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DeluxHost.net | High Performance | [PRE-ORDER] NEW VPS Deals | START 7€ ANNUAL | NED
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Ah yes, let me just ask my crystal ball which of my current hosts are bound to do this within the next few months and cancel my services with them.
My full support to Deluxehost. Beginnings are always tough, and all they do is improve their service, relying on some measures that are inevitable for the benefit of users and their growth. I wish you a prosperous future.
Inevitable. Can you explain to me why a host must enter my VPS only to do a network-restart, when he already decided to reboot the VPS 5 times before. What would the network-restart bring as an extra to the table what a reboot can't do to solve an issue?
I can be not happy as a customer that they reboot the VPS (multiple times!) without my knowledge, but I am fuming that they then enter the VPS without consent and without a clear reason when the only thing they try/do is a network restart.
Again, look at my comparisment of a landlord in a house that someone rents. Do you still consider that "inevitable"?
Could be in some countries on this globe, but not in the one I'm living in, and that's the same the VPS is in.
Is there on LET some kind of a button to mark user and hide all his threads? This one is clearly "avoid at all costs"
It's not a "so-called" data breach, it is an actual data breach. You made an unothorized access to customer's server and unothorized alteration of login credentials. Under GDPR, you are allowed to do that only on written instructions. This is standard for data processing agreements and something you should know about.
If there was an ip address change how is this suppose to work? Did you also hack into your customer's dns and change their dns records to point to new ip? For this kind of change it is standard not only to notify the customer in advance so he can change dns records but also to allow time for dns records to properly propagate; depending on TTL this can be days or weeks.
Looks like we need a list of hosts who access user data without authorization, who wants to start it?
I want to clarify a few things.
Reboots vs. Network Restart
A reboot doesn’t always fix a network misconfiguration—sometimes, settings need to be manually adjusted before the network can come back online. If the issue persisted after multiple reboots, then restarting the network manually was the next logical step.
Unauthorized Access?
We didn’t access customer data or make any unauthorized modifications beyond what was necessary to restore connectivity. Our actions were strictly limited to network configuration, and everything is logged and verifiable.
Crazy how this situation is still here after hours 😂
Let’s break this down properly:
"Unauthorized access" & GDPR
Calling this a "data breach" is misleading. A data breach involves unauthorized access to sensitive customer data, which did not happen here. The only action taken was a network configuration adjustment to restore service, something necessary after an IP change.
Regarding GDPR, we take compliance seriously. Hosting providers do have the right to intervene when it's required to maintain service availability—especially when a misconfiguration prevents access. That being said, we understand the concern about explicit consent, and we’re open to improving transparency on such interventions.
IP Change & DNS Updates
When migrating to a new subnet, it’s standard practice for customers to update their DNS records. We do not "hack" into DNS settings—those remain under the control of the customer. We always recommend updating records in advance, but not everyone does, which can cause temporary downtime until propagation is complete
We really appreciate your support! You're absolutely right, beginnings are always tough, and every decision we make is aimed at improving our service and ensuring reliability for our users.
We understand that not everyone will agree with our approach, and we're always open to constructive feedback to refine our processes. Our goal remains the same: providing a stable and high-quality hosting experience.
Thanks again for your positive words, we truly appreciate it! 🚀
Even more crazy is despite all the efforts from a couple of us trying to warn you that this is illegal, you are posting here with dumb smileys and playing dumb! I haven't seen such ignorant in my entire life!
I understand your analogy, but it’s not an accurate comparison. A more fitting one would be:
Imagine you're renting an apartment, and due to a technical issue with the smart lock, you get locked out. The landlord, responsible for ensuring you have access, steps in to fix the lock, not to invade your privacy, not to "walk around," but to restore your access.
That’s exactly what happened here. The server became unreachable due to a network misconfiguration, and our intervention was strictly to restore connectivity, not to access data, modify files, or invade privacy.
If your concern is about consent, we hear you. We're open to improving our communication to ensure customers are always informed before such actions, wherever possible. But labeling this as a violation comparable to "breaking into a house with a gun" is an exaggeration that doesn't reflect reality.
What’s actually crazy is how this discussion has turned into a cycle of accusations rather than a constructive conversation. We’ve addressed concerns, explained the reasoning behind our actions, and even acknowledged areas where we can improve.
If you truly believe there was illegal activity, you’re free to take the appropriate legal steps instead of repeating the same claims here.
I think the point here is bad practice. Maybe you did it out of good intention to fix the network but this is simply bad practice. People suggested multiple times - just notify customers via ticket that x, y and z is not working and you need access rather than doing it without notice. I noticed the same on my VPS as well btw and for a minute thought somebody has hacked my account. Not sure why VNC was left on as well...
Calling this crazy with emoji is not good practice either. People are naturally concerned with such practice, not sure what is funny here. It does not matter whether you accessed customers' data or not in this case, you just do not fix network things in such a way.
I appreciate your perspective, and I understand why this situation raised concerns. You're right, better communication would have helped here. While our intention was solely to restore connectivity, we acknowledge that notifying customers beforehand (whenever possible) is the better approach.
Regarding VNC, it remains enabled by default for troubleshooting purposes, but we certainly don’t access it unless absolutely necessary. If you prefer it to be disabled, we can provide guidance on how to do that.
As for the tone of responses, point taken. This is a serious discussion, and while frustration has built up on both sides, we don’t intend to downplay legitimate concerns.
