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It does shit me when people think a discord message or heaven forbid, a forum post, is suitable ways to inform your customer base of service issues. While it shouldn't be the first option, it also seems like the status page companies run is the very last thing to be used, if it ever is at all.
100% agree that taking some moments to send an email is the way to go. If you in that email want to direct people to discord so they can get in touch in real time, so be it, but send that email and don’t make people go hunting.
Unfortunately it is not always simple. I've had some difficulties at time reaching the correct clients. I'd say a large contributing factor is that for billing systems the available hosting systems that there aren't necessarily a easy way to contact the affected clients.
For example, as fantastic as VirtFusion is, it does not have the feature to e-mail clients on X systems. You have to manually pull client e-mails from the database which is a chore. You might not always have the correct package assigned to the correct client due to custom setups and server migrations so contacting the affected clients through Blesta / WHMCS and so on is not always optimal either.
In the end you'd need to hunt for e-mails to ensure all the correct users are contacted.
The same goes for cPanel / DirectAdmin, at least when using Blesta. I don't know if WHMCS handles it better.
The easy solution could be to just contact all registered clients. But if you have clients that have been inactive for a while then some tend to get mad about receiving e-mails. You might also be rate-limited.
This is just scratching the surface. But I truly hate when having to do mass-notifications because there simply isn't any easy solution as you have multiple systems that just doesn't handle this well.
WHMCS has a way to email all active clients, and it staggers the emails in chunks. You can also choose specific criteria, like client with X product. It has worked well for me, but perhaps there is some technical issue with EasyVM’s setup.
Even if it’s the same across locations and you need to combine data from VirtFusion DB and WHMCS DB to get the emails, we’re talking about a relatively simple Python script as far as I’m not missing something.
This should not be a reason to not send notifications for clients suddenly down 144 hours. If a host can’t do that they really have to take a look at their systems IMO.
Browsky, when they first started out, I bought a cheap yearly VPS with BGP. It took em 2 months to setup the session with minimal support responses for updates. And it never worked. Support was slow, nothing worked except that the VPS was running. It wasn't great from the start
I will never buy from LET hosters again.
I just found out what happened to EasyVM today. (
Is it in migration?
Yeah this move was a mess. My ash server is now in ny and working (but no IPv6), my ny server is MIA without any email notification. Got an email about the ash server after the fact but nothing about ny.
We dont do mass-notifications/emails either:
1. Email service providers are not always happy about this.
2. Adds fuel to the fire - Most of the times clients not related to the incident or just any hyperactive client talks shit about it everywhere.
3. Then "I didnt get your email", "Why theres nothing on my account", "You always ignore me".
We have switched to ticket approach (Thanks to our lovely support team):
1. List out all affected IPs
2. Open ticket manually for each client
^ This can be super hard and time consuming if you dont have support team. but really helps with all three points mentioned above.
We're developing WHMCS module for this:
Provide all affected IPs > Add Subject and Content > Submit and it will open ticket for all of them.
RE L1S and @Ian_Dot_Tech - been with them for years now, really great team and Ian has always been open and transparent about every situation. So I guess this situation was something out of his control as well.
Get rights to publish the video on cornhub.
There's nothing really wrong with posting it on discord/forum or an announcement page as long as it's not the only method. If your system can't email clients based on x criteria (package, server, whatever), fix your system. I mean what kind of ridiculous excuse is that anyway, learn to computer.
Like the man said, people will put up with all kinds of shit if they feel you're keeping them in the loop.
This is very true.
I could ask ChatGPT to write me a python script to accomplish this and it would be tested and implemented in 30 minutes. Trying to come up with excuses why this is not already done is just lazy.
It's a bad practice! R.I.P.
Just as some emperical evidence, when I noticed my NY host down I created two tickets (two depts) over the span of a few hours not knowing what was going on. Had I been emailed about the migration I would of known what was going on and not created the tickets. Granted I'm sure at this point they don't care about getting a massive influx of tickets because they don't know to run a business.
If any hosts are not setup to communicate with all their clients at the drop of a hat they need to seriously consider upgrading their process!
I got a server 10 days ago.
Haven't bothered putting an uptime monitor yet...
Actually, been busy lately, haven't set it up for anything yet.
Today scrolling through LET, I see people talking about being a "EasyVM refugee", I read in another thread.
That usually means the host poofed or is going to poof right?
However, I get to this discussion and see that there will be server restoration soon mentioned.
Kinda confused about why people are saying the word refugee if service will be back soon?
Unless they mean refugee, I guess since they sold the company.
Even then our services are still going to be restored right?
Wtf, they posted an advertisement on les on the 25th of Feb. Cringe provider run by children
Most likely a last ditch to try to become solvent than them trying to rug anyone. The owner has always been nice to talk to and work with in the past, I have no reason to believe he's out here scamming.
Francisco
Oh yeah, wasn't trying to imply that they rugged anyone, support was nice but rare, but they had something like 2 years to become profitable, when will you throw in the towel.
Ah, so that explains the downtime of my VPS. Always nice having to learn your provider has been acquired through a public forum. Awesome.
You think it’s a sign of honesty claiming stuff is going too good while not being solvent?
Not at all, but him posting the offer was likely a last ditch desperation move to make the bills.
Thankfully people are getting their services moved and it isn't a 'lol shits gone by' like we see from most deadpools.
Francisco
Yeah that I agree with. Sorry in a bit of a bad mood, just ran a 5K, I envy people who gain energy from working out
That's awesome! Give 'er!
Francisco
At a 3:45 pace I might add!
well at least they answer my ticket today
Uneasy VM
Well, no refunds seem to be getting issued. I guess I'll file a chargeback
@aqua care to comment?
Nah,
All systems operational:
https://status.easyvm.net/
so which is accurate? if the company has been bought then liabilities should be transferred as well
The assets of the company got bought. They aren't buying EasyVM LLC (or whatever it was called). That LLC is what holds the liabilities, not the hardware/IP's/etc.
Francisco