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I got all that, but why are you yelling at him?
It seems like he just got caught in the middle... and the situation probably sucks for him as well or something.
(unless he's an actual reseller)
It's how I communicate my point and the passion behind it. It's not new.
This was the impact of this reseller:
Someone else's email was just delayed because of one reseller. Sure it's just one email, but if I don't step in it can be more. Of course I adjust filters to compensate and learn from it, but that has to occur based on learning from each event. If new events don't stop coming, neither does this delay or it's growth to cause a larger impact.
I actually got some stats based on the data I have if anyone cares.
When I started OPE, my "Fraud" list in Blesta would only be updated after somebody was caught out, unless it was some really obvious fake info.
I started properly vetting users (To an extent? It's not perfect) in 2024 iirc (or late 2023). The "Fraud" list has since gone from about 5 accounts to 39 accounts, with 30+ of them being discovered before they were able to access services.
There has also been a 66.8% decrease in the number of abuse incidents over the past year compared to the year before if my AI math is correct, and I am confident it would be the opposite if I wasn't using tools during the order process. It doesn't even take that long.. you just click a button, it says "Yeah you probably shouldn't let this one in boss.." Badabing badaboom
"the promises I’ve made to my customers."
By customers do you include me and other normal users? A lot of costumers from your resellers want to know too.
I am not an abuser. You also received my payment through the reseller.
Please be polite and provide uninterrupted service to normal costumers.
The problem here is identifying who a "normal" customer is, and I guess that's what the current process is trying to identify.
IP rep is above all. Specially in shared env. Reseller can be abuser who just stall and milk IP reputation by spamming. It was, it is and it will be like this. Shot and than ask, when it comes to spam mitigation. There is no “wait”, no “please sir”. Block, ask and than after rigorous beating and strict justification - enable with lower hourly quota for X amount of time to monitor.
Service(for me) remains DISABLED!
You can go directly with the host.
In that case you may need to pay again, I know it sucks, and the price might be less competitive, but for the peace of mind...
Also, check or just ask @jar if there's still any active sale or discount.
If you are reseller customer, take it up to who you bought it from not to provider. If you buy from a reseller of Hetzner and if you have issues you talk with the reseller, not with Hetzner.
Same thing here.
You are not a customer of @jar, so he has no obligations to you whatsoever. If you want to complain, you should complain to the company you bought from.
Did you read @jar's comment?
I can't operate like that if a reseller left a door wide open, unattended, and I can't tell who is a spammer and who isn't after a multi day event that resulted in delayed outbound email for customers who did not come in through that unattended/open door. The other customers have been inside the entire time and do not deserve to be the victims of the reseller who left the door open. The person who left the door unattended has forced me to pull aside everyone who entered through it and sift through them with a fine-tooth comb. The only acceptable alternative is for me to close MXroute and get a job at McDonald's. You might prefer I do the latter, I do not.
No, you're not an MXroute customer; you're a customer of the reseller. It's the reseller's problem, not Jar's. That's how reselling works.
You can only take so much abuse from a reseller's 'users' - it doesn't give you an impenetrable shield, you have some responsibility in making sure your customers aren't abusing.
Can ask the guys who kept allowing back the same phishing site customers on our service how his new host his, because after the 3rd time the same customer got let back on his whole account disappeared.
Fully agree with this. Why OP confronting @jar directly instead of reseller who's the one taking the responsibility of ITS customers? Makes no sense here. Having said that, there's always a risk buying a service from a small reseller. For example ibrave.io is prime example, a reseller of 20i and sells lifetime accounts to customers like me and then closes business, do I blame 20i in this case? no.
@Jar, in my country, if i read client email i go to jail.
Should act per complaint, not per snooping on client private communication.
Interesting, your first post here. Welcome to the forum
sucks to be you then.
To add, do you think jar didn't get a complaint? Or you think he is just reading emails of his customers randomly while he is sipping his coffee or while he takes shit?
it's actually not his post count isn't showing for some reason
https://lowendtalk.com/profile/comments/Spirits
Jar, you're right. As a reseller, there is the responsibility to manage one's own customer group well and prevent the occurrence of situations where the service is abused.
I also want to confirm whether the reseller can see the abuse warnings on their own control panel. I want to go to the reseller and give them a good scolding.
Still: Joined April 3 (2 days ago)
Maybe he is reading all the mail that flows, idk.
How the heck he keeps his pants ip rep clean then?
They all do, lol.
Then take it to your reseller.
Jar has to clean up your reseller because clearly they let abuse through and that affects everyone.
I don't think you understand how much Jar cares about his product and his work. They're only being brutally honest about how much 1 single abuser can ruin it all.
oh yeah definitely borderline spamming
Yeah it's weird because I remembered they posted in my Risc-V thread earlier. It's the first time I see a post count not working.
Yes you read it here first boys, jar is reading the tens of thousands of emails that go through his service every day.
@jar can you comment on how you keep your pants clean please? I also want to know. My pants are always dirty
It's the same guy who keeps saying the same stuff in every thread, best to just ignore. He'll just get banned again for his 6000th alt.
It was a joke dude, not all.
But come on, of course he looks into some. Wouldnt you??
Man, dont be paranoid, i'm not who you think i am
so, provider found his reseller got a lot of spammers, and provider need time to manually review each reseller's customer account, to protect more good customers, provider suspend all this reseller's customer account.
sounds......right and wrong~~
who's responsibility to warning customer this specific situation? well, we can argue that, but if you really want prevent this situation, you can warning customers, but this hurts your reseller program, hurts your business.
since MXROUTE is an established brand, why not just shutdown the reseller program or force reseller to warning customer in the first place. because suspend innocent customer's account hurts more for your business