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HostBrr | March Madness Deals - EPYC 2 GB VPS €15/year | 2 vCore 8 GB RAM €4/month | 10 Gbps!
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Invoice #53934
5x bw, thank u so much
I apologize for the delay in applying the extra bandwidth to many. Been held up. It should be sorted for all orders over the weekend.
Update on the turin servers @labze ?
There have been some delays due to motherboard issues and what not. Most is solved.
But as HostBrr's second anniversary is coming up mid April I'll hold the launch just a little bit yet. Don't want people to order just to find better offers as part of the celebration deals.
HostBrr, yes!
Welp, 2nd time getting migrated, seems like it's impossible to have a stable operation without changing IPs, hosts, ... every few months
@labze are we, again, able to stay with Hetzner? Or this time you're migrating everything? If that's the case, can affected customers request a refund?
and at this point, is it even worth it for me to keep the one in Finland, or will it get migrated sometime? this is just a shitshow IMO.
I'd say it is a bit much calling this a shitshow to be honest. You are likely the only client who are affected more than once simply due to you requesting being moved back to Hetzner :-)
I'd assume that most clients would be happy getting around a 50% CPU performance boost and a upgrade from 1 Gbps to 10 Gbps connectivity at no additional cost. Of course it is a inconvenience with the necessary IP change, but the outcome likely better.
The Finland servers are going nowhere - except being upgraded to newer hardware at some point.
You can reach out through tickets and request being moved to another Hetzner server, there are some that I have no immediate plans to get rid of. I am pretty sure I already told you previously that it is my plan to rely less on Hetzner due to several drawbacks using it both as a provider and for clients.
The major drawback with Hetzner is fixed IPs (and their cost). If for some reason a server gets less populated then the IPs just run idle. I am not exaggerating when I am saying the costs are near the thousand per month. That is not great from a business sustainability standpoint, especially when already being a low-margin provider. This has run it course through the last year or so as most clients prefer the new locations compared to Hetzner, as they generally offer lower latency, better hardware and customizable DDOS protection.
I also can't migrate clients between servers if for one reason or another there should be some issues. Or just for the sake of upgrading the underlying hardware. Non-fixed IPs allow seamless server transfers without clients noticing this.
Of course I can acknowledge this situation isn't optimal for you, however I also cannot make special considerations for a single client when it is otherwise a benefit for (nearly) all other parties.
ehhh, it's the 2nd time I got forcibly moved, I consider it a shitshow. If you sell a service in Falkenstein, under X network, some customers will obviously don't like to be moved to a different location, under different network.
Probably, but that still doesn't mean getting rid of everything you have at Hetzner. "No immediate plans" is honestly not enough for me, specially since this is the 2nd time it's happening, so I will ticket in for a refund.
The customers you're migrating bought a service in Falkenstein, not Frankfurt, and none of them got even a chance to consider if it's optimal for them or not.
@zgato when where you force-moved last time?
Back in October, and took them over 2 months to move me back to FSN (January 24th I got my server back in Hetzner)
Again, only due to your initial request of being moved back the first time.
I did not foresee such a shift in customer demands, but I kid you not when I say most clients that in 2025 has been provisioned on servers in Falkenstein has asked to be migrated due to either wanting 10 Gbps connectivity or having lower latency to their peers.
I would be stupid not to accommodate clients interest best possible and retire some non-profitable services.
That is another benefit from not using Hetzner. I can retire servers without that affecting clients as they can simply be live migrated to a better system. On Hetzner somebody would be forcibly migrated and should be given a new IP, a cycle that would continue every 1-2 years when wanting to upgrade systems. I don't see that being beneficial to any.
I don't think the premise is correct that people buy the service to be in Falkenstein. I rather think Germany is their priority. Having migrated over 500 VMs, I have only had 3 clients asked to stay on Hetzner, you being one of them.
Being a business means I have to cut losses and invest where the client demand is. I can't out of goodwill have thousands of Euros being spent on servers that clients no longer have interest in due to a few clients preferring this location.
Again, I wouldn't make this move if clients showed a preference for Falkenstein. When the opposite is true I have to make the adjustment to meet client demand and invest my resources into that.
It isn't something I am doing just to piss you off, it is a calculated decision as a company that wants to improve the services offered, make better deals and meet client demand.