Going forward, we’ll review how we handle these situations to ensure customers feel informed and in control. Your feedback is noted, and we appreciate it.
Did the tenant asked for help in this case @zGato asked you to help with the network and gave you the consent to do so? Because as per his words he didn't instead hes upset for doing so, but your little brain is too empty to get it. BTW; the landlord is not responsible if you get lock out but the tenant himself!
You are lucky it didn't happened to me im telling you! WIth such behaviour and such ignorant you should be banned simple as that!
This is fine, I have switched it back off but leaving it without customer's knowledge is a security risk. Otherwise, I do hope you will take this experience onboard. I do not like to curse and bully people, so I tried to explain my point in a constructive manner.
Since you keep bringing up GDPR violations, we want to clarify that we have already contacted the GDPR regulatory authority to ensure full compliance with privacy laws. If there are any legitimate concerns, they will be addressed through the proper channels, not through forum arguments.
Also, we've noticed that this isn’t the only post where you go around criticizing other people’s work. It seems like stirring up drama is more of a habit than a genuine concern for privacy. If you have an actual legal basis for your claims, feel free to escalate it appropriately, otherwise, this conversation is just going in circles.
We’re here to provide a service, not to entertain baseless accusations.
That’s a fair point, and I appreciate the way you’ve addressed it. Our goal is never to compromise security or leave customers in the dark, so we’ll definitely take this into account for future improvements.
It’s good to hear you’ve already switched VNC off, and we’ll make sure to communicate these settings more clearly moving forward. Thanks for the constructive feedback!
Yeah and you expect me to believe you did it don't you?!
Show me a post that i did raised my voice without a reason, cmon be a man "even if you aren't" and show me that!
I feel bad for your customers actually, as of me, i would never ever in my entire life order anything from "hosts" like you, even if you would be the only one in the world!
Believe it or not, we have contacted the GDPR regulatory authority because we take compliance seriously, not because we need to convince you personally. If you truly believe there’s a violation, you’re free to escalate it through legal channels instead of dragging this out in a forum.
As for your claim, it doesn’t take much effort to see that you have a pattern of hostility in multiple discussions. Your aggressive tone and constant accusations don’t make your argument stronger, they just make it clear that you're more interested in stirring conflict than having a real discussion.
Oh yeah pretty sure you did i mean give me a break!
As a part of this community, i have the right to express my concerns for "hosts" like you and @CharityHost_org who breaks into customers servers, change the passwords login/modify whatnot without customers consent, so that other members of this community can see your brainless actions!
How old is the hardware?
How bad is the overselling?
You're absolutely right to voice your concerns, and we respect your right to do so. But spreading unverified accusations without evidence doesn’t help anyone, especially when it leads to nothing productive. We’ve already taken the proper steps to ensure compliance with GDPR, and if that’s not enough for you, then the legal system is the place to escalate matters.
We understand that this situation is frustrating, but attacking us in the community doesn’t contribute to a better discussion or resolution. Instead of trying to paint us as villains, try to focus on finding solutions and constructive feedback.
Our hardware is suitable and reliable for all customers, and i want to specify.
We do not oversell.
Are you really that dumb or are you just playing dumb? The accussations where brought by your VERIFIED customer @zGato and not by me!
No you don't, you keep denying it as "wtf would we do with your data" and you break into customers servers, in which in your previous replies; there was "no important data" in which you may checked it before, otherwise you wouln'd have know that there IS or IS-NOT important data in that server!
You don't seems to understand the basics of GDPR, and you still keep saying you comply with GDPR in a nutshell!
It’s clear now that you’re just trying to misunderstand everything we’ve said in order to fuel the drama. You keep throwing the same accusations without any real substance. The concerns came from @zGato, and we’ve addressed them directly.
Regarding GDPR, we do comply, whether you believe it or not. If you genuinely think we’re in violation, then it’s up to you to take it up with the relevant authorities, not endlessly argue in a forum.
And honestly, you keep repeating that we "broke into servers" and "checked data," but you still haven’t provided any real evidence for these claims. It’s hard to have a productive conversation when you're more focused on spreading baseless accusations than having a real, constructive dialogue.
Also I still don’t understand why you keep speaking as if this is your personal issue. The problem was @zGato's, not yours. He’s the one who raised the concern, so why are you the one trying to defend him or act like you’re the one impacted?
We’ve been addressing his issues directly, so unless you have something to add that’s actually relevant to the conversation, I suggest letting @zGato speak for himself. We’ve already clarified everything multiple times, and yet you’re still repeating the same points without bringing any new information to the table.
So this is not "broke into customers servers", but the customer is lying right? And is GDPR compliant right?:
https://imgur.com/UIkB6Kv
No one is saying that the customer is "lying," but the way you’re interpreting things is off. We’re not breaking into customers' servers, we’re simply working to resolve technical issues to ensure service continuity, nothing more, nothing less. If there was any misunderstanding, it’s unfortunate, but we’ve acted in good faith to restore service, not to compromise any data.
As for GDPR compliance, we are absolutely compliant. You can choose not to believe it, but we’ve already taken steps to ensure we’re following the law, and if there’s a legitimate concern, it will be handled through the proper channels. We’re not hiding anything, we’re being transparent.
Instead of continuing this back-and-forth, if you truly believe there’s an issue, escalate it properly
Just curious, what is your point of view in regard with GDPR law? I am really curious to know!