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Just STOP adding nonsense, you are really making it worse! Nobody says that you took anything because only you know that if you took it or not but, EVERYONE here is saying that the way you did is unlawful with or without good faith/intention!
@maxxxxx, got it, we're on the same page now. But just to clarify, if we're being honest, this feels a bit like a setup for a joke.
Let's be real for a second: no one likes to be accused of being clueless, especially when we’re just trying to keep things running. You’re right, we could’ve communicated better, but pretending we were plotting some grand data heist is a bit much.
And as for the "unmanaged service" bit, fair point. But don’t forget, it’s also our responsibility to ensure things stay functional, which is why we took action. We’ll do better in the future, but let’s stop pretending like we were out here looking to hack into anything. This isn’t a spy movie, folks!
We’ll keep it constructive, but no more need for the “incapable” jabs. It’s getting old.
@iceman, fair enough, we get your point. We’re not claiming we were saints in this situation, but let’s keep it real. It’s not about whether we "took anything", it’s about ensuring service continuity. That said, we understand how things could’ve been perceived better.
We’re not trying to play dumb, but pointing out the technical realities: without an active connection, accessing files is just not possible via VNC. But, we hear you. The real issue, as you’ve rightfully pointed out, is the approach and the lack of communication.
Let’s focus on the bigger picture here, no one’s denying mistakes were made, but let’s aim to move forward with a clearer, more transparent communication process to avoid any more misunderstandings. And we appreciate your feedback, even if the delivery might be a bit... intense at times. 😅
Was all the responses back and forth worth it, instead of just a such response would have end almost everything?! In regard to VNC only no connection, it is enought to open any file, take photo/screenshots no need to transfer the files manually!
You just stop denying it that the way you did is unlawful with or without intention and all this drama would not have happened!
I understand your point, but we need to emphasize that we have been trying to explain the situation in detail up until now. However, the reaction from many of you, in our view, has been quite aggressive, without fully understanding our intention to resolve a technical issue.
Moreover, keep in mind that we have managed the migration of around 1,400/1,600 machines, which forced us to act quickly to restore service. This doesn’t completely justify the lack of communication, but we were under pressure to ensure service continuity, and we never intended to compromise security or privacy.
We are open to discussing and correcting any mistakes made.
And the drama continues, you keep repeating same responses with no meaning to the case here! We are not talking about the files/stealing whatever but the way you did which is unlawful. Let me explain:
"It doesn't matter if a thief stealed anything or not if he broke into your office/home/car, the fact that he broke into your office/home/car is unlawful"! Do you get it now?!
I don't care what or how many you have or move, what i do care is your unlawful actions, changing the server's root password logging in without customers consent and or notification/agreement.
No you are not open to discussion and or correction of your mistakes, as long as you keep repeating the same nonsense response.
We understand that you're frustrated, but let's make one thing clear: we're not dismissing your concerns. We acknowledge that our actions, while aimed at resolving a technical issue, were not communicated as clearly as they should have been. And we recognize that this caused distress and confusion for you.
That being said, we want to clarify that our primary goal was always service continuity. While we can see now how this situation could have been handled better, our intention was never to disregard consent or breach privacy. The action we took was purely to fix an issue that was affecting the overall network configuration and preventing the server from functioning correctly.
We do understand your analogy, but we’d like to remind you that our intent was to restore service, not to invade privacy or compromise data. Nonetheless, we do accept that we should have communicated our actions more clearly, and we will work towards preventing these types of misunderstandings in the future.
We apologize for the frustration this has caused.
My GOD!
I understand your frustration, and it seems we've reached a point where continuing the back-and-forth is not productive. It might be best to end this discussion here, as we've already clarified our position. We’ve acknowledged where we could have done better, and we genuinely want to move forward with improving our processes. Continuing to go in circles doesn’t help either side
Well, at least the topic stays on top
I genuinely wish you good luck with the issue.
And in each thread you open i will be there warning everyone, until you acknowlegde that changing the users root password and logging into customers servers without consent is unlawful! Once you accept your mistake without "fixing the network and or your good intention", you won't hear from me anymore!
I understand your concerns, but I want to make it clear that threats like this are not appreciated. We’re all here to resolve the issue, not escalate it further.
We acknowledge that we are responsible for the error and take full accountability. You’re free to be in every thread, as you’ve mentioned, and we will respond to you, as always, clearly and transparently. Our goal is to improve, and we hope to continue the discussion in a respectful and constructive manner.
I think one point you're missing here is the user has no way to validate your claim since you hijacked administrative access.
Anyway is it just me or is this guy using chatgpt for every response?
Crazy how some people can really attack people on everything thay we do...
Now we are using chatgpt for answer? 😂
Yeah, my LLM radar is also going off
Yes that's the important point.
😂😂
Seen this in 12. Probably goes way back.
I have no idea how you can call e-waste 10 year old Xeons as "suitable" for all customers.
please check my ticket #AJQ-938241
9 pages of an ISP breaking into your house to reboot your WiFi for "service continuity" and not understanding how fucked up that is 😂
Some might argue that breaking laws for a good cause (like civil disobedience for justice) could be morally justified, while others believe that laws exist for a reason and should be followed regardless. What do you think, does the end justify the means?
We understand the analogy, but we also believe it's been exaggerated quite a bit. Our intent was never to "break into" anything but to ensure service continuity during a large-scale migration. That said, we’ve already acknowledged that our approach could have been handled better, and we are committed to improving communication moving forward. If nothing else, we can at least agree that this has been quite the discussion! 😅
Interesting philosophical take! While ensuring service continuity was our primary goal, we acknowledge that the way it was handled wasn’t ideal.
That said, we don’t believe that "the end justifies the means" in every case, clear communication and customer consent should always be a priority. We’ve taken the feedback to heart and will improve our processes moving forward.
You get what you pay for.
We offer affordable and functional solutions, but if you're looking for top-of-the-line hardware, there are premium options at higher prices. You can’t expect high-end performance for that price.
So why do you keep offering absurd plans to your clients? Unprofitable plans that only seek to fill dedicated areas without taking anything into your pocket? What an ungrateful provider, telling clients you pay and getting something like that, knowing that without clients you wouldn't be a business.
Sometimes it's the clients' fault that they pay for these types of cheap services that end up being more expensive.
I won't get into debates, but think about it.
We offer plans that cater to different needs and budgets.
Some customers prioritize affordability over cutting-edge hardware, and we provide exactly what is advertised.
If a plan doesn’t fit your expectations, there are always higher-tier options available.
You're treating your customers like nothing else. On top of being consistent, you just attack them or pretend it's not a big problem.
Explain to us all, do your affordable plans have a profit margin or something? Don't be just another summer provider with those plans that can never grow or offer anything decent.
It's not what you pay, it's the treatment you receive.
We treat our customers with the utmost care and respect.
Our affordable plans are designed for those with specific needs,whether it’s budget constraints or lightweight workloads.
These offers aren’t meant to compete with high-end enterprise solutions but to provide accessible options for those who require them. And yes, these plans are sustainable; we wouldn’t offer them otherwise.
At the end of the day, we’re here to serve a wide range of customers, ensuring that everyone finds a plan that suits their needs.
Thus, your hardware is suitable for customers who prioritize affordability over cutting-edge hardware, which is not all customers.