And again, I am offering you to move to another Hetzner server. There are some that will stay indefinitively. But you can also just get a refund.
For my defence you PMed me here rather than opening a ticket. When you did that it was handled fast. I rarely check PMs due to most of it being fluff.
You only had Hetzner servers back then. Even when you introduced dataforest and my server got wrongly deployed there, I asked to be moved.
So actually, it's the 3rd time I've asked for a move, but 1st time I don't consider it since it was some system error I guess.
I noticed about that due to the 1st outage you had with dataforest (because there's been multiple since), but with Hetzner, woah, actually 0.
Never said otherwise, but you still haven't asked them previously before migrating them 2 times.
I am still not the only one complaining
I totally get your point, and I knew from the start that the offer you gave me for Hetzner isn't really profitable, and was honestly kinda expecting this one way or another, but it's the way you're doing it what's triggering me.
I literally bought a service with you recently under dataforest and don't want a 2nd one for obvious reasons.
You also told me you weren't moving 5950X nodes, and I've always literally tried to be on the cheapest side for you since I consider I got a banger deal.
@labze: just a reminder in case you forgot about me, I know you are busy with customers and are about to launch an April sales, but my ticket has been dragging on for excessively long now
I was not really in a hurry, although opening a ticket didn't help until I posted in this thread
what a coincidence I guess...
yeah i could go for a deal
You're the only such case, so I ask you this. Open a ticket, and tell me what you prefer. Refund or migration to another Hetzner server.
It is a set decision, these servers will go.
No, and it is fair to be unsatisfied with it. I just cannot accommodate every clients wishes.
I haven't heard of a company that reached out to clients prior and asking about business advice, but good on them if you've ran into that. You are a edge case for me, and surely it could be handled better. But I cannot predict the future and a lot has shifted for me in just 6 months.
I love working with Hetzner, I think they are awesome. But the logistics is just a nightmare and the running cost for some servers are too high to accept when the interest is only dwindling.
And that is correct for the majority of those servers.
Well, I can only agree that the startup with Dataforest wasn't as good as one could hope. They had their issues, I had my issues but it seems all resolved now.
Do keep in mind my initial get-away from Hetzner was due to 2 months sustained DDOS attacks on all my servers that led the 24/7 network issues. Thus, DDOS protection has been a big priority ever since.
Bump your ticket please. I do have a bunch of affiliate payout requests pending due to what looks like new Blesta issues. But I can probrably handle yours.
Thank you.
It was @MichaelCee who reported the Blesta bug on the Blesta support forum last time, which led to its fixing; if you suspect that there's yet another bug, you might ping him and see if he can reproduce and write a report for it.
Thanks @MichaelCee :-D
I am still looking into it due to some "complaints" but it might be inattention from clients or something else - you must just have been bundled in with those which is why I prefer if you bump your ticket so I can see what to handle immediately (tomorrow).
I am the only one because I'm the only insane guy to have 1000 servers everywhere and have specific needs, obviously. If not, I would stick with a few providers and get 1000 boxes with them, but I've already done that and know perfectly what happens.
I barely call out providers publicly for anything, but yet this isn't even the first time I've done it with you.
Should I open a ticket and wait months, like my PTR record has been waiting? I've still not got it set since I got moved back to Hetzner (back in January), and seems like even VF removed the request, or you rejected it, got no email so far.
Business advice what? I know Hetzner dedi pricing and IP pricing. The deal you gave me was barely profitable (if any, since you have to count on processing fees and such)
So why not ask the customer first if you're going to keep some nodes which have the exact same specs?
I can't know that you face issues if you do not open a ticket. It is possible some requests have been removed since all subnets (except Hetzner) should have automated rDNS now.
On whether to migrate services or not. You are indeed correct that the offer I given you does not turn any profit whatsoever, but that does not mean you are any less of a valued client.
But I do not see any benefit of us pointing things out to each other on a public forum. As I've suggested, open a ticket with your decision. I will refund you in full if you are not satisfied with the solution I can provide.
Would like to get this handled before getting migrated away again: 7178998.
This upcoming weekend?
Got handled pretty quickly, thanks @labze.
@labze will you be owning hardware going forward or still leasing just with not hetzner?
.
Well, sure, at some point that is likely the move.