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Home › Providers › Outages
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The customer/VPS panel at ColoCrossing seems to be down/unreachable

2»

Comments

  • angstromangstrom Moderator

    @ColoCrossing said:

    @angstrom said:

    @ColoCrossing said:
    We apologize about any inconvenience. The cause of the panel issue is a bug in virtualizor. We have been working with them to resolve this which they say they will releasing a bug fix soon. To be clear customer VPS are not down. We have bumped virtualizor again regarding the issue.

    I submitted a ticket some hours ago and the agents said that they're looking into the matter

    Unfortunately, in my case, my VPS really is down (as a result of the panel bug), and there's no way that I can (re)boot it via the panel :/

    Can you dm us your ticket id if theres still an issue?

    I've sent you a DM

  • angstromangstrom Moderator
    edited February 2025

    A quick update: my VPS was rebooted successfully and is now up and reachable, also via the control panel, so all is good :)

    I've even tested it by rebooting it via the control panel, which now works :)

    This probably would have happened some hours ago, but due to the time difference, I was asleep and couldn't respond immediately to the ticket agents

    Their panel (at cloud.colocrossing.com ) seems very responsive today, so this is promising

    Thanks to the ticket agents for their help in this matter

  • NickNick Member, Patron Provider

    @angstrom said:
    A quick update: my VPS was rebooted successfully and is now up and reachable, also via the control panel, so all is good :)

    I've even tested it by rebooting it via the control panel, which now works :)

    This probably would have happened some hours ago, but due to the time difference, I was asleep and couldn't respond immediately to the ticket agents

    Their panel (at cloud.colocrossing.com ) seems very responsive today, so this is promising

    Thanks to the ticket agents for their help in this matter

    We are very happy to hear that and are continuing to monitor the situation while the virtualizor developers are working on a hotfix on their side.

    Thanked by 1angstrom
  • situnrockssitunrocks Member

    The issue is happening more often. I usually never required to access panel but in last 15 days accessed 2 times and both times I was unable to access for few hrs.

  • VoidVoid Member

    @truemagic said:
    I have a $10/y with them and it's reachable when I need it. Did not install any uptime monitoring and I will keep an eye on this thread :smiley:

    Try adding to monitoring. It’s been so fun lately.

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