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Comments
Hello,
We tried it on the servers in our storage other than the active clusters, but the problem is a bit strange, funny values appear on our NVMe servers, even though they are NVMe. This issue was already experienced by a few customers during the New Year's Campaign, we checked then, and today we checked for our customer. There is nothing we can do, there is no problem on our side.
Regards
@lalasir insinuating that he has bad intentions shows how much you think of your customers. YABS is the standard test used here on LET. Before you simply take part in the discussion and try to explain why the test turned out the way it did, you are attacking your customer.
@tarisu
Nah, they already clearly accepted that they don't know what's the cause of it and nothing they can do about it.
Future buyers should keep this in mind.
Greetings,
We are not attacking any of our customers. But no provider wants a customer to create a thread stating the problem they are having with the provider without reaching out to support. We have many customers who are LET members and we don't want any of them to be victimized. We update our team and system accordingly and offer our customers accessible service in Turkey.
Regards.
You have insinuated that your customer has no good intentions. > “Judging by the thread title and the messages, we don't think your intentions are good.” He could have simply posted the YABS result in the YABS thread, there would have been similar reactions as here. LET is not only an advertising platform for you as a provider but also a discussion forum to discuss the offers or YABS test results. As a vendor you should know that your answers and reactions create an image and people here have torches and pitchforks stockpiled and will happily use them on things like this.
Hello!
When a customer needs technical support, our website is the only platform to contact. Unfortunately, LET is not the platform where we provide any technical support. Instead of contacting us about the issue, our customer created this thread 1 hour after receiving the service. We do not think that we have any fault. Our team already helps the community and our customers transparently enough.
Regards.
I don't think we're going to get a proper response.
Even so. You know where you are and you also know that there's only one side to this story. OP's fio YABs looks absolutely dreadful and that shows either a overprovisioned node that has another user slamming the disks or your disks are underperforming in which case a lot of other users would be complaining.
Instead you bashed OP for not making a ticket to you and after several posts with that attitude I can see why, you're coming off as unapproachable and steadfast that it's not you without reaching out and actually looking into the node they're on (as you seem aware who they are, would be easy to find their node no?).
Hello,
There are currently more than 20 vps actively on the node where the user who created the thread is located. There is no customer experiencing performance-related problems on the relevant node. The relevant node has been active for 2 weeks without any problems.
Regards.
"the problem is a bit strange, funny values appear on our NVMe servers, even though they are NVMe."
It's just funny numbers, nothing he can do about it!
He posted a yabs and a review without @ you, he wasn't seeking technical support from you. YABS is the test to go if you wanna compare different providers and their offers on LET. So you don't like it if a customer goes on LET and disliking the performance of his server he bought from you?
Greetings,
As the title suggests, there is a complaint. It would have been healthier to contact the support team in the first stage. Our investigations related to YABS are ongoing, but there is currently no problem with the disk on any of our servers. We have already shared the tests with CrystalDiskMark and DD on the thread.
Regards.
He posted a yabs and you have to agree with me that the test for your server shows very poor results. Why this apparently only affects you is another question.
Hello,
As mentioned in our previous message, we are continuing our investigations on the subject.
Regards.
E5 v3/v4, if it's SuperMicro, you could use NVMe with PCIe NVMe Adapters, they performs really well. Why to use SATA in 2025.
Even if it's a complaint, you shouldn't talk like this Brother. You have to respond to it technically rather than blaming the customer. As a provider, I would have been more glad to see a thread like this on the basis of a negative/aggresive marketing. I never heard of tarisu before this post. But, if I see someone from the management replying like this, I might never purchase anything. This is a general scenario if you create a poll to understand.
We use Gen9 blade servers at the moment. Only some of the special dedicated server orders are installed in Rack servers. Also thank you for your precious comment.