things like my invoices and server welcome emails from WHMCS are received by my customers.

    For personal email I'll be sticking with Proton for the foreseeable future. For business, been very happy with MXRoute for years. I use CraneMail less, since it's newer and anything of importance was already with MXRoute, but it does what I want it to do as well.

    is squirrelmail still an option? i like it so much!

  • pauljamespauljames Member

    Some thing I don't see here but I think is essential is, human and prompt customer support. Email is too essential to deal with bots when things break

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