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vpshostingservice.co closing tickets without any response
The issue has been resolved, and the staff responded pretty much instantly after creating another ticket. According to staff, it was due to a technical issue.
I have a VPS with them for a year now, and I'm pretty happy with it, so I bought a second 1.5GB VPS from them. Everything went fine till I checked the network as it seems to be limited to 10Mbps both ways. I thought it was just a provisioning error and created a ticket. It got closed in a couple of minutes, so I created another one, also closed.
It's really strange as I've had pretty good experience with their support last time I had to get help with their service.
And YABS result with iperf3 network speed test
root@vpn:~# curl -sL https://yabs.sh | bash -s -- -fg
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
# Yet-Another-Bench-Script #
# v2025-01-01 #
# https://github.com/masonr/yet-another-bench-script #
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
Wed Mar 19 01:41:33 PM CET 2025
Basic System Information:
---------------------------------
Uptime : 0 days, 13 hours, 9 minutes
Processor : Intel(R) Xeon(R) CPU E5-2687W v2 @ 3.40GHz
CPU cores : 1 @ 3399.990 MHz
AES-NI : ✔ Enabled
VM-x/AMD-V : ✔ Enabled
RAM : 1.4 GiB
Swap : 0.0 KiB
Disk : 14.7 GiB
Distro : Debian GNU/Linux 12 (bookworm)
Kernel : 6.1.0-32-amd64
VM Type : KVM
IPv4/IPv6 : ✔ Online / ❌ Offline
IPv4 Network Information:
---------------------------------
ISP : HostPapa
ASN : AS36352 HostPapa
Host : HostPapa
Location : Amsterdam, North Holland (NH)
Country : The Netherlands
iperf3 Network Speed Tests (IPv4):
---------------------------------
Provider | Location (Link) | Send Speed | Recv Speed | Ping
----- | ----- | ---- | ---- | ----
Clouvider | London, UK (10G) | 10.7 Mbits/sec | 9.23 Mbits/sec | 16.1 ms
Eranium | Amsterdam, NL (100G) | 10.4 Mbits/sec | 9.23 Mbits/sec | 14.9 ms
Uztelecom | Tashkent, UZ (10G) | 10.7 Mbits/sec | 9.23 Mbits/sec | 94.2 ms
Leaseweb | Singapore, SG (10G) | 10.0 Mbits/sec | 9.02 Mbits/sec | 254 ms
Clouvider | Los Angeles, CA, US (10G) | busy | 9.23 Mbits/sec | 158 ms
Leaseweb | NYC, NY, US (10G) | 10.6 Mbits/sec | 9.23 Mbits/sec | 86.0 ms
Edgoo | Sao Paulo, BR (1G) | 10.2 Mbits/sec | 9.23 Mbits/sec | 217 ms
Comments
did you include a "related service"? because I can't see it in the left side
it's usually a drop down when creating the ticket
I did to all of them, but for whatever reason it's not showing up for me.
So I've created a third ticket and someone responded in less than 5 minutes. I don't know if it's their system for when staff isn't online, but it's a little bit infuriating.
good to know
do share the updates here 
give them the benefit of the doubt, whmcs is buggy sometimes so that might be it
good luck
Could it be different ticket priority? Previous tickets have been created with medium priority and this one with low.
In the end it seemed to be a WHMCS issue according to the staff.
Mentally strong providers just close the tickets automatically